The impact of quality of work-life and burnout on employee performance with job satisfaction as an intervening variable (case study on employees of pt inkabiz indonesia)
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Abstract
The purpose of this study is to examine the effect of work-life quality and burnout on employee output combined with contentment at work as a mediating variable. This is a quantitative research study with 85 PT Inkabiz Indonesia employees as the sample. A probability sampling combined with simple random sampling was the sample method employed. A questionnaire was used to gather data, which SmartPLS software assisted in analyzing using partial least squares (PLS). The study's findings indicate that: 1) job satisfaction is significantly impacted by quality of work-life; 2) burnout is significantly impacted by quality of work-life; 3) quality of work-life is significantly impacted by performance; 4) burnout is significantly impacted by performance; 5) job satisfaction is greatly influenced by performance; 6) quality of work-life is significantly impacted by performance combined with contentment in one's work acting as an intervening variable; and 7) burnout is significantly impacted on output and contentment in one's work acting as an variable
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How to Cite
Aulia, P. Z., & Yaman, B. (2024). The impact of quality of work-life and burnout on employee performance with job satisfaction as an intervening variable (case study on employees of pt inkabiz indonesia). Enrichment : Journal of Management, 14(3), 314-324. https://doi.org/10.35335/enrichment.v14i3.1932
References
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Azmi, S. R., & Pitoyo, D. (2023). Analisis Quality of work-life (QWL) Pada Kepuasan Kerja Karyawan (Studi Kasus PT. Cikarang Listrindo Babelan-Bekasi). Techno-Socio Ekonomika, 16(1), 26–36. https://doi.org/10.32897/techno.2023.16.1.1285
Chairina, R. R. L. (2019). Analisis Manajemen Sumber Daya Manusia (Studi Kasus Kinerja Perawat Rumah Sakit). Sidoarjo: Zifatama Jawara.
Dharma, R., Hady, H., & Zefriyenni. (2023). Determinants of Job Satisfaction and Implications on Employee Performance in Bank Nagari Sumatera Barat. International Journal of Professional Business Review, 8(9), 1–22. https://doi.org/10.26668/businessreview/2023.v8i9.2720
Fadillah, N. A., & Isfandayani, I. (2023). Analisis Kinerja Karyawan Bank Syariah berdasar Quality of work-life dan Burnout. At-Tamwil: Journal of Islamic Economics and Finance, 2(1), 16–30. https://doi.org/10.33558/attamwil.v2i1.7095
Fauzan, H., Nofrianto, N., & Ilman, F. (2021). Analisis Pengaruh Employee Engangement And Self Efficacy Terhadap Kinerja Karyawan Pada PT. Global Heaterindo. Maqdis: Jurnal Kajian Ekonomi Islam, 6(1), 1–11. https://doi.org/10.15548/maqdis.v6i1.247
Ghozali, I. (2021). Partial Least Squares : Konsep, Teknik dan Aplikasi Menggunakan Program SmartPLS 3.2.9 Untuk Penelitian Empiris. Semarang: Badan Penerbit Undip.
Hendrawijaya, D., & Rizal, A. (2022). Pengaruh Motivasi Kerja Dan Quality of work-life (Qwl) Terhadap Kepuasan Kerja Dan Dampaknya Pada Kinerja. Jurnal Ilmiah Indonesia, 7(4). https://doi.org/10.36418/syntax-literate.v7i4.6862
Herawati, H., Setyadi, D., Michael, M., & Hidayati, T. (2023). The Effect of Workload, Supervisor, and Coworker Supports on Job Performance through Job Satisfaction. International Journal of Finance, Economics and Business, 2(1), 13–33. https://doi.org/10.56225/ijfeb.v2i1.168
Indrian, E., Mulyana, H. D., & Abdullah, Y. (2023). Pengaruh Burnout dan Work Life Balance Terhadap Kepuasan Kerja Serta Implikasinya Terhadap Kinerja (Survey Pada Perawat RS Prasetya Bunda di Tasikmalaya). Journal Intelektual, 2(1), 27–37.
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Laily, Z., Setiawati, I., & Indriasari, I. (2023). Analisis Jalur Faktor-Faktor yang Mempengaruhi Kepuasan Kerja dan Kinerja Karyawan di PT. SAI Apparel Industries Semarang. Jurnal Ekonomi Pendidikan Dan Kewirausahaan, 11(1), 65–84. https://doi.org/10.26740/jepk.v11n1.p65-84
Lina, L. (2023). Role Stressors, Burnout, dan Kinerja Pekerjaan: Eksplorasi Model dan Proposisi. Prosiding Konferensi Ilmiah Akuntansi, 10, 1–13.
Lintang, I. (2023). 8 Sektor Penyumbang Pajak Terbesar di Indonesia Kuartal I 2023.
Mangkunegara, A. P. (2019). Manajemen Sumber Daya Manusia Perusahaan. Bandung: PT. Remaja Rosdakarya.
Martanti, D., & Ellina, A. D. (2022). Burn Out and Workload on Job Satisfaction and Employees Performance at Arjasa Public Health Center Sumenep Regency. Journal for Quality in Public Health, 5(2), 713–721. https://doi.org/10.30994/jqph.v5i2.378
Mutiara, R., & Hermiati, N. F. (2023). The Effect of Non-Physical Work Environment and Organizational Commitment on Employee Performance with Job Satisfaction as Intervening Variables. JIIP - Jurnal Ilmiah Ilmu Pendidikan, 6(7), 5011–5017. https://doi.org/10.54371/jiip.v6i7.1947
Nguyen, P. T., Yandi, A., & Mahaputra, M. R. (2020). Factors That Influence Employee Performance: Motivation, Leadership, Environment, Culture Organization, Work Achievement, Competence And Compensation (A Study Of Human Resource Management Literature Studies). Dinasti International Journal of Digital Business Management, 1(4), 645–662. https://doi.org/10.31933/dijdbm.v1i4.389
Njuguna, C. N., Odiemo, L. O., & Wango, G. M. (2022). Drained and Contented: The Association between Burnout and Job Satisfaction among High School Teachers in Kiambu County, Kenya. The International Journal of Humanities & Social Studies, 10(2). https://doi.org/10.24940/theijhss/2022/v10/i2/HS2202-018
Parashakti, R. D., Fahlevi, M., Ekhsan, M., & Hadinata, A. (2020). The Influence of Work Environment and Competence on Motivation and Its Impact on Employee Performance in Health Sector. Proceedings of the 3rd Asia Pacific International Conference of Management and Business Science (AICMBS 2019). Paris, France: Atlantis Press. https://doi.org/10.2991/aebmr.k.200410.040
Prastika, E. N. (2023). Peningkatan Kinerja Perusahaan Melalui Pengelolaan Karyawan Yang Berkualitas. Journal of Research in Management Business and Social Science, 1(1), 1–9.
Purwanto, A. (2022). Industri Tekstil dan Produk Tekstil: Sejarah, Potret, Tantangan, dan Kebijakan.
Rubel, M. R. B., Kee, D. M. H., & Rimi, N. N. (2023). Quality of work-life and Employee Work Outcomes: A Hierarchical Model With Mediation Analysis. International Journal of Business and Society, 24(1), 421–439. https://doi.org/10.33736/ijbs.5625.2023
Rupang, E. R., & Derang, I. (2021). Pengalaman Perawat dalam Pemberian Layanan Keperawatan di Ruang Isolasi Covid-19. Hearty: Jurnal Kesehatan Masyarakat, 9(2), 71–77. https://doi.org/10.32832/hearty.v9i2.5399
Safitri, A. N., & Kasmari, K. (2022). Pengaruh Lingkungan Kerja, Pemberdayaan, Dan Kepemimpinan Terhadap Kinerja Karyawan (Studi di PT. Phapros,Tbk Semarang). E-QIEN: Jurnal Ekonomi Dan Bisnis, 11(2), 14–25. https://doi.org/10.34308/eqien.v11i02.892
Selvani, Y. (2023). Analisis Pengaruh Quality of work-life dan Stress Kerja terhadap Kinerja Karyawan pada Credit Union Gerakan Konsepsi Filosofi Petani Pancur Kasih Pontianak. Bis-Ma: Bisnis Manajemen, 7(10), 2292–2306.
Sugiyono. (2019). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta.
Suryaputra, N. (2023). Impact Analysis of Work Environment Mediated by Job Satisfaction on Employee Performance (Case Study Asuransi Siap). International Journal of Current Science Research and Review, 06(04). https://doi.org/10.47191/ijcsrr/V6-i4-41
Sutrisno, E. (2023). Manajemen Sumber Daya Manusia (12th ed.). Jakarta: Kencana.
Takalao, N. A., Taroreh, R. N., & Trang, I. (2019). Pengaruh Kualitas Kehidupan Kerja Dan Motivasi Terhadap Kinerja Karyawan Dimediasi Oleh Kepuasan Kerja Pada Hotel Sintesa Peninsula Manado. Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 7(4), 5613–5622. https://doi.org/10.35794/emba.v7i4.26377
Tupti, Z., & Arif, M. (2020). The Influence of Discipline and Motivation on Employee Performance. International Journal of Economic, Technology and Social Sciences (Injects), 1(2), 61–69. https://doi.org/10.53695/injects.v1i1.150
Wang, X., Li, C., Chen, Y., Zheng, C., Zhang, F., Huang, Y., & Birch, S. (2022). Relationships Between Job Satisfaction, Organizational Commitment, Burnout And Job Performance Of Healthcare Professionals In A District-Level Health Care System Of Shenzhen, China. Frontiers in Psychology, 13(992258), 1–10. https://doi.org/10.3389/fpsyg.2022.992258
Yusnita, N. (2023). The Effect of Work Environment On Performance Through Job Satisfaction. The Management Journal of Binaniaga, 8(1), 27–40. https://doi.org/10.33062/mjb.v8i1.20
Yusnita, N., & Melati, A. M. F. (2023). The Role of Job Satisfaction In The Effect of Quality of work-life On Performance of Research Institution’s Employee. JHSS (Journal of Humanities and Social Studies), 7(1), 064–071. https://doi.org/10.33751/jhss.v7i1.6839
Zulfa, D. S., & Safitri, R. (2022). Pengaruh Budaya Orgasasi dan Burnout Terhadap Kinerja Karyawan dengan Kepuasan Kerja Sebagai Variabel Mediasi Pada Bank Muamalat Malang. Malia: Jurnal Ekonomi Islam, 14(1), 127–141. https://doi.org/10.35891/ml.v14i1.3793
Armaini, H. (2022). Employee Performance in the Medan Tourism Office: The Impact of Motivation and Discipline. Enrichment : Journal of Management, 12(2), 2103–2109. https://doi.org/10.35335/enrichment.v12i2.531
Azmi, S. R., & Pitoyo, D. (2023). Analisis Quality of work-life (QWL) Pada Kepuasan Kerja Karyawan (Studi Kasus PT. Cikarang Listrindo Babelan-Bekasi). Techno-Socio Ekonomika, 16(1), 26–36. https://doi.org/10.32897/techno.2023.16.1.1285
Chairina, R. R. L. (2019). Analisis Manajemen Sumber Daya Manusia (Studi Kasus Kinerja Perawat Rumah Sakit). Sidoarjo: Zifatama Jawara.
Dharma, R., Hady, H., & Zefriyenni. (2023). Determinants of Job Satisfaction and Implications on Employee Performance in Bank Nagari Sumatera Barat. International Journal of Professional Business Review, 8(9), 1–22. https://doi.org/10.26668/businessreview/2023.v8i9.2720
Fadillah, N. A., & Isfandayani, I. (2023). Analisis Kinerja Karyawan Bank Syariah berdasar Quality of work-life dan Burnout. At-Tamwil: Journal of Islamic Economics and Finance, 2(1), 16–30. https://doi.org/10.33558/attamwil.v2i1.7095
Fauzan, H., Nofrianto, N., & Ilman, F. (2021). Analisis Pengaruh Employee Engangement And Self Efficacy Terhadap Kinerja Karyawan Pada PT. Global Heaterindo. Maqdis: Jurnal Kajian Ekonomi Islam, 6(1), 1–11. https://doi.org/10.15548/maqdis.v6i1.247
Ghozali, I. (2021). Partial Least Squares : Konsep, Teknik dan Aplikasi Menggunakan Program SmartPLS 3.2.9 Untuk Penelitian Empiris. Semarang: Badan Penerbit Undip.
Hendrawijaya, D., & Rizal, A. (2022). Pengaruh Motivasi Kerja Dan Quality of work-life (Qwl) Terhadap Kepuasan Kerja Dan Dampaknya Pada Kinerja. Jurnal Ilmiah Indonesia, 7(4). https://doi.org/10.36418/syntax-literate.v7i4.6862
Herawati, H., Setyadi, D., Michael, M., & Hidayati, T. (2023). The Effect of Workload, Supervisor, and Coworker Supports on Job Performance through Job Satisfaction. International Journal of Finance, Economics and Business, 2(1), 13–33. https://doi.org/10.56225/ijfeb.v2i1.168
Indrian, E., Mulyana, H. D., & Abdullah, Y. (2023). Pengaruh Burnout dan Work Life Balance Terhadap Kepuasan Kerja Serta Implikasinya Terhadap Kinerja (Survey Pada Perawat RS Prasetya Bunda di Tasikmalaya). Journal Intelektual, 2(1), 27–37.
Kawiana, I. G. P., Arifin, M. S., Tulasi, D., Wibowo, T. S., & Setyawasih, R. (2023). The Effect of Work Environment, Work Stress and Work Motivation on Employee Performance in Freight Forwarding and Logistics Company. JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi), 9(4), 1317–1323. https://doi.org/10.35870/jemsi.v9i4.1290
Laily, Z., Setiawati, I., & Indriasari, I. (2023). Analisis Jalur Faktor-Faktor yang Mempengaruhi Kepuasan Kerja dan Kinerja Karyawan di PT. SAI Apparel Industries Semarang. Jurnal Ekonomi Pendidikan Dan Kewirausahaan, 11(1), 65–84. https://doi.org/10.26740/jepk.v11n1.p65-84
Lina, L. (2023). Role Stressors, Burnout, dan Kinerja Pekerjaan: Eksplorasi Model dan Proposisi. Prosiding Konferensi Ilmiah Akuntansi, 10, 1–13.
Lintang, I. (2023). 8 Sektor Penyumbang Pajak Terbesar di Indonesia Kuartal I 2023.
Mangkunegara, A. P. (2019). Manajemen Sumber Daya Manusia Perusahaan. Bandung: PT. Remaja Rosdakarya.
Martanti, D., & Ellina, A. D. (2022). Burn Out and Workload on Job Satisfaction and Employees Performance at Arjasa Public Health Center Sumenep Regency. Journal for Quality in Public Health, 5(2), 713–721. https://doi.org/10.30994/jqph.v5i2.378
Mutiara, R., & Hermiati, N. F. (2023). The Effect of Non-Physical Work Environment and Organizational Commitment on Employee Performance with Job Satisfaction as Intervening Variables. JIIP - Jurnal Ilmiah Ilmu Pendidikan, 6(7), 5011–5017. https://doi.org/10.54371/jiip.v6i7.1947
Nguyen, P. T., Yandi, A., & Mahaputra, M. R. (2020). Factors That Influence Employee Performance: Motivation, Leadership, Environment, Culture Organization, Work Achievement, Competence And Compensation (A Study Of Human Resource Management Literature Studies). Dinasti International Journal of Digital Business Management, 1(4), 645–662. https://doi.org/10.31933/dijdbm.v1i4.389
Njuguna, C. N., Odiemo, L. O., & Wango, G. M. (2022). Drained and Contented: The Association between Burnout and Job Satisfaction among High School Teachers in Kiambu County, Kenya. The International Journal of Humanities & Social Studies, 10(2). https://doi.org/10.24940/theijhss/2022/v10/i2/HS2202-018
Parashakti, R. D., Fahlevi, M., Ekhsan, M., & Hadinata, A. (2020). The Influence of Work Environment and Competence on Motivation and Its Impact on Employee Performance in Health Sector. Proceedings of the 3rd Asia Pacific International Conference of Management and Business Science (AICMBS 2019). Paris, France: Atlantis Press. https://doi.org/10.2991/aebmr.k.200410.040
Prastika, E. N. (2023). Peningkatan Kinerja Perusahaan Melalui Pengelolaan Karyawan Yang Berkualitas. Journal of Research in Management Business and Social Science, 1(1), 1–9.
Purwanto, A. (2022). Industri Tekstil dan Produk Tekstil: Sejarah, Potret, Tantangan, dan Kebijakan.
Rubel, M. R. B., Kee, D. M. H., & Rimi, N. N. (2023). Quality of work-life and Employee Work Outcomes: A Hierarchical Model With Mediation Analysis. International Journal of Business and Society, 24(1), 421–439. https://doi.org/10.33736/ijbs.5625.2023
Rupang, E. R., & Derang, I. (2021). Pengalaman Perawat dalam Pemberian Layanan Keperawatan di Ruang Isolasi Covid-19. Hearty: Jurnal Kesehatan Masyarakat, 9(2), 71–77. https://doi.org/10.32832/hearty.v9i2.5399
Safitri, A. N., & Kasmari, K. (2022). Pengaruh Lingkungan Kerja, Pemberdayaan, Dan Kepemimpinan Terhadap Kinerja Karyawan (Studi di PT. Phapros,Tbk Semarang). E-QIEN: Jurnal Ekonomi Dan Bisnis, 11(2), 14–25. https://doi.org/10.34308/eqien.v11i02.892
Selvani, Y. (2023). Analisis Pengaruh Quality of work-life dan Stress Kerja terhadap Kinerja Karyawan pada Credit Union Gerakan Konsepsi Filosofi Petani Pancur Kasih Pontianak. Bis-Ma: Bisnis Manajemen, 7(10), 2292–2306.
Sugiyono. (2019). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta.
Suryaputra, N. (2023). Impact Analysis of Work Environment Mediated by Job Satisfaction on Employee Performance (Case Study Asuransi Siap). International Journal of Current Science Research and Review, 06(04). https://doi.org/10.47191/ijcsrr/V6-i4-41
Sutrisno, E. (2023). Manajemen Sumber Daya Manusia (12th ed.). Jakarta: Kencana.
Takalao, N. A., Taroreh, R. N., & Trang, I. (2019). Pengaruh Kualitas Kehidupan Kerja Dan Motivasi Terhadap Kinerja Karyawan Dimediasi Oleh Kepuasan Kerja Pada Hotel Sintesa Peninsula Manado. Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 7(4), 5613–5622. https://doi.org/10.35794/emba.v7i4.26377
Tupti, Z., & Arif, M. (2020). The Influence of Discipline and Motivation on Employee Performance. International Journal of Economic, Technology and Social Sciences (Injects), 1(2), 61–69. https://doi.org/10.53695/injects.v1i1.150
Wang, X., Li, C., Chen, Y., Zheng, C., Zhang, F., Huang, Y., & Birch, S. (2022). Relationships Between Job Satisfaction, Organizational Commitment, Burnout And Job Performance Of Healthcare Professionals In A District-Level Health Care System Of Shenzhen, China. Frontiers in Psychology, 13(992258), 1–10. https://doi.org/10.3389/fpsyg.2022.992258
Yusnita, N. (2023). The Effect of Work Environment On Performance Through Job Satisfaction. The Management Journal of Binaniaga, 8(1), 27–40. https://doi.org/10.33062/mjb.v8i1.20
Yusnita, N., & Melati, A. M. F. (2023). The Role of Job Satisfaction In The Effect of Quality of work-life On Performance of Research Institution’s Employee. JHSS (Journal of Humanities and Social Studies), 7(1), 064–071. https://doi.org/10.33751/jhss.v7i1.6839
Zulfa, D. S., & Safitri, R. (2022). Pengaruh Budaya Orgasasi dan Burnout Terhadap Kinerja Karyawan dengan Kepuasan Kerja Sebagai Variabel Mediasi Pada Bank Muamalat Malang. Malia: Jurnal Ekonomi Islam, 14(1), 127–141. https://doi.org/10.35891/ml.v14i1.3793