Clinical leadership and organizational climate on the performance of healthcare personnel mediated by quality of work life
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Dec 11, 2023
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Abstract
The performance of health workers is one of the main factors influencing hospital improvement. The better the healthcare personnel's performance, the more patients will feel satisfied and this can influence the patient's interest in returning to the hospital. There is a decrease in the number of patients at the xyz military hospital from 2017-2023 and the number of complaints is 5-10 cases every month. This research aims to determine the influence of clinical leadership and organizational climate on job performance which is mediated by quality of work life. In this research, the cross-sectional method was used to obtain quantitative data from physical questionnaires. This research is a census study which takes the entire population as the research sample, namely health workers at the XYZ military hospital who have worked for 3 months with a total of 150 people and then the data analyzed using SmartPLS. The research results showed there is a positive and significant influence between clinical leadership and organizational climate on the quality of work life, organizational climate on job performance, and quality of work life on job performance. Quality of work life has also been proven to mediate clinical leadership and organizational climate on job performance.
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How to Cite
Siswaty, D. S., & Meilani, Y. F. C. P. (2023). Clinical leadership and organizational climate on the performance of healthcare personnel mediated by quality of work life. Enrichment : Journal of Management, 13(5), 2776-2785. https://doi.org/10.35335/enrichment.v13i5.1669
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Obeng, A. F., Zhu, Y., Azinga, S. A., & Quansah, P. E. (2021). Organizational Climate and Job Performance: Investigating the Mediating Role of Harmonious Work Passion and the Moderating Role of Leader–Member Exchange and Coaching. SAGE Open, 11(2). https://doi.org/10.1177/21582440211008456
Rifai, R. F., & Tirtoprojo, S. (2023). The Mediating Role of Organizational Commitment, Job Satisfaction: The Effect of Organizational Climate on Employee Performance. International Journal of Economics, Business and Management Research, 07(05), 168–179. https://doi.org/10.51505/ijebmr.2023.7512
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Sun, W., Huang, X., Chen, X., Wu, Y., Huang, Z., Pang, Y., Peng, C., Zhang, Y., & Zhang, H. (2023). The effects of positive leadership on quality of work and life of family doctors: The moderated role of culture. Frontiers in Psychology, 14. https://doi.org/10.3389/fpsyg.2023.1139341
Weldegebriel, Z., Ejigu, Y., Weldegebreal, F., & Woldie, M. (2016). Motivation of health workers and associated factors in public hospitals of West Amhara, Northwest Ethiopia. Patient Preference and Adherence, 10, 159–169. https://doi.org/10.2147/PPA.S90323
Akar, H., & Ustuner, M. (2019). The Relationships between Perceptions of Teachers’ Transformational Leadership, Organizational Justice, Organizational Support and Quality of Work Life. International Journal of Research in Education and Science (IJRES), 5(1), 309–322. www.ijres.net
Al-Dossary, R. N. (2022). The Relationship Between Nurses’ Quality of Work-Life on Organizational Loyalty and Job Performance in Saudi Arabian Hospitals: A Cross-Sectional Study. Frontiers in Public Health, 10. https://doi.org/10.3389/fpubh.2022.918492
Allatif, A., Herawati, J., & Kurniawan, I. S. (2022). Pengaruh kepemimpinan dan motivasi terhadap kinerja karyawan melalui loyalitas. KINERJA: Jurnal Ekonomi Dan Manajemen, 19(3), 465. https://doi.org/10.29264/jkin.v19i3.11416
Bakhshi, E., Gharagozlou, F., Moradi, A., & Naderi, M. R. (2019). Quality of work life and its association with job burnout and job performance among Iranian healthcare employees in Islamabad-e Gharb, 2016. Journal of Occupational Health and Epidemiology, 8(2), 94–101. https://doi.org/10.29252/johe.8.2.94
Boamah, S. A. (2019). Emergence of informal clinical leadership as a catalyst for improving patient care quality and job satisfaction. Journal of Advanced Nursing, 75(5), 1000–1009. https://doi.org/10.1111/jan.13895
Bougie, R., & Sekaran, U. (2020). Research Methods for Business: Vol. Asia Edition (Johnson Lise, Ed.; 8th edition). Wiley.
Daly, J., Jackson, D., Mannix, J., Davidson, P. M., & Hutchinson, M. (2014). The importance of clinical leadership in the hospital setting. Journal of Healthcare Leadership, 6, 75–83. https://doi.org/10.2147/JHL.S46161
Easton, S., & Van Laar, D. (2018). User Manual for the Work-Related Quality of Life (WRQoL) Scale A Measure of Quality of Working Life SECOND EDITION. www.qowl.co.uk
Faizah, O., Suparti, & Hoyyi, A. (2021). Analisis Technology Aceeptance Model Pada Aplikasi Platfrom Shopee Dengan Pendekatan Partial Least Square (Studi Kasus Pada Mahasiswa Universitas Diponegoro). Jurnal Gaussian, 10(3), 423-434.
Fianita Fadilah, M., & Wirawan Irawanto, D. (2021). Organizational Climate, Organizational Culture and Employee Performance: The Mediating Role of Job Satisfaction. Jurnal Pendidikan Bisnis Dan Manajemen, 7(3), 136–146. https://doi.org/10.17977/um003v7i22021p134
Hafid, M. A. (2014). Hubungan Kinerja Perawat Terhadap Tingkat Kepuasan Pasien Pengguna Yankestis Dalam Pelayanan Keperawatan di Rsud Syech Yusuf Kab.Gowa. Jurnal Kesehatan, 7(2), 368-372
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A Primer on Partial Least Square Structural Equation Modeling (PLS-SEM) (L. Fargostein, Ed.; 3rd edition). SAGE Publication, Inc.
Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R. Springer International Publishing. https://doi.org/10.1007/978-3-030-80519-7
Hakman, Suhadi, & Yuniar. (2021). Pengaruh Beban Kerja, Stres Kerja, Motivasi Kerja Terhadap Kinerja Perawat Pasien Covid-19. Nursing care and health technology journal, 1(2), 48-54.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8
Haryono, S., Muhammadiyah, U., Yusda, Y., Ambarwati, I., Mohd, Y., & Saad, S. M. (2019). Do Organizational Climate and Organizational Justice Enhance Job Performance Through Job Satisfaction? A Study of Indonesian Employees. In Academy of Strategic Management Journal (Vol. 18, Issue 1).
Hermawati, A., & Mas, N. (2017). Mediation effect of quality of worklife, job involvement, and organizational citizenship behavior in relationship between transglobal leadership to employee performance. International Journal of Law and Management, 59(6), 1143–1158. https://doi.org/10.1108/IJLMA-08-2016-0070
Junita, A., Nahrisah, E., & Oktaviani, H. (2022). Determination of Servant Leadership on Worker Performance Mediated by The Quality of Work-Life and Moderated by Work Engagement Determinasi Servant Leadership Terhadap Worker Performance Dimediasi Quality of Work-Life dan Dimoderasi Work Engagement Abstrak. Jurnal Dinamika Manajemen, 13(1), 30–44. http://jdm.unnes.ac.id
Kementian Kesehatan Republik Indonesia. (2022). Profil Kesehatan Indonesia (W. W. Farida Sibuea, Boga Hardhana (editor). Kementerian Kesehatan. Retrieved from https://www.kemkes.go.id/downloads/resources /download/pusdatin/profil- kesehatan-indonesia/Profil-Kesehatan-2021.pdf
Khusnullia, S., Khorirunnisa, R. (2021). Hubungan Antara Iklim Organisasi Dengan Kualitas Kehidupan Kerja Pada Karyawan Di Pt. Lumina Packaging Sidoarjo. Character: Jurnal Penelitian Psikologi, 8(1), 56-69
Li, H., Chang, H., Tao, Z., Zhang, D., Shi, Y., & Li, X. (2021). Mediating effect of coping style on the relationship between clinical leadership and quality of work life among nurses in tertiary-level hospitals in China: A cross-sectional study. BMJ Open, 11(2). https://doi.org/10.1136/bmjopen-2020-041862
Librianty, N. (2018). Hubungan Motivasi Dengan Kinerja Perawat Pelaksana DI UPTD Kesehatan Tapung Kab. Kampar Tahun 2018. Jurnal NERS Universitas Pahlawan, 2(2), 59-70.
Mazerolle, S. M., & Eason, C. M. (2018). The organizational climate in collegiate athletics: An athletic trainer’s perspective. In Journal of Athletic Training (Vol. 53, Issue 1, pp. 88–97). National Athletic Trainers’ Association Inc. https://doi.org/10.4085/1062-6050-52.12.24
Muhmmed, K., Ibrahim, E., Ibrahim, A., Mohammed, K., & Mohammed, A. (2021). Comparative study of Organizational Climate and Quality of work life among Egyptian and Saudi Nursing Managers (Vol. 165, Issue 7). https://www.researchgate.net/publication/357913365
Nur Safitri, R., & Wahyono, B. (2021). Indonesian Journal of Public Health and Nutrition Hubungan Antara Kinerja Petugas Poli KIA Terhadap Kepuasan Pasien KIA di Puskesmas Rembang 1 Article Info. IJPHN, 1(3), 697–702. https://doi.org/10.15294/ijphn.v1i3.49281
Nurbiyati, T. (2014). Pengaruh Quality of Work Life (QWL) Terhadap Kinerja Pegawai Dengan Disiplin Dan Kepuasan Kerja Sebagai Variabel Intervening. Jurnal Siasat Bisnis, 18(2), 246-256.
Obeng, A. F., Zhu, Y., Azinga, S. A., & Quansah, P. E. (2021). Organizational Climate and Job Performance: Investigating the Mediating Role of Harmonious Work Passion and the Moderating Role of Leader–Member Exchange and Coaching. SAGE Open, 11(2). https://doi.org/10.1177/21582440211008456
Rifai, R. F., & Tirtoprojo, S. (2023). The Mediating Role of Organizational Commitment, Job Satisfaction: The Effect of Organizational Climate on Employee Performance. International Journal of Economics, Business and Management Research, 07(05), 168–179. https://doi.org/10.51505/ijebmr.2023.7512
Suliyanto. (2018). Metode Penelitia Bisnis (Aditya Cristian, Ed.). Penerbit Andi Offset.
Sun, W., Huang, X., Chen, X., Wu, Y., Huang, Z., Pang, Y., Peng, C., Zhang, Y., & Zhang, H. (2023). The effects of positive leadership on quality of work and life of family doctors: The moderated role of culture. Frontiers in Psychology, 14. https://doi.org/10.3389/fpsyg.2023.1139341
Weldegebriel, Z., Ejigu, Y., Weldegebreal, F., & Woldie, M. (2016). Motivation of health workers and associated factors in public hospitals of West Amhara, Northwest Ethiopia. Patient Preference and Adherence, 10, 159–169. https://doi.org/10.2147/PPA.S90323