The Effect of Job Stress on Public Service Motivation and Job Performance on Employees at Bintang Semarapura Hospital General Hospital

##plugins.themes.academic_pro.article.main##

Putu Shine Amanda Megayana

Abstract

This research was conducted to determine job stress effect on employee’s public service motivation and job performance. The sample in this study were employees at RSU Bintang Semarapura Bali as many as 134 respondents. Data was collected by distributing questionnaires containing 20 questions with a Likert scale of 1-5 based on the simple random sampling method. Data analysis using PLS-based SEM method. The results of this study state that challenge stress has a positive and significant direct effect on job performance and public service motivation. However, hindrance stress has a direct and significant negative effect on job performance and public service motivation. Meanwhile, public service motivation has been shown to mediate the positive effect between challenge stress on job performance and negatively between hindrance stress on job performance.


 

##plugins.themes.academic_pro.article.details##

How to Cite
Megayana, P. S. A. (2021). The Effect of Job Stress on Public Service Motivation and Job Performance on Employees at Bintang Semarapura Hospital General Hospital. Enrichment : Journal of Management, 12(1), 185-189. Retrieved from https://enrichment.iocspublisher.org/index.php/enrichment/article/view/183

References

[1] Acmelia, Liza., Hendrayady, A., & Yudiatmaja, W. E. (2016). Pengaruh Public Service Motivation Terhadap Kinerja Pegawai Negeri Sipil Di Kota Tanjungpinang. Jurnal Umrah.
[2] Barlian, N. Aisyah. (2015). Pengaruh Tipe Kepribadian, Kontrak Psikologis, Komitmen Organisasi, Motivasi Dan Kepuasan Kerja Terhadap Organizational Citizenship Behavior (OCB) Dan Kinerja Karyawan Di Rumah Sakit Paru Kabupaten Jember. Repository Unej.
[3] Cristy, Nadia A. & Amalia, Sholihati. (2017). Pengaruh Stres Kerja Terhadap Kinerja Karyawan. Jurnal Riset Bisnis Dan Investasi, 3(2), 74-83.
[4] Deng, J., Guo, Y., Ma, T., Yang, T., &T ian, X. (2019). How job stress influences job performance among Chinese healthcare workers: a cross-sectional study. Environmental Health and Preventive Medicine, Vol. 24 (1).
[5] Ghaffari, S., Burgoyne, J., & Nazri, M. (2017). The Influence of Motivation on Job Performance: A Case Study at Universiti Teknologi Malaysia. Australian Journal of Basic and Applied Sciences, 11(4), 92–99.
[6] Jamal M. (2016). Burnout among Canadian dan Chinese employees: a cross-cultural study. Eur Manag Rev, Vol. 2, 224–30.
[7] Khuong, M. Ngoc & Yen, Vu Hai. (2016). Investigate the Effects of Job Stress on Employee Job Performance — A Case Study at Dong Xuyen Industrial Zone, Vietnam. International Journal of Trade, Economics and Finance, Vol. 7, No. 2, pp. 31-37.
[8] Lu, C. Q., Du, D. Y., & Xu, X. M. (2016). What differentiates employees' job performance under stressful situations: The role of general self-efficacy. The Journal of psychology, Vol. 150 (7), 837-848.
[9] Mauladi, F., & Dihan, F. N. (2015). Pengaruh Stres Kerja Pada Kinerja Karyawan Dengan Kecerdasan Emosional Sebagai Variabel Moderasi (Studi pada Karyawan Rumah Sakit Condong Catur Yogyakarta). EFEKTIF Jurnal Bisnis dan Ekonomi, 6 (2), 51-62.
[10] Mavhungu, D., & Bussin, M. H. (2017). The mediation role of motivation between leadership and public sector performance. SA Journal of Human Resource Management, 15(1), 1-11.
[11] Schwarz, G., Eva, N., & Newman, A. (2020). Can public leadership increase public service motivation and job performance?. Public Administration Review, 80(4), 543-554.
[12] Shabrina & Yurnalis. (2016). Pengaruh Challenge Stressors Dan Hindrance Stressors Terhadap Kinerja Dengan Conscientiousness Sebagai Variabel Moderasi Pada Karyawan PT. PLN (Persero) Area Banda Aceh. Jurnal Ilmiah Mahasiswa Ekonomi Manajemen, Vol.1, 1, 57-74.
[13] Siegrist, J. (2016). Adverse health effects of high-effort/low-reward conditions. J Occup Health Psychol 1996, 1:27–41.
[14] Siswanto, S., Supriyanto, A., Ni’mah, U., Asnawi, N., & Wekke, I. (2019). Does a workload influence the performance of bank employees?. Management Science Letters, 9(5), 639-650.
[15] Sutanto, V., & Mogi, J. (2016). Analisa Pengaruh Work Family Conflict Terhadap Stress Kerja Dan Kinerja Karyawan Di Restoran The Duck King Imperial Chef Galaxy Mall Surabaya. Jurnal Hospitality Dan Manajemen Jasa, Vol. 4 (1), pp.377-391.
[16] Winarsih, T. (2016). Pengaruh Public Service Motivation Terhadap Kinerja Pegawai Melalui Kepuasan Kerja Pegawai Di Puskesmas Rawat Inap Kota Yogyakarta. Jurnal Bisnis Teori dan Implementasi, 7(1), 85-105.