Factors affecting employe performance at the central bank of the Republic Indonesia Submit Jurnal Section Management Science and related
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Jun 15, 2023
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Abstract
This study aims to analyze factors that can improve employee performance with work discipline and organizational citizenship behavior as mediating variables at the Central Bank of the Republic of Indonesia, Banten Province. Given the importance of implementing motivation and job satisfaction for companies to further improve employee performance at the Central Bank of the Republic of Indonesia. The research method uses a quantitative approach using 152 saturated samples of employees of the Central Bank of the Republic of Indonesia, Banten Province, which were collected through questionnaires and data analysis using the SmartPLS 3.2.9 program. The results of the study show that work motivation and job satisfaction have a positive and significant effect on employee performance both directly and mediated by work discipline and organizational citizenship behavior. Contributions to this research can be used for academic purposes and practical purposes which can be used as a guide for the leadership of the Central Bank of the Republic of Indonesia.
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How to Cite
Jamaludin, A. (2023). Factors affecting employe performance at the central bank of the Republic Indonesia: Submit Jurnal. Enrichment : Journal of Management, 13(2), 897-906. https://doi.org/10.35335/enrichment.v13i2.1440
References
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Citra, L. M., & Fahmi, M. (2019). Pengaruh Kepemimpinan, Kepuasan Kerja Dan Motivasi Kerja Terhadap Loyalitas Karyawan. Maneggio: Jurnal Ilmiah Magister Manajemen, 2(2), 214–225. https://doi.org/10.30596/maneggio.v2i2.3776
Damai, P., Rofiaty, & Sudjatno. (2023). Job Satisfaction and Employee Perpormance Factor in Palm Oil Plantions. Jurnal Aplikasi Manajemen, 21(1), 143–152.
Desyantoro, I., & Widhiastuti, H. (2021). Motivasi Kerja dan Kepuasan Kerja terhadap Kinerja Karyawan PT. XYZ melalui Disiplin Kerja sebagai Variabel Intervening. PHILANTHROPY: Journal of Psychology, 5(1), 31. https://doi.org/10.26623/philanthropy.v5i1.3262
Dharma, Y. (2018). The effect of work motivation on the employee performance with organization citizenship behavior as intervening variable at bank aceh syariah. Emerald Reach Proceedings Series, 1, 7–12. https://doi.org/10.1108/978-1-78756-793-1-00065
Diamantidis, A. D., & Chatzoglou, P. (2019). Factors affecting employee performance: an empirical approach. International Journal of Productivity and Performance Management, 68(1), 171–193. https://doi.org/10.1108/IJPPM-01-2018-0012
Effendi, L. V, & Radianto, W. E. D. (2022). Integration of Reward, Innovative Behavior, Job Satisfaction on Job Performance for middle manager level employees. Enrichment: Journal …, 12(4), 2721–7787. https://www.enrichment.iocspublisher.org/index.php/enrichment/article/view/681
Eliyana, A., Ma’arif, S., & Muzakki. (2019). Job satisfaction and organizational commitment effect in the transformational leadership towards employee performance. European Research on Management and Business Economics, 25(3), 144–150. https://doi.org/10.1016/j.iedeen.2019.05.001
Fahmi, I. (2018). Manajemen Sumber Daya Manusia (Teori dan Praktik). Alfabeta.
Febriani, D. (2021). Pengaruh Moticasi Ekstrinsik dan Lingkungan Kerja Terhadap Kinerja Karyawan Dengan Disiplin Kerja Sebagai Variabel Mediasi. Jurnal Ilmiah Manajemen Kesatuan, 9(2), 91–100. https://doi.org/10.37641/jimkes.v9i2.483
Hasibuan, M. S. P. (2018). Manajemen Sumber Daya Manusia. Bumi Aksara.
Hendri, M. I. (2019). The mediation effect of job satisfaction and organizational commitment on the organizational learning effect of the employee performance. International Journal of Productivity and Performance Management, 68(7), 1208–1234. https://doi.org/10.1108/IJPPM-05-2018-0174
Irawan, D. A., Marsherina, H., Evasari, J., & Marceline. (2020). Employee Performance: The Effect of Work Motivation, Work Discipline, and Job Satisfaction at one of music companies in Indonesia. Journal of Reseacrh in Business, Economics, and Education, 2(4), 710–719. http://e-journal.stie-kusumanegara.ac.id/index.php/jrbee/article/view/95
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Jufrizen, J., & Sitorus, T. S. (2021). Pengaruh Motivasi Kerja dan Kepuasan Kerja Terhadap Kinerja Dengan Disiplin Kerja Sebagai Variabel Intervening. Prosiding Seminar Nasional Teknologi Edukasi Sosial Dan Humaniora, 1(1), 841–856.
Kusuma, A. A. (2023). The Influence of Motivation and Work Environment on Employee Performance of Hotel Muria Semarang. Jurnal Ekonomi Dan Perbankan, 11(01), 1–8. https://doi.org/10.54209/ekonomi.v10i01.55
Listiyana, W., & Ngatno, D. (2019). Pengaruh Motivasi Kerja Dan Kepuasan Kerja Terhadap Kinerja Karyawan Melalui Disiplin Kerja Sebagai Variabel Intervening (Studi pada Karyawan PT. Sianyu Perkasa Semarang). Jurnal Ilmu Administrasi, 8(4), 1–16.
Mangkunegara, A. P. (2018). Manajemen Sumber Daya Manusia Perusahaan. In Remaja Rosdakarya. Remaja Rosdakarya.
Margahana, H., Haryono, S., Rosady, F., & Mdsaad, M. S. (2018). The Effects of Job Motivation and Job Satisfaction Toward Organizational Citizenship Behavior (OCB) and Its Impact on Job Performance of Paramedical. Researchgate.Net, 4(August), 42–54. https://www.researchgate.net/profile/Siswoyo-Haryono/publication/327096355_The_Effects_of_Job_Motivation_and_Job_Satisfaction_Toward_Organizational_Citizenship_Behavior_OCB_and_Its_Impact_on_Job_Performance_of_Paramedical_Community_Health_Centers_in_the_C
Maryati, T., & Fernado, A. (2018). Peran Organizational Citizenship Behaviour (OCB) Dalam Memediasi Pengaruh Motivasi Intrinsik dan Kepuasan Kerja Terhadap Kinerja Karyawan pada PT.Cinemaxx Branch Lippo Plaza Yogyakarta. JBTI : Jurnal Bisnis Teori Dan Implementasi, 9(2), 158–173. https://doi.org/10.18196/bti.92107
Maula, A., Nandang, & Yuliawati, J. (2022). The Role Of Work Discipline In Improving Employee Performance Pt.Anisa Jaya Utama. Enrichment: Journal of Management, 12(4), 2639–2646.
Moor, S. B., & Sujianto, A. E. (2022). Pengaruh Motivasi Kerja Islam dan Lingkungan Kerja Terhadap Kinerja Karyawan dengan Disiplin Kerja sebagai Variabel Intervening pada UD Indo Karya Stone Tulungagung. Jurnal Ilmiah Ekonomi Islam, 8(3), 2929–2942. https://doi.org/10.33370/jpw.v24i1.772
Nuryasman, & Suryaman, E. A. (2018). The influence of organizational culture and work motivation toward employee performance (case study on employees of pt inoac polytechno indonesia). Jurnal Manajemen, 22(1), 74–90. https://doi.org/10.24912/jm.v22i1.314
Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2018). Organizational CItizenship Behaviour: its Nature, Antecedents and Consequences. Sage Beverly Hills.
Paais, M., & Pattiruhu, J. R. (2020). Effect of Motivation, Leadership, and Organizational Culture on Satisfaction and Employee Performance. Journal of Asian Finance, Economics and Business, 7(8), 577–588. https://doi.org/10.13106/JAFEB.2020.VOL7.NO8.577
Pang, K., & Lu, C. S. (2018). Organizational motivation, employee job satisfaction and organizational performance: An empirical study of container shipping companies in Taiwan. Maritime Business Review, 3(1), 36–52. https://doi.org/10.1108/MABR-03-2018-0007
Robbins, S. P., & Coulter, M. (2018). Manajemen (Jilid 1 Ed). Erlangga.
Robbins, S. P., & Judge, T. A. (2018). Organizational Behavior. Salemba Empat.
Sabuhari, R., Sudiro, A., Irawanto, D. W., & Rahayu, M. (2020). The effects of human resource flexibility, employee competency, organizational culture adaptation and job satisfaction on employee performance. Management Science Letters, 10(8), 1777–1786. https://doi.org/10.5267/j.msl.2020.1.001
Setiawan, A., Hasibuan, H. A., Siahaan, A. P. U., Indrawan, M. I., Rusiadi, Fatmawati, I., Wakhyuni, E., Astuti, D., Novalina, A., & Rahayu, S. (2018). Dimensions of cultural intelligence and technology skills on employee performance. International Journal of Civil Engineering and Technology, 9(10), 50–60. https://doi.org/10.31227/osf.io/gvhqm
Setiawan, D. P., & Gunawan, H. (2019). The Effect of Job Satisfaction and Organization Commitment To Job Performance Through Organizational Citizenship Behavior (OCB) As Meditation Variable (Empiris Study on Pt. Bank Mandiri At Jakarta). Business and Entrepreneurial Review, 18(1), 1–18. https://doi.org/10.25105/ber.v18i1.5175
Sugiarti, E. (2022). The Influence of Training, Work Environment and Career Development on Work Motivation That Has an Impact on Employee Performance at PT. Suryamas Elsindo Primatama In West Jakarta. International Journal of Artificial Intelligence Research, 6(1). https://doi.org/10.29099/ijair.v6i1.304
Sutrisno. (2019). Manajemen Sumber Daya Manusia (10th ed.). Prenadamedia Group.
Vera, R., Natalia, W., Valensia, L., & Ina, N. P. S. (2020). The Effect of Work Discipline, Motivation and Compensation on Employee Performance at PT. Alfa Scorpii. Journal of Logic Is Licensed under a Creative Commons Attribution, 4(2), 1361–1368. https://iocscience.org/ejournal/index.php/mantik
Waskito, W., & Wulandari, A. (2022). Pengaruh Motivasi Kerja dan Lingkungan Kerja Terhadap Kinerja Karyawan Dengan Disiplin Kerja Sebagai Variabel Intervening. Jurnal Pengembangan Wiraswasta, 24(1), 23. https://doi.org/10.33370/jpw.v24i1.772
Wicaksono, T., & Gazali, M. (2021). Pengaruh Kepuasan Kerja Terhadap Kinerja Karyawan Dengan Organizational Citizenship Behavior (OCB) Sebagai Variabel Intervening. At-Tadbir : Jurnal Ilmiah Manajemen, 5(1), 22. https://doi.org/10.31602/atd.v5i1.3219
Atikah, K., & Qomariah, N. (2021). The Effect of Leadership Style and Organizational Culture and Work Motivation on Lecturer Performance. Jurnal Manajemen Dan Bisnis Indonesia, 6(2), 216–227. https://doi.org/10.32528/jmbi.v6i2.4088
Citra, L. M., & Fahmi, M. (2019). Pengaruh Kepemimpinan, Kepuasan Kerja Dan Motivasi Kerja Terhadap Loyalitas Karyawan. Maneggio: Jurnal Ilmiah Magister Manajemen, 2(2), 214–225. https://doi.org/10.30596/maneggio.v2i2.3776
Damai, P., Rofiaty, & Sudjatno. (2023). Job Satisfaction and Employee Perpormance Factor in Palm Oil Plantions. Jurnal Aplikasi Manajemen, 21(1), 143–152.
Desyantoro, I., & Widhiastuti, H. (2021). Motivasi Kerja dan Kepuasan Kerja terhadap Kinerja Karyawan PT. XYZ melalui Disiplin Kerja sebagai Variabel Intervening. PHILANTHROPY: Journal of Psychology, 5(1), 31. https://doi.org/10.26623/philanthropy.v5i1.3262
Dharma, Y. (2018). The effect of work motivation on the employee performance with organization citizenship behavior as intervening variable at bank aceh syariah. Emerald Reach Proceedings Series, 1, 7–12. https://doi.org/10.1108/978-1-78756-793-1-00065
Diamantidis, A. D., & Chatzoglou, P. (2019). Factors affecting employee performance: an empirical approach. International Journal of Productivity and Performance Management, 68(1), 171–193. https://doi.org/10.1108/IJPPM-01-2018-0012
Effendi, L. V, & Radianto, W. E. D. (2022). Integration of Reward, Innovative Behavior, Job Satisfaction on Job Performance for middle manager level employees. Enrichment: Journal …, 12(4), 2721–7787. https://www.enrichment.iocspublisher.org/index.php/enrichment/article/view/681
Eliyana, A., Ma’arif, S., & Muzakki. (2019). Job satisfaction and organizational commitment effect in the transformational leadership towards employee performance. European Research on Management and Business Economics, 25(3), 144–150. https://doi.org/10.1016/j.iedeen.2019.05.001
Fahmi, I. (2018). Manajemen Sumber Daya Manusia (Teori dan Praktik). Alfabeta.
Febriani, D. (2021). Pengaruh Moticasi Ekstrinsik dan Lingkungan Kerja Terhadap Kinerja Karyawan Dengan Disiplin Kerja Sebagai Variabel Mediasi. Jurnal Ilmiah Manajemen Kesatuan, 9(2), 91–100. https://doi.org/10.37641/jimkes.v9i2.483
Hasibuan, M. S. P. (2018). Manajemen Sumber Daya Manusia. Bumi Aksara.
Hendri, M. I. (2019). The mediation effect of job satisfaction and organizational commitment on the organizational learning effect of the employee performance. International Journal of Productivity and Performance Management, 68(7), 1208–1234. https://doi.org/10.1108/IJPPM-05-2018-0174
Irawan, D. A., Marsherina, H., Evasari, J., & Marceline. (2020). Employee Performance: The Effect of Work Motivation, Work Discipline, and Job Satisfaction at one of music companies in Indonesia. Journal of Reseacrh in Business, Economics, and Education, 2(4), 710–719. http://e-journal.stie-kusumanegara.ac.id/index.php/jrbee/article/view/95
Irsyad, F., Hendriani, S., & Putro, S. (2022). Analisis Pengaruh Budaya Organisasi, Kepemimpinan Dan Work Life Balance Terhadap Kinerja Pegawai Kantor Perwakilan Bank Indonesia Provinsi Riau. Jurnal Manajemen Universitas Bung Hatta, 17(1), 1–13. https://doi.org/10.37301/jmubh.v17i1.19983
Jufrizen, J., & Sitorus, T. S. (2021). Pengaruh Motivasi Kerja dan Kepuasan Kerja Terhadap Kinerja Dengan Disiplin Kerja Sebagai Variabel Intervening. Prosiding Seminar Nasional Teknologi Edukasi Sosial Dan Humaniora, 1(1), 841–856.
Kusuma, A. A. (2023). The Influence of Motivation and Work Environment on Employee Performance of Hotel Muria Semarang. Jurnal Ekonomi Dan Perbankan, 11(01), 1–8. https://doi.org/10.54209/ekonomi.v10i01.55
Listiyana, W., & Ngatno, D. (2019). Pengaruh Motivasi Kerja Dan Kepuasan Kerja Terhadap Kinerja Karyawan Melalui Disiplin Kerja Sebagai Variabel Intervening (Studi pada Karyawan PT. Sianyu Perkasa Semarang). Jurnal Ilmu Administrasi, 8(4), 1–16.
Mangkunegara, A. P. (2018). Manajemen Sumber Daya Manusia Perusahaan. In Remaja Rosdakarya. Remaja Rosdakarya.
Margahana, H., Haryono, S., Rosady, F., & Mdsaad, M. S. (2018). The Effects of Job Motivation and Job Satisfaction Toward Organizational Citizenship Behavior (OCB) and Its Impact on Job Performance of Paramedical. Researchgate.Net, 4(August), 42–54. https://www.researchgate.net/profile/Siswoyo-Haryono/publication/327096355_The_Effects_of_Job_Motivation_and_Job_Satisfaction_Toward_Organizational_Citizenship_Behavior_OCB_and_Its_Impact_on_Job_Performance_of_Paramedical_Community_Health_Centers_in_the_C
Maryati, T., & Fernado, A. (2018). Peran Organizational Citizenship Behaviour (OCB) Dalam Memediasi Pengaruh Motivasi Intrinsik dan Kepuasan Kerja Terhadap Kinerja Karyawan pada PT.Cinemaxx Branch Lippo Plaza Yogyakarta. JBTI : Jurnal Bisnis Teori Dan Implementasi, 9(2), 158–173. https://doi.org/10.18196/bti.92107
Maula, A., Nandang, & Yuliawati, J. (2022). The Role Of Work Discipline In Improving Employee Performance Pt.Anisa Jaya Utama. Enrichment: Journal of Management, 12(4), 2639–2646.
Moor, S. B., & Sujianto, A. E. (2022). Pengaruh Motivasi Kerja Islam dan Lingkungan Kerja Terhadap Kinerja Karyawan dengan Disiplin Kerja sebagai Variabel Intervening pada UD Indo Karya Stone Tulungagung. Jurnal Ilmiah Ekonomi Islam, 8(3), 2929–2942. https://doi.org/10.33370/jpw.v24i1.772
Nuryasman, & Suryaman, E. A. (2018). The influence of organizational culture and work motivation toward employee performance (case study on employees of pt inoac polytechno indonesia). Jurnal Manajemen, 22(1), 74–90. https://doi.org/10.24912/jm.v22i1.314
Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2018). Organizational CItizenship Behaviour: its Nature, Antecedents and Consequences. Sage Beverly Hills.
Paais, M., & Pattiruhu, J. R. (2020). Effect of Motivation, Leadership, and Organizational Culture on Satisfaction and Employee Performance. Journal of Asian Finance, Economics and Business, 7(8), 577–588. https://doi.org/10.13106/JAFEB.2020.VOL7.NO8.577
Pang, K., & Lu, C. S. (2018). Organizational motivation, employee job satisfaction and organizational performance: An empirical study of container shipping companies in Taiwan. Maritime Business Review, 3(1), 36–52. https://doi.org/10.1108/MABR-03-2018-0007
Robbins, S. P., & Coulter, M. (2018). Manajemen (Jilid 1 Ed). Erlangga.
Robbins, S. P., & Judge, T. A. (2018). Organizational Behavior. Salemba Empat.
Sabuhari, R., Sudiro, A., Irawanto, D. W., & Rahayu, M. (2020). The effects of human resource flexibility, employee competency, organizational culture adaptation and job satisfaction on employee performance. Management Science Letters, 10(8), 1777–1786. https://doi.org/10.5267/j.msl.2020.1.001
Setiawan, A., Hasibuan, H. A., Siahaan, A. P. U., Indrawan, M. I., Rusiadi, Fatmawati, I., Wakhyuni, E., Astuti, D., Novalina, A., & Rahayu, S. (2018). Dimensions of cultural intelligence and technology skills on employee performance. International Journal of Civil Engineering and Technology, 9(10), 50–60. https://doi.org/10.31227/osf.io/gvhqm
Setiawan, D. P., & Gunawan, H. (2019). The Effect of Job Satisfaction and Organization Commitment To Job Performance Through Organizational Citizenship Behavior (OCB) As Meditation Variable (Empiris Study on Pt. Bank Mandiri At Jakarta). Business and Entrepreneurial Review, 18(1), 1–18. https://doi.org/10.25105/ber.v18i1.5175
Sugiarti, E. (2022). The Influence of Training, Work Environment and Career Development on Work Motivation That Has an Impact on Employee Performance at PT. Suryamas Elsindo Primatama In West Jakarta. International Journal of Artificial Intelligence Research, 6(1). https://doi.org/10.29099/ijair.v6i1.304
Sutrisno. (2019). Manajemen Sumber Daya Manusia (10th ed.). Prenadamedia Group.
Vera, R., Natalia, W., Valensia, L., & Ina, N. P. S. (2020). The Effect of Work Discipline, Motivation and Compensation on Employee Performance at PT. Alfa Scorpii. Journal of Logic Is Licensed under a Creative Commons Attribution, 4(2), 1361–1368. https://iocscience.org/ejournal/index.php/mantik
Waskito, W., & Wulandari, A. (2022). Pengaruh Motivasi Kerja dan Lingkungan Kerja Terhadap Kinerja Karyawan Dengan Disiplin Kerja Sebagai Variabel Intervening. Jurnal Pengembangan Wiraswasta, 24(1), 23. https://doi.org/10.33370/jpw.v24i1.772
Wicaksono, T., & Gazali, M. (2021). Pengaruh Kepuasan Kerja Terhadap Kinerja Karyawan Dengan Organizational Citizenship Behavior (OCB) Sebagai Variabel Intervening. At-Tadbir : Jurnal Ilmiah Manajemen, 5(1), 22. https://doi.org/10.31602/atd.v5i1.3219