The influence of job security, burnout and pay satisfaction on turnover intention mediated by job satisfaction in private hospital x (in 2023)
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Abstract
Turnover intention is one of the parameters for assessing the effectiveness of human resource management, a high number has the implication that the organization's management system must be improved. A high level of turnover intention in hospitals can disrupt performance and service performance. Based on human resources data at Private Hospital X in West Jakarta, from 2020 - 2023 there is an average turnover rate of 20.43%. This figure is relatively high for turnover. Turnover intention can be influenced by several factors such as Job security, Burnout, and Pay Satisfaction. The cross-sectional method was used to obtain quantitative data from an online questionnaire that was modified based on questions contained in published literature. Data is collected from the entire population of medical personnel. SmartPLS software is used to process data. The research results show that there is a significant positive influence of job security on job satisfaction, a significant negative influence of job satisfaction on turnover intention. Job satisfaction has also been proven to mediate job security and burnout and turnover intention. The results of this research can be a guide for private hospital X which can reduce the turnover intention rate among health workers
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How to Cite
Yansah, H., Palupi Meilani, Y. C. F., & Palupi Meilani, Y. C. F. (2024). The influence of job security, burnout and pay satisfaction on turnover intention mediated by job satisfaction in private hospital x (in 2023). Enrichment : Journal of Management, 14(3), 386-396. Retrieved from https://enrichment.iocspublisher.org/index.php/enrichment/article/view/1929
References
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Alzailai, N., Barriball, L., & Xyrichis, A. (2021). Burnout and job satisfaction among critical care nurses in Saudi Arabia and their contributing factors: A scoping review. Nursing Open, 8(5), 2331-2344. https://doi.org/https://doi.org/10.1002/nop2.843
Aman-Ullah, A., Aziz, A., Ibrahim, H., Mehmood, W., & Abdullah Abbas, Y. (2022). The impact of job security, job satisfaction and job embeddedness on employee retention: an empirical investigation of Pakistan’s health-care industry. Journal of Asia Business Studies, 16(6), 904–922. https://doi.org/10.1108/JABS-12-2020-0480
Asriani, I., & Riyanto, S. (2020). The Impact of Working Environment, Compensation, and Job Satisfaction on Turnover Intention in Public Service Agency. Journal Business and Management, 22(5), 13–19. https://doi.org/10.9790/487X-2205061319
Atiq, N., & Usmani, S. (2023). Impact of Job Security on Turnover Intention Mediated by Job Satisfaction in the Context of Covid-19 in Pakistan. Pakistan Business Review, 24(4), 347–371. https://doi.org/10.22555/pbr.v24i4.696
Brady, K. J. S., Ni, P., Sheldrick, R. C., Trockel, M. T., Shanafelt, T. D., Rowe, S. G., Schneider, J. I., & Kazis, L. E. (2020, 2020/06/01). Describing the emotional exhaustion, depersonalization, and low personal accomplishment symptoms associated with Maslach Burnout Inventory subscale scores in US physicians: an item response theory analysis. Journal of Patient-Reported Outcomes, 4(1), 42. https://doi.org/10.1186/s41687-020-00204-x
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Green, C., & Heywood, J. S. (2008). Does performance pay increase job satisfaction? Economica, 75(300), 710–728. https://doi.org/10.1111/j.1468-0335.2007.00649.x
Han, H., & Hyun, S. S. (2015). Customer retention in the medical tourism industry: Impact of quality, satisfaction, trust, and price reasonableness. Tourism Management, 46, 20–29. https://doi.org/10.1016/j.tourman.2014.06.003
Huang, Z. P., Huang, F., Liang, Q., Liao, F. Z., Tang, C. Z., Luo, M. L., Lu, S. L., Lian, J. J., Li, S. E., Wei, S. Q., & Wu, B. (2023, Jun 26). Socioeconomic factors, perceived stress, and social support effect on neonatal nurse burnout in China: a cross-sectional study. BMC Nurs, 22(1), 218. https://doi.org/10.1186/s12912-023-01380-z
Khawrin, M. K., & Sahibzada, A. (2023). The mediating role of job satisfaction at selected public universities in Afghanistan: the effect of job security on turnover intention. Journal of Management and Business Education, 6(3), 244–256. https://doi.org/10.35564/jmbe.2023.0013
Kurniawaty, K., Ramly, M., & Ramlawati. (2019). The effect of work environment, stress, and job satisfaction on employee turnover intention. Management Science Letters, 9(6), 877–886. https://doi.org/10.5267/j.msl.2019.3.001
Li, X., Zhang, Q., & Gamble, J. H. (2022). Teacher burnout and turnover intention in higher education: The mediating role of job satisfaction and the moderating role of proactive personality. Frontiers in Psychology, 13(December), 1–17. https://doi.org/10.3389/fpsyg.2022.1076277
Lin, C.-Y., & Huang, C.-K. (2021). Employee turnover intentions and job performance from a planned change: the effects of an organizational learning culture and job satisfaction. International Journal of Manpower, 42(3), 409-423. https://doi.org/10.1108/IJM-08-2018-0281
Lund, S., Madgavkar, A., Manyika, J., Smit, S., Ellingrud, K., & Robinson, O. (2021). The future of work after COVID-19. Retrieved 20 October from https://www.mckinsey.com/featured-insights/future-of-work/the-future-of-work-after-covid-19
Mustika, M., Prihanto, Y. J. N., & Winarno, P. M. (2021). The Effects of Compensation and Benefit Satisfaction on Turnover Intention. 249–265.
Nugroho, A. P., & Tanuwijaya, J. (2022). The Influence between Salary Satisfaction, Job Satisfaction, Affective Commitment, Performance, and the Desire to Change. Budapest International Research and Critics Institute Journal, 5(2), 14951–14964. https://doi.org/10.33258/birci.v5i2.5372
Octaviani, S., Antonio, F., & Andy, A. (2023). The antecedents of patient experience of aesthetic clinic and its impact on revisit intention. South African Journal of Business Management, 54(1), 1–13. https://doi.org/10.4102/sajbm.v54i1.3832
Omar, M. S., Fatimah, S., Aziz, A., & Salleh, N. M. (2020). Factors Affecting Job Satisfaction among Academic Employees in Polytechnic Literature Review Job security. 5(11), 209–216.
Poon, Y.-S. R., Lin, Y. P., Griffiths, P., Yong, K. K., Seah, B., & Liaw, S. Y. (2022, 2022/09/24). A global overview of healthcare workers’ turnover intention amid COVID-19 pandemic: a systematic review with future directions. Human Resources for Health, 20(1), 70. https://doi.org/10.1186/s12960-022-00764-7
Prasetio, A. P., Azis, E., & Anggadwita, G. (2019). Exploring Compensation Satisfaction To Enhance Motivation and Reduce Turnover Intention Among Employee of Private Bottled Water Company in Indonesia. Jurnal Bisnis Dan Manajemen, 20(1), 32–48. https://doi.org/10.24198/jbm.v20i1.274
Ran, L., Chen, X., Peng, S., Zheng, F., Tan, X., & Duan, R. (2020). Job burnout and turnover intention among Chinese primary healthcare staff: The mediating effect of satisfaction. BMJ Open, 10(10), 1–9. https://doi.org/10.1136/bmjopen-2019-036702
Rosalia, P. D., Mintarti, S., & Heksarini, A. (2020). The Effect of Compensation and Motivation on Job Satisfaction and Employee Performance at SMK Medika Samarinda. Saudi Journal of Business and Management Studies, 5(7), 448–454. https://doi.org/10.36348/sjbms.2020.v05i07.009
Sastrawan, K. B., Dharmanegara, B., & Yasa, A. (2022). The Effect Of Work Load And Burnout On Performance Employees With Mediation Job Satisfaction At Klungkung Regional General Hospital. JUSTBEST: Journal of Sustainable Business and Management, 2(2), 73–87. https://globalresearcher.net/index.php/justbest/indexhttps://globalresearcher.net/index.php/justbest/index
Sharma, S., Rafferty, A. M., & Boiko, O. (2020, 2020/10/01/). The role and contribution of nurses to patient flow management in acute hospitals: A systematic review of mixed methods studies. International Journal of Nursing Studies, 110, 103709. https://doi.org/https://doi.org/10.1016/j.ijnurstu.2020.103709
Sokhanvar, M., Kakemam, E., Chegini, Z., & Sarbakhsh, P. (2018). Hospital nurses’ job security and turnover intention and factors contributing to their turnover intention: A cross-Sectional study. Nursing and Midwifery Studies, 7(3), 133. https://doi.org/10.4103/nms.nms_2_17
Zhang, T., Feng, J., Jiang, H., Shen, X., Pu, B., & Gan, Y. (2021). Association of professional identity, job satisfaction and burnout with turnover intention among general practitioners in China: evidence from a national survey. BMC Health Services Research, 21(1), 1–11. https://doi.org/10.1186/s12913-021-06322-6
Aldoghan, M. A. (2022). Gauging the Effect of Job Burnout and Stress on Job Satisfaction Gauging the Effect of Job Burnout and Stress on Job Satisfaction Dr . Mohammed Al Doghan ( first author-coresponding author ) Associate Professor , Management Department , School of Business. Sosial Space Journal, October.
Al-Hashar, A., Al-Zakwani, I., Eriksson, T., Sarakbi, A., Al-Zadjali, B., Al Mubaihsi, S., & Al Za'abi, M. (2018, Oct). Impact of medication reconciliation and review and counselling, on adverse drug events and healthcare resource use. Int J Clin Pharm, 40(5), 1154-1164. https://doi.org/10.1007/s11096-018-0650-8
Alzailai, N., Barriball, L., & Xyrichis, A. (2021). Burnout and job satisfaction among critical care nurses in Saudi Arabia and their contributing factors: A scoping review. Nursing Open, 8(5), 2331-2344. https://doi.org/https://doi.org/10.1002/nop2.843
Aman-Ullah, A., Aziz, A., Ibrahim, H., Mehmood, W., & Abdullah Abbas, Y. (2022). The impact of job security, job satisfaction and job embeddedness on employee retention: an empirical investigation of Pakistan’s health-care industry. Journal of Asia Business Studies, 16(6), 904–922. https://doi.org/10.1108/JABS-12-2020-0480
Asriani, I., & Riyanto, S. (2020). The Impact of Working Environment, Compensation, and Job Satisfaction on Turnover Intention in Public Service Agency. Journal Business and Management, 22(5), 13–19. https://doi.org/10.9790/487X-2205061319
Atiq, N., & Usmani, S. (2023). Impact of Job Security on Turnover Intention Mediated by Job Satisfaction in the Context of Covid-19 in Pakistan. Pakistan Business Review, 24(4), 347–371. https://doi.org/10.22555/pbr.v24i4.696
Brady, K. J. S., Ni, P., Sheldrick, R. C., Trockel, M. T., Shanafelt, T. D., Rowe, S. G., Schneider, J. I., & Kazis, L. E. (2020, 2020/06/01). Describing the emotional exhaustion, depersonalization, and low personal accomplishment symptoms associated with Maslach Burnout Inventory subscale scores in US physicians: an item response theory analysis. Journal of Patient-Reported Outcomes, 4(1), 42. https://doi.org/10.1186/s41687-020-00204-x
Chen, X., Ran, L., Zhang, Y., Yang, J., Yao, H., Zhu, S., & Tan, X. (2019, 2019/11/14). Moderating role of job satisfaction on turnover intention and burnout among workers in primary care institutions: a cross-sectional study. BMC Public Health, 19(1), 1526. https://doi.org/10.1186/s12889-019-7894-7
Devyanti, N. L. P. L., & Satrya, I. G. B. H. (2020). Effect of Job Satisfaction on Turnover Intention with Organizational Commitment as a Mediating Variable. American Journal of Humanities and Social Sciences Research, 3, 293–298. www.ajhssr.com
Eurofound. (2022). Working conditions in the time of COVID-19: Implications for the future.
Fallaria, J. (2023). Unleashing the Potential: Why Hiring Fresh Graduates is a Smart Move for Your Business. Retrieved 20 October from https://www.linkedin.com/pulse/unleashing-potential-why-hiring-fresh-graduates-smart-fallaria/
Falatah, R., Almuqati, J., Almuqati, H., & Altunbakti, K. (2021). Linking nurses’ job security to job satisfaction and turnover intention during reform and privatization: A cross-sectional survey. Journal of Nursing Management, 29(6), 1578–1586. https://doi.org/10.1111/jonm.13279
Gebregziabher, D., Berhanie, E., Berihu, H., Belstie, A., & Teklay, G. (2020). The relationship between job satisfaction and turnover intention among nurses in Axum comprehensive and specialized hospital Tigray , Ethiopia. 1–8.
Green, C., & Heywood, J. S. (2008). Does performance pay increase job satisfaction? Economica, 75(300), 710–728. https://doi.org/10.1111/j.1468-0335.2007.00649.x
Han, H., & Hyun, S. S. (2015). Customer retention in the medical tourism industry: Impact of quality, satisfaction, trust, and price reasonableness. Tourism Management, 46, 20–29. https://doi.org/10.1016/j.tourman.2014.06.003
Huang, Z. P., Huang, F., Liang, Q., Liao, F. Z., Tang, C. Z., Luo, M. L., Lu, S. L., Lian, J. J., Li, S. E., Wei, S. Q., & Wu, B. (2023, Jun 26). Socioeconomic factors, perceived stress, and social support effect on neonatal nurse burnout in China: a cross-sectional study. BMC Nurs, 22(1), 218. https://doi.org/10.1186/s12912-023-01380-z
Khawrin, M. K., & Sahibzada, A. (2023). The mediating role of job satisfaction at selected public universities in Afghanistan: the effect of job security on turnover intention. Journal of Management and Business Education, 6(3), 244–256. https://doi.org/10.35564/jmbe.2023.0013
Kurniawaty, K., Ramly, M., & Ramlawati. (2019). The effect of work environment, stress, and job satisfaction on employee turnover intention. Management Science Letters, 9(6), 877–886. https://doi.org/10.5267/j.msl.2019.3.001
Li, X., Zhang, Q., & Gamble, J. H. (2022). Teacher burnout and turnover intention in higher education: The mediating role of job satisfaction and the moderating role of proactive personality. Frontiers in Psychology, 13(December), 1–17. https://doi.org/10.3389/fpsyg.2022.1076277
Lin, C.-Y., & Huang, C.-K. (2021). Employee turnover intentions and job performance from a planned change: the effects of an organizational learning culture and job satisfaction. International Journal of Manpower, 42(3), 409-423. https://doi.org/10.1108/IJM-08-2018-0281
Lund, S., Madgavkar, A., Manyika, J., Smit, S., Ellingrud, K., & Robinson, O. (2021). The future of work after COVID-19. Retrieved 20 October from https://www.mckinsey.com/featured-insights/future-of-work/the-future-of-work-after-covid-19
Mustika, M., Prihanto, Y. J. N., & Winarno, P. M. (2021). The Effects of Compensation and Benefit Satisfaction on Turnover Intention. 249–265.
Nugroho, A. P., & Tanuwijaya, J. (2022). The Influence between Salary Satisfaction, Job Satisfaction, Affective Commitment, Performance, and the Desire to Change. Budapest International Research and Critics Institute Journal, 5(2), 14951–14964. https://doi.org/10.33258/birci.v5i2.5372
Octaviani, S., Antonio, F., & Andy, A. (2023). The antecedents of patient experience of aesthetic clinic and its impact on revisit intention. South African Journal of Business Management, 54(1), 1–13. https://doi.org/10.4102/sajbm.v54i1.3832
Omar, M. S., Fatimah, S., Aziz, A., & Salleh, N. M. (2020). Factors Affecting Job Satisfaction among Academic Employees in Polytechnic Literature Review Job security. 5(11), 209–216.
Poon, Y.-S. R., Lin, Y. P., Griffiths, P., Yong, K. K., Seah, B., & Liaw, S. Y. (2022, 2022/09/24). A global overview of healthcare workers’ turnover intention amid COVID-19 pandemic: a systematic review with future directions. Human Resources for Health, 20(1), 70. https://doi.org/10.1186/s12960-022-00764-7
Prasetio, A. P., Azis, E., & Anggadwita, G. (2019). Exploring Compensation Satisfaction To Enhance Motivation and Reduce Turnover Intention Among Employee of Private Bottled Water Company in Indonesia. Jurnal Bisnis Dan Manajemen, 20(1), 32–48. https://doi.org/10.24198/jbm.v20i1.274
Ran, L., Chen, X., Peng, S., Zheng, F., Tan, X., & Duan, R. (2020). Job burnout and turnover intention among Chinese primary healthcare staff: The mediating effect of satisfaction. BMJ Open, 10(10), 1–9. https://doi.org/10.1136/bmjopen-2019-036702
Rosalia, P. D., Mintarti, S., & Heksarini, A. (2020). The Effect of Compensation and Motivation on Job Satisfaction and Employee Performance at SMK Medika Samarinda. Saudi Journal of Business and Management Studies, 5(7), 448–454. https://doi.org/10.36348/sjbms.2020.v05i07.009
Sastrawan, K. B., Dharmanegara, B., & Yasa, A. (2022). The Effect Of Work Load And Burnout On Performance Employees With Mediation Job Satisfaction At Klungkung Regional General Hospital. JUSTBEST: Journal of Sustainable Business and Management, 2(2), 73–87. https://globalresearcher.net/index.php/justbest/indexhttps://globalresearcher.net/index.php/justbest/index
Sharma, S., Rafferty, A. M., & Boiko, O. (2020, 2020/10/01/). The role and contribution of nurses to patient flow management in acute hospitals: A systematic review of mixed methods studies. International Journal of Nursing Studies, 110, 103709. https://doi.org/https://doi.org/10.1016/j.ijnurstu.2020.103709
Sokhanvar, M., Kakemam, E., Chegini, Z., & Sarbakhsh, P. (2018). Hospital nurses’ job security and turnover intention and factors contributing to their turnover intention: A cross-Sectional study. Nursing and Midwifery Studies, 7(3), 133. https://doi.org/10.4103/nms.nms_2_17
Zhang, T., Feng, J., Jiang, H., Shen, X., Pu, B., & Gan, Y. (2021). Association of professional identity, job satisfaction and burnout with turnover intention among general practitioners in China: evidence from a national survey. BMC Health Services Research, 21(1), 1–11. https://doi.org/10.1186/s12913-021-06322-6