The relationship of digital transformational leadership on employee performance with the mediation effect of knowledge management and innovation work behavior in retail company
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Oct 30, 2023
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Abstract
In this research, which was carried out at a Jakarta retail establishment with 192 staff-level respondents, we used Smart PLS V4 to investigate the relationships between digital transformational leadership (DTL), knowledge management (KM), innovation work behavior (IWB), and employee performance (EP). The following is a selection of the significant connections that our research has uncovered: DTL has a significant influence (=0.826, p = 0.001) on KM, which in turn has a positive influence (=0.427, p = 0.001) on both IWB and EP (=0.390, p = 0.001). The direct effects of DTL on IWB (= 0.310, p = 0.001) and EP (= 0.105, p = 0.014) are statistically significant; however, in the absence of KM, these effects are slightly attenuated. There is a statistically significant relationship between KM and IWB (= 0.518, p 0.001) and EP (= 0.473, p 0.001), respectively. The findings of this study are summed up by focusing on the significance of digital transformational leadership, knowledge management, and innovative work behavior in the context of improving employee performance in the retail industry. The findings of this study provide valuable insights to retail companies not only in Jakarta but also elsewhere. These findings highlight the necessity of investing in leadership development, knowledge management practices, and innovation strategies to foster higher employee performance and competitive advantage in the digital age
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How to Cite
Kartoyo, S. H., Ardi , A., & Berlianto, M. P. (2023). The relationship of digital transformational leadership on employee performance with the mediation effect of knowledge management and innovation work behavior in retail company. Enrichment : Journal of Management, 13(4), 2668-2677. https://doi.org/10.35335/enrichment.v13i4.1643
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Akram, K., & Hilman, H. (2018). Effect of knowledge management activities and dynamic capabilities on employee performance in the banking sector: Empirical evidence from Pakistan. Studies in Business and Economics, 13(2), 41–60. https://doi.org/10.2478/sbe-2018-0019
Alavi, M., & Leidner, D. E. (2001). Knowledge Systems : Management Knowledge and Foundations Conceptual. MIS Quarterly, 25(1), 107–136. http://www.jstor.org/stable/3250961?origin=JSTOR-pdf
AlNuaimi, B. K., Kumar Singh, S., Ren, S., Budhwar, P., & Vorobyev, D. (2022). Mastering digital transformation: The nexus between leadership, agility, and digital strategy. Journal of Business Research, 145(March), 636–648. https://doi.org/10.1016/j.jbusres.2022.03.038
An Le, T. H., Trang Nguyen, T. M., Trinh, T. A., & Phuong Nguyen, T. H. (2021). Factors Affecting Quality of Working Life: A Study On Front-line Employees In Vietnamese Aviation Sector. Transportation Research Procedia, 56(C), 118–126. https://doi.org/https://doi.org/10.1016/j.trpro.2021.09.014
Ardi, A., Djati, S. P., Bernarto, I., Sudibjo, N., Yulianeu, A., Nanda, H. A., & Nanda, K. A. (2020). The relationship between digital transformational leadership styles and knowledge-based empowering interaction for increasing organisational innovativeness. International Journal of Innovation, Creativity and Change, 11(3), 259–277.
Chin, W. W., Chinn, W. W., & Chin, W. W. (1998). The partial least squares approach to structural equation modelling. In Marcoulides G. A. (Ed.). Modern Methods for Business Research, 295(2), 295–336.
Dang, N., Nguyen, Q., & Ha, V. (2020). The relationship between talent management and talented employees’ performance: Empirical investigation in the Vietnamese banking sector. Management Science Letters, 10(10), 2183–2192.
Davenport, T. H., & Prusak, L. (1998). Working knowledge: how organizations manage what they know. In Choice Reviews Online (Vol. 35, Issue 09). Harvard Business Press. https://doi.org/10.5860/choice.35-5167
Fitrio, T., Budiyanto, & Agustedi. (2020). The rule of organizational citizenship behavior and innovative work behavior in mediating the influence of organizational commitment and culture to employee performance. Accounting, 6(7), 1351–1360. https://doi.org/10.5267/j.ac.2020.8.014
Ghozali, I. (2016). Aplikasi Analisis Multivariete Dengan Program IBM SPSS 23.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson. (2010). Hair 2010 (Sample size). In Multivariate data analysis (Vol. 7, pp. 1–761).
Harlianto, J., . R., & Afandy, D. (2018). The Role of Leaders in Stimulating Innovative Work Behavior and its Impacts towards Job Performance (Case Study: PT. XYZ). International Journal of Engineering & Technology, 7(3.30), 571. https://doi.org/10.14419/ijet.v7i3.30.18433
Imran, R., & Atiya, T. M. S. (2020). The role of high-performance work system and human capital in enhancing job performance. World Journal of Entrepreneurship, Management and Sustainable Development, 16(3), 195–206. https://doi.org/10.1108/WJEMSD-09-2019-0074
Janssen, O. (2000). Job demands, perceptions of effort‐reward fairness and innovative work behaviour. Journal of Occupational and Organizational Psychology, 73(3), 287–302.
Jardak, M. K. (2022). The effect of digital transformation on firm performance: evidence from Swedish listed companies. Journal of Risk Finance, 23(4), 329–348. https://doi.org/10.1108/JRF-12-2021-0199
Juvika, J., Ardi, A., Manajemen, M., & Pelita, U. (2023). The Influence Of Digital Transformational Leadership On Organizational Performance Through Intellectual Capital Mediation And Innovation Factors At PT. XYZ. 12(03), 869–876.
Mantow, H. A. D., & Nilasari, B. M. (2023). The Effect of Knowledge Management on Employee Performance. Jurnal Kendali Akuntansi, 1(2), 47–58. https://doi.org/10.59581/jka-widyakarya.v1i2.169
Novitasari, D., Fahlevi, M., Nagoya, R., Surya, A., & Purwanto, A. (2021). Teacher performance determinants : competence , motivation , compensation and work environment Turkish journal of computer and mathematics education research article. Turkish Journal of Computer and Mathematics Education, 12(12), 2954–2963.
Philip Adekanmbi, F., Ukpere, W. I., Adekanmbi, F. P., & Ukpere, W. I. (2022). The relational effects of perceived leadership 4.0, workplace ostracism, and innovative work behavior on organizational performance in the fourth industrial revolution (4IR). EUREKA: Social and Humanities, 2(2), 3–14. https://doi.org/10.21303/2504-5571.2022.002317
Philip, J. (2021). Viewing Digital Transformation through the Lens of Transformational Leadership. Journal of Organizational Computing and Electronic Commerce, 31(2), 114–129. https://doi.org/10.1080/10919392.2021.1911573
Pradana, M., Pérez-Luño, A., & Fuentes-Blasco, M. (2020). Innovation as the key to gain performance from absorptive capacity and human capital. Technology Analysis and Strategic Management, 32(7), 822–834. https://doi.org/10.1080/09537325.2020.1714578
Pradhan, R. K., & Jena, L. K. (2017). Employee Performance at Workplace: Conceptual Model and Empirical Validation. Business Perspectives and Research, 5(1), 69–85. https://doi.org/10.1177/2278533716671630
Puspitaria, I., & Hendarsjah, H. (2022). Pengaruh Transformational Leadership Pada Kinerja Pegawai dengan Kompensasi dan Kepuasan Kerja Sebagai Variabel Mediasi. Jurnal Aplikasi Bisnis Dan Manajemen, 8(2), 630–642. https://doi.org/10.17358/jabm.8.2.630
Putri, S. M., Rivai, H. A., & Syahrul, L. (2023). The effect of talent management and organizational culture on employee performance with job satisfaction as a mediating variable. Enrichment : Journal of Management, 13(1), 236–247. https://doi.org/10.35335/enrichment.v13i1.1278
Sanusi, F., & Dibyantoro. (2022). Improving Employee Performance Through Innovative Work Behavior. Syntax Literate: Jurnal Ilmiah Indonesia, 7(Mei 2022), 2003–2005.
Setiawan, N. (2007). Penentuan Ukuran Sampel Memakai Rumus Slovin Dan Tabel Krejcie-Morgan: Telaah Konsep Dan Aplikasinya. November.
Sopiah, S., Kurniawan, D. T., Nora, E., & Narmaditya, B. S. (2020). Does talent management affect employee performance?: The moderating role of work engagement. Journal of Asian Finance, Economics and Business, 7(7), 335–341. https://doi.org/10.13106/jafeb.2020.vol7.no7.335
Sudiardhita, K. I. R., Mukhtar, S., Hartono, B., Herlitah, Sariwulan, T., & Nikensari, S. I. (2018). The effect of compensation, motivation of employee and work satisfaction to employee performance PT. Bank XYZ (Persero) Tbk. Academy of Strategic Management Journal, 17(4), 1–14.
Sunaryo, W., Yusnita, N., Herfina, H., Wulandari, D., & Suhendra, S. (2023). The effects of digital transformational leadership, work environment and motivation on reinforc-ing job satisfaction: Evidence from vocational schools. International Journal of Data and Network Science, 7(2), 883–890. https://doi.org/10.5267/j.ijdns.2022.12.023
Susanti, S., & Ardi, A. (2022). The Effect of Digital Transformational Leadership, Creative Self-Efficacy on Innovative Behaviour Mediated by Perceived Organizational Support. JIIP - Jurnal Ilmiah Ilmu Pendidikan, 5(8), 3111–3120. https://doi.org/10.54371/jiip.v5i8.802
Wickramaaratchi, D. R., & Perera, G. D. N. (2020). The Impact of Talent Management on Employee Performance: The Mediating Role of Job Satisfaction of Generation Y Management Trainees in the Selected Public Banks in Sri Lanka. Sri Lankan Journal of Human Resource Management, 10(1), 21. https://doi.org/10.4038/sljhrm.v10i1.5648