Importance performance analysis on tourism development in Liang Ndara tourism village, West Manggarai
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Dec 22, 2022
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Abstract
Tourism development is highly directed at alternative tourism with a sustainable concept. Therefore, the tourism potential of Liang Ndara Village needs to be developed sustainably with the community as the leading actor. Based on this premise, this research aims to analyze the top priorities for tourism development in the Liang Ndara Tourism Village with a variable approach to tourism potential, community participation, and human resources. The research method used interviews, literature study, observation, and questionnaires. The research sample was taken by purposive sampling, with the stakeholders of Liang Ndara Village as the sample. This analysis uses the importance performance analysis method. There are nine indicators of these results: land access; accessibility of information and communication in the form of internet or wifi; accessibility for the elderly and disabled; The existence of management institutions in the village; Management quality (professionalism, transparency, safety assurance, etc.); involvement of local human resources in village management; management support facilities; management guidelines and tourist behavior, as well as crisis and disaster management systems. From these results, the development of the Liang Ndara Tourism Village needs to maximize the indicators that are on top priority
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How to Cite
Trimandala, A., Kiskenda, D., & P, W. A. P. (2022). Importance performance analysis on tourism development in Liang Ndara tourism village, West Manggarai. Enrichment : Journal of Management, 12(5), 4115-4126. https://doi.org/10.35335/enrichment.v12i5.1006
References
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Amerta, I. M. S. (2017). Community based tourism development. International Journal of Social Sciences and Humanities, 1(3), 97-107.
Amrial, A., Adrian, A. M., & Muhamad, E. (2017). Penta helix model: A sustainable development solution through the industrial sector. Social and Human Sciences, 152-156.
Archer, B., Cooper, C., & Ruhanen, L. (1998). The positive and negative impacts of tourism. Global tourism, 2, 63-81.
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Bixler, R. P. (2014). From community forest management to polycentric governance: assessing evidence from the bottom up. Society & Natural Resources, 27(2), 155-169.
Bixler, R. P. (2014). From community forest management to polycentric governance: assessing evidence from the bottom up. Society & Natural Resources, 27(2), 155-169.
Chang, R. D., Zuo, J., Soebarto, V., Zhao, Z. Y., Zillante, G., & Gan, X. L. (2017). Discovering the transition pathways toward sustainability for construction enterprises: Importance-performance analysis. Journal of construction engineering and management, 143(6), 04017013.
Coy, D., Malekpour, S., Saeri, A. K., & Dargaville, R. (2021). Rethinking community empowerment in the energy transformation: A critical review of the definitions, drivers and outcomes. Energy Research & Social Science, 72, 101871.
Dodds, R., Ali, A., & Galaski, K. (2018). Mobilizing knowledge: Determining key elements for success and pitfalls in developing community-based tourism. Current Issues in Tourism, 21(13), 1547-1568.
Dolinsky, A. L. (1991). Considering the Competition in Strategy Development: An Extension of Importance--Performance Analysis. Journal of Health Care Marketing, 11(1).
Dolinsky, A. L., & Caputo, R. K. (1991). Adding a competitive dimension to importance-performance analysis: An application to traditional health care systems. Health Marketing Quarterly, 8(3-4), 61-79.
Evans, M. R., & Chon, K. S. (1989). Formulating and Evaluating Tou Rism Policy Using Importance-Performance Analysis. Hospitality Education and Research Journal, 13(3), 203-213.
Go, F., & Zhang, W. (1997). Applying importance-performance analysis to Beijing as an international meeting destination. Journal of Travel Research, 35(4), 42-49.
Guadagnolo, F. (1985). The importance-performance analysis: An evaluation and marketing tool. Journal of park and recreation administration, 3(2).
Hawes, J. M., & Rao, C. P. (1985). Using Importance--Performance Analysis To Develop Health Care Marketing Strategies. Journal of Health Care Marketing, 5(4).
Hollenhorst, S. J., Olson, D., & Fortney, R. (1992). Use of importance-performance analysis to evaluate state park cabins: the case of the West Virginia state park system. Journal of Park and recreation Administration, 10(1), 1-11.
Husted, B., Sharma, S., & Starik, M. (Eds.). (2007). Organizations and the sustainability mosaic: Crafting long-term ecological and societal solutions. Edward Elgar.
Jeng, C. R., Snyder, A. T., & Chen, C. F. (2019). Importance–performance analysis as a strategic tool for tourism marketers: The case of Taiwan’s Destination Image. Tourism and Hospitality Research, 19(1), 112-125.
Lansing, P., & Vries, P. D. (2007). Sustainable tourism: ethical alternative or marketing ploy?. Journal of Business Ethics, 72(1), 77-85.
Manyara, G., & Jones, E. (2007). Community-based tourism enterprises development in Kenya: An exploration of their potential as avenues of poverty reduction. Journal of sustainable tourism, 15(6), 628-644.
Martilla, J. A., & James, J. C. (1977). Importance-performance analysis. Journal of marketing, 41(1), 77-79.
Novianti, K. R. (2020). The Penta-helix: A sustainable tourism strategy of Bali's villages. Jurnal Inovasi Ekonomi, 5(3), 125-130.
Ortinau, D. J., Bush, A. J., Bush, R. P., & Twible, J. L. (1989). The use of importance-performance analysis for improving the quality of marketing education: interpreting faculty-course evaluations. Journal of Marketing Education, 11(2), 78-86.
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Perkins, D. D., Hughey, J., & Speer, P. W. (2002). Community psychology perspectives on social capital theory and community development practice. Community Development, 33(1), 33-52.
Pillai, V., Pandey, M., & Bhatt, B. (2021). Social sustainability at the BOP through building inclusive social capital: a case study of Drishtee. In Sharing Economy at the Base of the Pyramid (pp. 301-318). Springer, Singapore.
Roseland, M. (2000). Sustainable community development: integrating environmental, economic, and social objectives. Progress in planning, 54(2), 73-132.
Roxas, B. (2021). Environmental sustainability engagement of firms: The roles of social capital, resources, and managerial entrepreneurial orientation of small and medium enterprises in Vietnam. Business Strategy and the Environment, 30(4), 2194-2208.
Saxena, G., Clark, G., Oliver, T., & Ilbery, B. (2007). Conceptualizing integrated rural tourism. Tourism Geographies, 9(4), 347-370.
Sharpley, R. (2010). The myth of sustainable tourism. CSD Center for Sustainable Development, 4, 1-14.
Sharpley, R., & Roberts, L. (2004). Rural tourism—10 years on. International Journal of tourism research, 6(3), 119-124.
Wahid, A., & Destrity, N. A. (2021). Social Capital And Civil Participation In The Development Of Village Tourism Area In Lombok. Journal of Politics and Policy, 3(1), 81-100.
Weaver, D. (2007). Sustainable tourism. Routledge.
Zhou, W., Chen, L. Y., & Chou, R. J. (2021). Important Factors Affecting Rural Tourists’ Aesthetic Experience: A Case Study of Zoumatang Village in Ningbo. Sustainability, 13(14), 7594.
Amerta, I. M. S. (2017). Community based tourism development. International Journal of Social Sciences and Humanities, 1(3), 97-107.
Amrial, A., Adrian, A. M., & Muhamad, E. (2017). Penta helix model: A sustainable development solution through the industrial sector. Social and Human Sciences, 152-156.
Archer, B., Cooper, C., & Ruhanen, L. (1998). The positive and negative impacts of tourism. Global tourism, 2, 63-81.
Bhattacharyya, J. (2004). Theorizing community development. Community Development, 34(2), 5-34.
Bixler, R. P. (2014). From community forest management to polycentric governance: assessing evidence from the bottom up. Society & Natural Resources, 27(2), 155-169.
Bixler, R. P. (2014). From community forest management to polycentric governance: assessing evidence from the bottom up. Society & Natural Resources, 27(2), 155-169.
Chang, R. D., Zuo, J., Soebarto, V., Zhao, Z. Y., Zillante, G., & Gan, X. L. (2017). Discovering the transition pathways toward sustainability for construction enterprises: Importance-performance analysis. Journal of construction engineering and management, 143(6), 04017013.
Coy, D., Malekpour, S., Saeri, A. K., & Dargaville, R. (2021). Rethinking community empowerment in the energy transformation: A critical review of the definitions, drivers and outcomes. Energy Research & Social Science, 72, 101871.
Dodds, R., Ali, A., & Galaski, K. (2018). Mobilizing knowledge: Determining key elements for success and pitfalls in developing community-based tourism. Current Issues in Tourism, 21(13), 1547-1568.
Dolinsky, A. L. (1991). Considering the Competition in Strategy Development: An Extension of Importance--Performance Analysis. Journal of Health Care Marketing, 11(1).
Dolinsky, A. L., & Caputo, R. K. (1991). Adding a competitive dimension to importance-performance analysis: An application to traditional health care systems. Health Marketing Quarterly, 8(3-4), 61-79.
Evans, M. R., & Chon, K. S. (1989). Formulating and Evaluating Tou Rism Policy Using Importance-Performance Analysis. Hospitality Education and Research Journal, 13(3), 203-213.
Go, F., & Zhang, W. (1997). Applying importance-performance analysis to Beijing as an international meeting destination. Journal of Travel Research, 35(4), 42-49.
Guadagnolo, F. (1985). The importance-performance analysis: An evaluation and marketing tool. Journal of park and recreation administration, 3(2).
Hawes, J. M., & Rao, C. P. (1985). Using Importance--Performance Analysis To Develop Health Care Marketing Strategies. Journal of Health Care Marketing, 5(4).
Hollenhorst, S. J., Olson, D., & Fortney, R. (1992). Use of importance-performance analysis to evaluate state park cabins: the case of the West Virginia state park system. Journal of Park and recreation Administration, 10(1), 1-11.
Husted, B., Sharma, S., & Starik, M. (Eds.). (2007). Organizations and the sustainability mosaic: Crafting long-term ecological and societal solutions. Edward Elgar.
Jeng, C. R., Snyder, A. T., & Chen, C. F. (2019). Importance–performance analysis as a strategic tool for tourism marketers: The case of Taiwan’s Destination Image. Tourism and Hospitality Research, 19(1), 112-125.
Lansing, P., & Vries, P. D. (2007). Sustainable tourism: ethical alternative or marketing ploy?. Journal of Business Ethics, 72(1), 77-85.
Manyara, G., & Jones, E. (2007). Community-based tourism enterprises development in Kenya: An exploration of their potential as avenues of poverty reduction. Journal of sustainable tourism, 15(6), 628-644.
Martilla, J. A., & James, J. C. (1977). Importance-performance analysis. Journal of marketing, 41(1), 77-79.
Novianti, K. R. (2020). The Penta-helix: A sustainable tourism strategy of Bali's villages. Jurnal Inovasi Ekonomi, 5(3), 125-130.
Ortinau, D. J., Bush, A. J., Bush, R. P., & Twible, J. L. (1989). The use of importance-performance analysis for improving the quality of marketing education: interpreting faculty-course evaluations. Journal of Marketing Education, 11(2), 78-86.
Peredo, A. M., & Chrisman, J. J. (2006). Toward a theory of community-based enterprise. Academy of management Review, 31(2), 309-328.
Perkins, D. D., Hughey, J., & Speer, P. W. (2002). Community psychology perspectives on social capital theory and community development practice. Community Development, 33(1), 33-52.
Pillai, V., Pandey, M., & Bhatt, B. (2021). Social sustainability at the BOP through building inclusive social capital: a case study of Drishtee. In Sharing Economy at the Base of the Pyramid (pp. 301-318). Springer, Singapore.
Roseland, M. (2000). Sustainable community development: integrating environmental, economic, and social objectives. Progress in planning, 54(2), 73-132.
Roxas, B. (2021). Environmental sustainability engagement of firms: The roles of social capital, resources, and managerial entrepreneurial orientation of small and medium enterprises in Vietnam. Business Strategy and the Environment, 30(4), 2194-2208.
Saxena, G., Clark, G., Oliver, T., & Ilbery, B. (2007). Conceptualizing integrated rural tourism. Tourism Geographies, 9(4), 347-370.
Sharpley, R. (2010). The myth of sustainable tourism. CSD Center for Sustainable Development, 4, 1-14.
Sharpley, R., & Roberts, L. (2004). Rural tourism—10 years on. International Journal of tourism research, 6(3), 119-124.
Wahid, A., & Destrity, N. A. (2021). Social Capital And Civil Participation In The Development Of Village Tourism Area In Lombok. Journal of Politics and Policy, 3(1), 81-100.
Weaver, D. (2007). Sustainable tourism. Routledge.
Zhou, W., Chen, L. Y., & Chou, R. J. (2021). Important Factors Affecting Rural Tourists’ Aesthetic Experience: A Case Study of Zoumatang Village in Ningbo. Sustainability, 13(14), 7594.