Analysis Of The Influence Of Digitality Aspects On Employee Performancein The Field Of Hospitality In Gianyar Regency, Bali
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Aug 31, 2022
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Abstract
The rise of employee layoffs is one of the impacts of the COVID-19 pandemic. This happens in all business fields, including hospitality. Hotel business managers must be able to adapt to this situation, one of which is by applying a relevant HR management model to be applied in the digitalization era. Based on this review, it aims to analyze the influence of digitalization aspects (digital leadership, digital collaboration, digital skills) on employee performance in the hospitality sector in Gianyar Bali Regency. This research is a quantitative study with data collection techniques through questionnaires distributed to 100 hotel employees in Gianyar Bali Regency. The results of the study conclude that employee performance is influenced by aspects of digitalization consisting of digital leadership, digital collaboration, and digital skills. Digital skills are also influenced by digital leadership, but not by digital collaboration. This research can be a recommendation for the government and hotel managers in compiling a relevant human resource management model to be applied in the new normal era.
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How to Cite
Darsana, I. M., & Wijaya, N. S. (2022). Analysis Of The Influence Of Digitality Aspects On Employee Performancein The Field Of Hospitality In Gianyar Regency, Bali. Enrichment : Journal of Management, 12(3), 2352-2357. https://doi.org/10.35335/enrichment.v12i3.662
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Supriadi, O., Musthan, Z., Sa'odah, R. N., Haryanti, Y. D., Marwal, M. R., Purwanto, A., ... & Sumartiningsih, S. (2020). Did transformational, transactional leadership style and organizational learning influence innovation capabilities of school teachers during covid-19 pandemic?. Systematic Reviews in Pharmacy, 11(9), 299-311.
Bernardin, H. J. & Russel. (2010). Human Resource Management. New York: McGraw-Hill.
Bisnis.com. (2021, 05 Juni). Digitels, Layanan Digitalisasi Perhotelan. Diakses dari https://teknologi.bisnis.com/read/20210605/266/1401920/digitels-layanan-digitalisasi-perhotelan
CNBC Indonesia. (2022, 10 Mei). 70% Pekerja Hotel Korban PHK di Bali Akhirnya Bisa Kerja Lagi. Diakses dari https://www.cnbcindonesia.com/news/20220510150139-4-337848/70-pekerja-hotel-korban-phk-di-bali-akhirnya-bisa-kerja-lagi
Decuypere, A. & Schaufeli, W. (2020). Leadership and work engagement: Exploring explanatory mechanisms. German Journal of Human Resource Management, 34(1), 69-95.
Hasbi, A., Ahmad, A., & Muhamad. (2020). Pengaruh Knowledge Management Terhadap Pengembangan Sumber Daya Manusia dan Kinerja Karyawan Perhotelan di Sulawesi Selatan. Jurnal Kawistara, 10(2), 199-220.
Kholiso, Y. N. & Sudira, P. (2017). Pengaruh Disiplin Kerja, Kerja Sama, Pemanfaatan Teknologi Kepuasan Kerja Terhadap Kinerja Guru Smk Selong. Journal of Vocational and Work Education, 1(1), 159-170.
Kock, N. (2009). E-Collaboration: Concepts, Methodologies, Tools, and Applications: Concepts, Methodologies, Tools, and Applications. IGI Global.
Lai, F. Y., Tang, H. C., Lu, S. C., Lee, Y. C., & Lin, C. C. (2020). Transformational Leadership and Job Performance: The Mediating Role of Work Engagement. SAGE Open, 10(1), 2158244019899085.
Li, Y., Castaño, G., & Li, Y. (2018). Linking Leadership Styles to Work Engagement: The Role of Psychological Capital Among Chinese Knowledge Workers. Chinese Management Studies.
Lee, M. C. C., Idris, M. A., & Tuckey, M. (2019). Supervisory Coaching and Performance Feedback as Mediators of The Relationships Between Leadership Styles, Work Engagement, And Turnover Intention. Human Resource Development International, 22(3), 257-282.
Marguna, A. M. (2020). Pengaruh Kompetensi Digital (E-Skills) Terhadap Kinerja Pustakawan di Upt Perpustakaan Universitas Hasanuddin. Jupiter, 17(2), 104-117.
Motyl, B., Baronio, G., Uberti, S., Speranza, D., & Filippi, S. (2017). How Fill Change the Future Engineers Skills in the Industry 4.0 Framework? A Questionnaire Survey. Procedia Manufacturing, 11, 1501-1509.
Nurjaya., Affandi, A., Ilham, D., Jasmani., & Sunarsi, D. (2021). Pengaruh Kompetensi Sumber Daya Manusia Dan Kemampuan Pemanfaatan Teknologi Terhadap Kinerja Aparatur Desa Pada Kantor Kepala Desa Di Kabupaten Gunungkidul, Yogyakarta. Jenius: Jurnal Ilmiah, Manajemen Sumber Daya Manusia, 4(3), 332-346.
Purwanto, A., Purba, J. T., Bernarto, I., Sijabat, R. (2021a). Pengaruh Servant, Digital dan Green Leadership terhadap Kinerja Industri Manufaktur melalui Mediasi Komitmen Organisasi. Jurnal Riset Inspirasi Manajemen dan Kewirausahaan, 5(1), 2-13.
Purwanto, A., Purba, J. T., Bernarto, I., Sijabat, R. (2021b). Peran Organizational Citizenship Behavior (OCB), Transformational and Digital Leadership Terhadap Kinerja Melalui Mediasi Komitmen Organisasi Pada Family Business. Jenius: Jurnal Ilmiah, Manajemen Sumber Daya Manusia, 4(3), 256-272.
Robbins, S. (2016). Perilaku Organisasi. Edisi Kesepuluh. Jakarta: Indeks.
Rohmah, T. N. (2020). Kelincahan Komunikasi dan Kualitas Kerja Sama Menuju Efisiensi Kinerja Sumber Daya Manusia Dimasa New Normal Berbasis Kompetensi Digital. Stability: Journal of Management & Business, 3(1), 70-82.
Rosenzweig, E. D. (2009). A Contingent View of E-Collaboration and Performance in Manufacturing. Journal of Operation Management, 27, 462-478.
Saputra, N. & Nugroho, R. (2021). Pengaruh Digital Leadership dan Digital Collaboration terhadap Digital Skill Semasa Covid-19. AKSARA: Jurnal Ilmu Pendidikan Nonformal, 7(3), 977-986.
Schreurs, B., Van Emmerik, I. J., Van den Broeck, A., & Guenter, H. (2014). Work values and work engagement within teams: The mediating role of need satisfaction. Group Dynamics: Theory, Research, and Practice, 18(4), 267.
Singgih, E., Iskandar, J., Goestjahjanti, F. S., Fahlevi, M., Nadeak, M., Fahmi, K., ... & Purwanto, A. (2020). The Role of Job Satisfaction in the Relationship between Transformational Leadership, Knowledge Management, Work Environment and Performance. Solid State Technology, 63(2s).
Supriadi, O., Musthan, Z., Sa'odah, R. N., Haryanti, Y. D., Marwal, M. R., Purwanto, A., ... & Sumartiningsih, S. (2020). Did transformational, transactional leadership style and organizational learning influence innovation capabilities of school teachers during covid-19 pandemic?. Systematic Reviews in Pharmacy, 11(9), 299-311.