Factors affecting employee satisfaction at PT. Angkasa Pura Support
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Jun 5, 2023
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Abstract
This researcher aims to determine employee job satisfaction at PT. Angkasa Pura Support is influenced by practical HRM like work environment, compensation, job security, supervisor support, coworker support and career development. All employees of PT. Angkasa Pura Support, totaling 13,648 people, constitutes the research population using the purposive sampling method and obtained a sample of 219 people. The survey method was used to collect data by distributing questionnaires online. With the Multiple Linear Regression Analysis technique with the help of SPSS software, the results show that the work environment, supervisor support, coworker support, and career development have an important role in increasing employee job satisfaction at PT Angkasa Pura Support, while compensation and job security do not have an important role in To increase employee job satisfaction, this must be addressed because one of the factors that makes a person satisfied in completing his duties and responsibilities is compensation, so this can be implemented by creating a rational competition and compensation system.
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How to Cite
Sabri, S., & Gusti, M. A. (2023). Factors affecting employee satisfaction at PT. Angkasa Pura Support. Enrichment : Journal of Management, 13(2), 764-773. https://doi.org/10.35335/enrichment.v13i2.1342
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Rosalia, P. D., Mintarti, S., & Heksarini, A. (2020). The effect of compensation and motivation on job satisfaction and employee performance at SMK Medika Samarinda. Saudi Journal of Business and Management Studies, 5(7), 448–454.
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Aman-Ullah, A., Aziz, A., Ibrahim, H., Mehmood, W., & Abbas, Y. A. (2021). The impact of job security, job satisfaction and job embeddedness on employee retention: an empirical investigation of Pakistan’s health-care industry. Journal of Asia Business Studies, 16(6), 904–922.
Arjana, D. M., & Dewi, I. (2016). The Role of Work Motivation as Mediating Variable on the RelationshipBetween Career Development and Employee Performance: an Emperical Investigation at a 5-Star Hotel in Bali, Indonesia. Dewi, NLPAA, & Utama, IWM.
Ashraf, M. A. (2019). The mediating role of work atmosphere in the relationship between supervisor cooperation, career growth and job satisfaction. Journal of Workplace Learning.
Ashraf, M. A. (2020). Demographic factors, compensation, job satisfaction and organizational commitment in private university: an analysis using SEM. Journal of Global Responsibility.
Baloyi, S., Van Waveren, C. C., & Chan, K.-Y. (2014). The role of supervisor support in predicting employee job satisfaction from their perception of the performance management system: A test of competing models in engineering environments. South African Journal of Industrial Engineering, 25(1), 85–95.
Chiang, C.-F., & Wu, K.-P. (2014). The influences of internal service quality and job standardization on job satisfaction with supports as mediators: flight attendants at branch workplace. The International Journal of Human Resource Management, 25(19), 2644–2666.
Glaveli, N., Manolitzas, P., Vouzas, F., & Liassidis, C. (2023). Developing a Sustainable Work Environment for Substitute Teachers: A Multi-Criteria Job Satisfaction Approach. Sustainability, 15(2), 1154.
Griffin, M. L., Hogan, N. L., Lambert, E. G., Tucker-Gail, K. A., & Baker, D. N. (2010). Job involvement, job stress, job satisfaction, and organizational commitment and the burnout of correctional staff. Criminal Justice and Behavior, 37(2), 239–255.
Idris, I., Adi, K. R., Soetjipto, B. E., & Supriyanto, A. S. (2020). The mediating role of job satisfaction on compensation, work environment, and employee performance: Evidence from Indonesia. Entrepreneurship and Sustainability Issues, 8(2), 735.
Imam, G. (2011). Aplikasi analisis multivariate dengan program IBM SPSS 19. Semarang: Badan Penerbit Universitas Diponegoro, 68.
Jeon, H., & Choi, B. (2012). The relationship between employee satisfaction and customer satisfaction. Journal of Services Marketing, 26(5), 332–341.
Kalliath, P., Kalliath, T., Chan, X. W., & Chan, C. (2020). Enhancing job satisfaction through work–family enrichment and perceived supervisor support: The case of Australian social workers. Personnel Review, 49(9), 2055–2072.
Kearney, T., Coughlan, J., & Kennedy, A. (2023). The influence of the physical work environment on retail employees. Journal of Services Marketing, ahead-of-print.
Khan, N. A., Khan, A. N., Moin, M. F., & Pitafi, A. H. (2021). A trail of chaos: How psychopathic leadership influence employee satisfaction and turnover intention via self-efficacy in tourism enterprises. Journal of Leisure Research, 52(3), 347–369.
Kreitner, R., & Kinicki, A. (2006). Organizational behaviour 6th edition. McGraw-Hill Irwin.
Küçük, B. A. (2022). Understanding the employee job satisfaction depending on manager’s fair treatment: The role of cynicism towards the organization and co-worker support. European Review of Applied Psychology, 72(6), 100795.
Nguyen, N. T. H., & Tuan, L. T. (2022). Creating reasonable workload to enhance public employee job satisfaction: The role of supervisor support, co-worker support, and tangible job resources. Public Performance & Management Review, 45(1), 131–162.
Rosalia, P. D., Mintarti, S., & Heksarini, A. (2020). The effect of compensation and motivation on job satisfaction and employee performance at SMK Medika Samarinda. Saudi Journal of Business and Management Studies, 5(7), 448–454.
Suliyanto, S. (2011). Perbedaan Pandangan Skala likert sebagai Skala Ordinal atau skala Interval. Prosiding Seminar Nasional Statistika Universitas Diponegoro 2011, 51–60.
Wahyuningtyas, R. (2023). The effect of job satisfaction and employee engagement on turnover intention on Indonesian sharia banks. In Sustainable Future: Trends, Strategies and Development (pp. 120–123). Routledge.
Wilczyńska, A., Batorski, D., & Sellens, J. T. (2016). Employment flexibility and job security as determinants of job satisfaction: the case of Polish knowledge workers. Social Indicators Research, 126, 633–656.
Wolter, J. S., Bock, D., Mackey, J., Xu, P., & Smith, J. S. (2019). Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions. Journal of the Academy of Marketing Science, 47, 815–836.