Identification of HR management best practices in marketing tourism production and services: scientific proof of progress in tourism destinations in several provinces in Indonesia
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Apr 21, 2023
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Abstract
Finding best practices in human resource management, especially in advancing global tourism, both services and goods, is an exciting topic, mainly when much scientific evidence has been investigated in various advanced provinces in the tourism industry. To obtain valid data to support this research question, we collect several publications which are scientific evidence in the field and analyze them using a phenomenological approach which includes, among others, in-depth data coding systems, in-depth evaluation, and data synthesis and interpretation to obtain valid findings to answer the research problem. We electronically scoured many literary data sources for our data. Next, we made a descriptive qualitative report, in which we looked at various points of view with findings including that the key to tourism success, as in several provinces in Indonesia, lies in the skills and excellence of government and private human resources in managing tourism to make their province the best tourist destination. Those are some reviews from various studies that are scientific evidence to answer this study question. Hopefully useful for further studies.
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How to Cite
Nabhan, F., Bangkara, B. A., Sugiarti, S., Tuhuteru, L., & Siagawati, M. (2023). Identification of HR management best practices in marketing tourism production and services: scientific proof of progress in tourism destinations in several provinces in Indonesia. Enrichment : Journal of Management, 13(1), 313-322. https://doi.org/10.35335/enrichment.v13i1.1211
References
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Alshammari, A. A. (2020). The Impact of Human Resource Management Practices, Organizational Learning, Organizational Culture and Knowledge Management Capabilities on Organizational Performance in Saudi Organizations: A Conceptual Framework.
Amanah, D., Hurriyati, R., Gaffar, V., Agustini, F., & Harahap, D. (2018). Foreign tourist’s attitude to the elements of the developing of tourism in Medan, Indonesia. Management Science Letters, 8(5), 371–380.
Anfajaya, M. A., & Rahayu, A. (2020). The Role of Self-Efficacy in Organizational Citizenship Behavior. 108–111. https://doi.org/10.2991/assehr.k.200120.024
Anwar, G., & Abdullah, N. N. (2021). The Impact of Human Resource Management Practice on Organizational Performance (SSRN Scholarly Paper No. 3824689). https://papers.ssrn.com/abstract=3824689
Boella, M. J., & Goss-Turner, S. (2013). Human Resource Management in the Hospitality Industry: A Guide to Best Practice (9th ed.). Routledge. https://doi.org/10.4324/9780203095584
Budi, S. P. (2015). Strategi Pengembangan Kawasan Pariwisata Perkotaan Studi Kasus Jakarta. http://publikasiilmiah.ums.ac.id/handle/11617/5092
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Darsana, I. M., & Sudjana, I. M. (2022). A Literature Study of Indonesian Tourism Human Resources Development in the Era of Society 5.0. AL-ISHLAH: Jurnal Pendidikan, 14(3), Article 3. https://doi.org/10.35445/alishlah.v14i3.2014
Esti, D. R. S. (2021). Effectiveness of Evaluation Practices in Supporting Regional Development Planning in Indonesia: The Cases of DI Yogyakarta and West Sumatra Provinces [PhD Thesis]. Flinders University, College of Business, Government and Law.
Green, C. A., Duan, N., Gibbons, R. D., Hoagwood, K. E., Palinkas, L. A., & Wisdom, J. P. (2015). Approaches to Mixed Methods Dissemination and Implementation Research: Methods, Strengths, Caveats, and Opportunities. Administration and Policy in Mental Health and Mental Health Services Research, 42(5), 508–523. https://doi.org/10.1007/s10488-014-0552-6
Hajar, S. (2022). Tourism Development Policy Through Economic Potential in Supporting Tourism and Creative Economy Programs in the Lake Toba Region. International Journal of Health, Economics, and Social Sciences (IJHESS), 4(1), Article 1. https://doi.org/10.56338/ijhess.v4i1.2160
Halim, A., & Baroroh, N. (2021). Pariwisata halal: Studi komparatif hotel syariah di Yogyakarta dan Bali. Al-Manahij: Jurnal Kajian Hukum Islam, 15(1), 53–66.
Hermawati, A., Nurwati, N., Suhana, S., Machmuddah, Z., & Ali, S. (2020). Satisfaction, HR, and Open Innovation in Tourism Sector. Journal of Open Innovation: Technology, Market, and Complexity, 6(4), Article 4. https://doi.org/10.3390/joitmc6040182
Hidayah, M. A., & Farhan, M. (2023). Bali’s Sustainable Tourism Practices: Efforts and Challenges. 71–78. https://doi.org/10.2991/978-2-494069-93-0_10
Idajati, H., Pamungkas, A., & Vely Kukinul, S. (2016). The Level of Participation in Mangrove Ecotourism Development, Wonorejo Surabaya. Procedia - Social and Behavioral Sciences, 227, 515–520. https://doi.org/10.1016/j.sbspro.2016.06.109
Irsyad, M., Hamid, D., & Mawardi, M. K. (2017). Implementasi Strategi Pengembangan Wisata Kebun Binatang Surabaya sebagai Destinasi Wisata di Kota Surabaya. Brawijaya University.
Ivanov, D., Tsipoulanidis, A., & Schönberger, J. (2019). Global Supply Chain and Operations Management: A Decision-Oriented Introduction to the Creation of Value. Springer International Publishing. https://doi.org/10.1007/978-3-319-94313-8
Jaelani, A. K., Handayani, I. G. A. K. R., & Isharyanto. (2019). Regulation of Regional Government on Halal Tourism Destinations in West Nusa Tenggara Province after Constitutional Court Decision Number 137/PUU-XIII/2015. 107–110. https://doi.org/10.2991/icglow-19.2019.27
Masriyah, S., & Hermawan, R. (2022). The Role of Jumiang Beach Halal Tourism in Increasing Income of the Local Communities. Indonesian Economic Review, 12–18.
Mularsari, A. (2022). Analisis Strategi Pengembangan Pariwisata Di Bidang Jasa Pelayanan Hotel Roosseno Plaza Jakarta Di Masa New Normal Era. Turn Journal, 2(1), Article 1.
Nggini, Y. H. (2019). Analisis Swot ( Strength, Weaknes, Opportunity, Threats) Terhadap Kebijakan Pengembangan Pariwisata Provinsi Bali. Jurnal Ilmiah Dinamika Sosial, 3(1), Article 1. https://doi.org/10.38043/jids.v3i1.1739
Nurlatifah, I. (2019). Kebijakan Pengembangan Pariwisata Halal Di Indonesia: Peluang, Tantangan Dan Strategi. [BachelorThesis, Fakultas Syariah dan Hukum Universitas Islam Negeri Syarif Hidayatullah Jakarta]. https://repository.uinjkt.ac.id/dspace/handle/123456789/50382
Pardede, F. R. E. P., & Suryawan, I. B. (2016). Strategi pengelolaan kabupaten samosir sebagai daya tarik wisata alam di Provinsi Sumatera Utara. Jurnal Destinasi Pariwisata ISSN, 2338, 8811.
Rai Utama, I. G. B., Ruspendi Junaedi, I. W., Dyah Krismawintari, N. P., Pramono, J., & Laba, I. N. (2020). New Normal Acceleration Strategy for Bali Tourism Destination Recovery with E-Tourism and Special Health Protocol for the Tourism Sector. Technium Social Sciences Journal, 10, 156.
Ramadhan, F., & Khadiyanto, P. (2014). Partisipasi Masyarakat Dalam Mendukung Kegiatan Pariwisata Di Desa Wisata Bejiharjo, Gunungkidul, Yogyakarta. Teknik PWK (Perencanaan Wilayah Kota), 3(4), Article 4. https://doi.org/10.14710/tpwk.2014.7025
Ratnaningtyas, H., Ingkadijaya, R., & Desafitri, L. (2022). The Effect Of E-Wom And Tourism Product Attributes On Visiting Decisions In Lake Cipondoh Tourist Destination, Tangerang City, Banten Province. JPIM (Jurnal Penelitian Ilmu Manajemen), 7(2), Article 2. https://doi.org/10.30736/jpim.v7i2.1093
Richey, R. G., Hilton, C. B., Harvey, M. G., Beitelspacher, L. S., Tokman, M., & Moeller, M. (2011). Aligning operant resources for global performance: An assessment of supply chain human resource management. Journal of Management & Organization, 17(3), 364–382. https://doi.org/10.5172/jmo.2011.17.3.364
Scheyvens, R., & Momsen, J. H. (2020). Tourism and Poverty Reduction: Issues for Small Island States. In Tourism and Sustainable Development Goals. Routledge.
Shafiullah, M., Rahman, S., Imteyaz, B., Aroua, M. K., Hossain, M. I., & Rahman, S. M. (2023). Review of Smart City Energy Modeling in Southeast Asia. Smart Cities, 6(1), Article 1. https://doi.org/10.3390/smartcities6010005
Stone, R. J., Cox, A., & Gavin, M. (2020). Human Resource Management, 10th Edition. John Wiley & Sons.
Sujarwo, W. (2019). Sasak Traditional Villages: A Tourism Potential and Conservation Effort for Culture and Plants. Jurnal Masyarakat Dan Budaya, 203–220.
SUSILAWATI, S. S., Fauzi, A., Kusmana, C., & Santoso, N. (2020). Strategy and policy in the management of Sumatran Orangutan (Pongo abelii) conservation tourism on the Lawang Hill in the Langkat district of North Sumatera. Jurnal Pengelolaan Sumberdaya Alam Dan Lingkungan (Journal of Natural Resources and Environmental Management), 10(1), 1–11. https://doi.org/10.29244/jpsl.10.1.1-11
Tang, C. F., Tiwari, A. K., & Shahbaz, M. (2016). Dynamic inter-relationships among tourism, economic growth and energy consumption in India. Geosystem Engineering, 19(4), 158–169. https://doi.org/10.1080/12269328.2016.1162113
Wahyuni, S., Sulardiono, B., & Hendrarto, B. (2015). Strategi Pengembangan Ekowisata Mangrove Wonorejo, Kecamatan Rungkut Surabaya. Management of Aquatic Resources Journal (MAQUARES), 4(4), Article 4. https://doi.org/10.14710/marj.v4i4.9775
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Widayati, C. C., Ali, H., & Permana, D. (2020). The Role of Destination Image on Visiting Decisions through Word of Mouth in Urban Tourism in Yogyakarta. International Journal of Innovation, 12(3).
Widodo, B., & Dasiah, A. N. (2021). Analisis Strategi Konsep Smart Tourism Pada Dinas Pariwisata dan Ekonomi Kreatif DKI Jakarta. Jurnal Ilmiah Pariwisata, 26(3), 294–305. https://doi.org/10.30647/jip.v26i3.1498
Zhang, Z., Lu, W. X., Zhao, Y., & Song, W. B. (2014). Development tendency analysis and evaluation of the water ecological carrying capacity in the Siping area of Jilin Province in China based on system dynamics and analytic hierarchy process. Ecological Modelling, 275, 9–21. https://doi.org/10.1016/j.ecolmodel.2013.11.031
Abualoush, S. H., Obeidat, A. M., Tarhini, A., Masa’deh, R., & Al-Badi, A. (2018). The role of employees’ empowerment as an intermediary variable between knowledge management and information systems on employees’ performance. VINE Journal of Information and Knowledge Management Systems, 48(2), 217–237. https://doi.org/10.1108/VJIKMS-08-2017-0050
Alshammari, A. A. (2020). The Impact of Human Resource Management Practices, Organizational Learning, Organizational Culture and Knowledge Management Capabilities on Organizational Performance in Saudi Organizations: A Conceptual Framework.
Amanah, D., Hurriyati, R., Gaffar, V., Agustini, F., & Harahap, D. (2018). Foreign tourist’s attitude to the elements of the developing of tourism in Medan, Indonesia. Management Science Letters, 8(5), 371–380.
Anfajaya, M. A., & Rahayu, A. (2020). The Role of Self-Efficacy in Organizational Citizenship Behavior. 108–111. https://doi.org/10.2991/assehr.k.200120.024
Anwar, G., & Abdullah, N. N. (2021). The Impact of Human Resource Management Practice on Organizational Performance (SSRN Scholarly Paper No. 3824689). https://papers.ssrn.com/abstract=3824689
Boella, M. J., & Goss-Turner, S. (2013). Human Resource Management in the Hospitality Industry: A Guide to Best Practice (9th ed.). Routledge. https://doi.org/10.4324/9780203095584
Budi, S. P. (2015). Strategi Pengembangan Kawasan Pariwisata Perkotaan Studi Kasus Jakarta. http://publikasiilmiah.ums.ac.id/handle/11617/5092
Buzinde, C. N. (2020). Theoretical linkages between well-being and tourism: The case of self-determination theory and spiritual tourism. Annals of Tourism Research, 83, 102920. https://doi.org/10.1016/j.annals.2020.102920
Darsana, I. M., & Sudjana, I. M. (2022). A Literature Study of Indonesian Tourism Human Resources Development in the Era of Society 5.0. AL-ISHLAH: Jurnal Pendidikan, 14(3), Article 3. https://doi.org/10.35445/alishlah.v14i3.2014
Esti, D. R. S. (2021). Effectiveness of Evaluation Practices in Supporting Regional Development Planning in Indonesia: The Cases of DI Yogyakarta and West Sumatra Provinces [PhD Thesis]. Flinders University, College of Business, Government and Law.
Green, C. A., Duan, N., Gibbons, R. D., Hoagwood, K. E., Palinkas, L. A., & Wisdom, J. P. (2015). Approaches to Mixed Methods Dissemination and Implementation Research: Methods, Strengths, Caveats, and Opportunities. Administration and Policy in Mental Health and Mental Health Services Research, 42(5), 508–523. https://doi.org/10.1007/s10488-014-0552-6
Hajar, S. (2022). Tourism Development Policy Through Economic Potential in Supporting Tourism and Creative Economy Programs in the Lake Toba Region. International Journal of Health, Economics, and Social Sciences (IJHESS), 4(1), Article 1. https://doi.org/10.56338/ijhess.v4i1.2160
Halim, A., & Baroroh, N. (2021). Pariwisata halal: Studi komparatif hotel syariah di Yogyakarta dan Bali. Al-Manahij: Jurnal Kajian Hukum Islam, 15(1), 53–66.
Hermawati, A., Nurwati, N., Suhana, S., Machmuddah, Z., & Ali, S. (2020). Satisfaction, HR, and Open Innovation in Tourism Sector. Journal of Open Innovation: Technology, Market, and Complexity, 6(4), Article 4. https://doi.org/10.3390/joitmc6040182
Hidayah, M. A., & Farhan, M. (2023). Bali’s Sustainable Tourism Practices: Efforts and Challenges. 71–78. https://doi.org/10.2991/978-2-494069-93-0_10
Idajati, H., Pamungkas, A., & Vely Kukinul, S. (2016). The Level of Participation in Mangrove Ecotourism Development, Wonorejo Surabaya. Procedia - Social and Behavioral Sciences, 227, 515–520. https://doi.org/10.1016/j.sbspro.2016.06.109
Irsyad, M., Hamid, D., & Mawardi, M. K. (2017). Implementasi Strategi Pengembangan Wisata Kebun Binatang Surabaya sebagai Destinasi Wisata di Kota Surabaya. Brawijaya University.
Ivanov, D., Tsipoulanidis, A., & Schönberger, J. (2019). Global Supply Chain and Operations Management: A Decision-Oriented Introduction to the Creation of Value. Springer International Publishing. https://doi.org/10.1007/978-3-319-94313-8
Jaelani, A. K., Handayani, I. G. A. K. R., & Isharyanto. (2019). Regulation of Regional Government on Halal Tourism Destinations in West Nusa Tenggara Province after Constitutional Court Decision Number 137/PUU-XIII/2015. 107–110. https://doi.org/10.2991/icglow-19.2019.27
Masriyah, S., & Hermawan, R. (2022). The Role of Jumiang Beach Halal Tourism in Increasing Income of the Local Communities. Indonesian Economic Review, 12–18.
Mularsari, A. (2022). Analisis Strategi Pengembangan Pariwisata Di Bidang Jasa Pelayanan Hotel Roosseno Plaza Jakarta Di Masa New Normal Era. Turn Journal, 2(1), Article 1.
Nggini, Y. H. (2019). Analisis Swot ( Strength, Weaknes, Opportunity, Threats) Terhadap Kebijakan Pengembangan Pariwisata Provinsi Bali. Jurnal Ilmiah Dinamika Sosial, 3(1), Article 1. https://doi.org/10.38043/jids.v3i1.1739
Nurlatifah, I. (2019). Kebijakan Pengembangan Pariwisata Halal Di Indonesia: Peluang, Tantangan Dan Strategi. [BachelorThesis, Fakultas Syariah dan Hukum Universitas Islam Negeri Syarif Hidayatullah Jakarta]. https://repository.uinjkt.ac.id/dspace/handle/123456789/50382
Pardede, F. R. E. P., & Suryawan, I. B. (2016). Strategi pengelolaan kabupaten samosir sebagai daya tarik wisata alam di Provinsi Sumatera Utara. Jurnal Destinasi Pariwisata ISSN, 2338, 8811.
Rai Utama, I. G. B., Ruspendi Junaedi, I. W., Dyah Krismawintari, N. P., Pramono, J., & Laba, I. N. (2020). New Normal Acceleration Strategy for Bali Tourism Destination Recovery with E-Tourism and Special Health Protocol for the Tourism Sector. Technium Social Sciences Journal, 10, 156.
Ramadhan, F., & Khadiyanto, P. (2014). Partisipasi Masyarakat Dalam Mendukung Kegiatan Pariwisata Di Desa Wisata Bejiharjo, Gunungkidul, Yogyakarta. Teknik PWK (Perencanaan Wilayah Kota), 3(4), Article 4. https://doi.org/10.14710/tpwk.2014.7025
Ratnaningtyas, H., Ingkadijaya, R., & Desafitri, L. (2022). The Effect Of E-Wom And Tourism Product Attributes On Visiting Decisions In Lake Cipondoh Tourist Destination, Tangerang City, Banten Province. JPIM (Jurnal Penelitian Ilmu Manajemen), 7(2), Article 2. https://doi.org/10.30736/jpim.v7i2.1093
Richey, R. G., Hilton, C. B., Harvey, M. G., Beitelspacher, L. S., Tokman, M., & Moeller, M. (2011). Aligning operant resources for global performance: An assessment of supply chain human resource management. Journal of Management & Organization, 17(3), 364–382. https://doi.org/10.5172/jmo.2011.17.3.364
Scheyvens, R., & Momsen, J. H. (2020). Tourism and Poverty Reduction: Issues for Small Island States. In Tourism and Sustainable Development Goals. Routledge.
Shafiullah, M., Rahman, S., Imteyaz, B., Aroua, M. K., Hossain, M. I., & Rahman, S. M. (2023). Review of Smart City Energy Modeling in Southeast Asia. Smart Cities, 6(1), Article 1. https://doi.org/10.3390/smartcities6010005
Stone, R. J., Cox, A., & Gavin, M. (2020). Human Resource Management, 10th Edition. John Wiley & Sons.
Sujarwo, W. (2019). Sasak Traditional Villages: A Tourism Potential and Conservation Effort for Culture and Plants. Jurnal Masyarakat Dan Budaya, 203–220.
SUSILAWATI, S. S., Fauzi, A., Kusmana, C., & Santoso, N. (2020). Strategy and policy in the management of Sumatran Orangutan (Pongo abelii) conservation tourism on the Lawang Hill in the Langkat district of North Sumatera. Jurnal Pengelolaan Sumberdaya Alam Dan Lingkungan (Journal of Natural Resources and Environmental Management), 10(1), 1–11. https://doi.org/10.29244/jpsl.10.1.1-11
Tang, C. F., Tiwari, A. K., & Shahbaz, M. (2016). Dynamic inter-relationships among tourism, economic growth and energy consumption in India. Geosystem Engineering, 19(4), 158–169. https://doi.org/10.1080/12269328.2016.1162113
Wahyuni, S., Sulardiono, B., & Hendrarto, B. (2015). Strategi Pengembangan Ekowisata Mangrove Wonorejo, Kecamatan Rungkut Surabaya. Management of Aquatic Resources Journal (MAQUARES), 4(4), Article 4. https://doi.org/10.14710/marj.v4i4.9775
Wardhani, R. S., & Valeriani, D. (2016). Green Tourism Dalam Pengembangan Pariwisata Bangka Belitung. Jurnal Ilmiah Ekonomi Global Masa Kini, 7(1), Article 1. https://doi.org/10.36982/jiegmk.v7i1.101
Widayati, C. C., Ali, H., & Permana, D. (2020). The Role of Destination Image on Visiting Decisions through Word of Mouth in Urban Tourism in Yogyakarta. International Journal of Innovation, 12(3).
Widodo, B., & Dasiah, A. N. (2021). Analisis Strategi Konsep Smart Tourism Pada Dinas Pariwisata dan Ekonomi Kreatif DKI Jakarta. Jurnal Ilmiah Pariwisata, 26(3), 294–305. https://doi.org/10.30647/jip.v26i3.1498
Zhang, Z., Lu, W. X., Zhao, Y., & Song, W. B. (2014). Development tendency analysis and evaluation of the water ecological carrying capacity in the Siping area of Jilin Province in China based on system dynamics and analytic hierarchy process. Ecological Modelling, 275, 9–21. https://doi.org/10.1016/j.ecolmodel.2013.11.031