The mediating role of organizational support in improving employee performance influenced by organizational commitment at BPS offices in banten province
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Abstract
This study aims to examine and analyze the mediating role of organizational support in improving employee performance, which is influenced by organizational commitment at BPS offices in Banten Province. Considering the importance of implementing organizational commitment to further improve the performance of BPS employees in Banten Province. The research method uses a quantitative approach with a sample of 175 BPS employees in Banten Province who were collected through questionnaires and data analysis using the SmartPLS 3.2.9 program. The research results show that organizational commitment has a positive and significant effect on employee performance, both directly and mediated by organizational support. The contribution of this research can be used for academic and practical purposes and can be used as a guideline for decision-making of the Head of BPS in Banten Province
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How to Cite
Pratama, B. (2024). The mediating role of organizational support in improving employee performance influenced by organizational commitment at BPS offices in banten province. Enrichment : Journal of Management, 14(3), 455-465. https://doi.org/10.35335/enrichment.v14i3.1984
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Riono, S. B., Syaifulloh, M., & Utami, S. N. (2020). Pengaruh Komunikasi Organisasi, Budaya Organisasi, dan Komitmen Organisasi Terhadap Kinerja Pegawai di Rumah Sakit dr. Soeselo Kabupaten Tegal. Jurnal Syntax Idea, Vol. 2, No, 138–147.
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Xiu, L., Dauner, K. N., & McIntosh, C. R. (2019). The impact of organizational support for employees’ health on organizational commitment, intent to remain and job performance. Evidence-Based HRM, 7(3), 281–299. https://doi.org/10.1108/EBHRM-10-2018-0062
Yasin, A., Findi, M., & Hosen, M. N. (2019). Faktor-faktor yang Memengaruhi Kinerja Pegawai Bank BJB Syariah Cabang Bekasi. Jurnal Aplikasi Bisnis Dan Manajemen, 5(2), 222–230. https://doi.org/10.17358/jabm.5.2.222
Yücel, İ., Ribeiro, N., & Gomes, D. R. (2020). Perceived organisational support and employees’ performance: The mediating role of affective commitment. International Journal of Management and Enterprise Development, 19(3), 187–202. https://doi.org/10.1504/IJMED.2020.108713
Astuti, D. (2022). Pengaruh Komitmen Organisasi dan Budaya Organisasi terhadap Kinerja Pegawai. Jurnal Akuntansi Dan Manajemen Bisnis, 2(2), 55–68.
ASTUTY, I., & UDIN, U. (2020). The Effect of Perceived Organizational Support and Transformational Leadership on Affective Commitment and Employee Performance. Journal of Asian Finance, Economics and Business, 7(10), 401–411. https://doi.org/10.13106/jafeb.2020.vol7.no10.401
BPS. (2022). Rencana Strategis Badan Pusat Statistik 2020-2024. https://ppid.bps.go.id/upload/doc/Reviu_Renstra_Badan_Pusat_Statistik_Tahun_2020-2024_1663726889.pdf
Buil, I., Martínez, E., & Matute, J. (2019). Transformational leadership and employee performance: The role of identification, engagement and proactive personality. International Journal of Hospitality Management, 77(October 2017), 64–75. https://doi.org/10.1016/j.ijhm.2018.06.014
Busro, M. (2018). Teori-Teori Manajemen SDM. In Teori-teori Manajemen Sumber Daya Manusia (pp. 49–50).
Ferdinand, A. T., & Zuhroh, S. (2022). A study on socio-aesthetic value accentuation and marketing performance: an SDL perspective. International Journal of Innovation Science, 14(2), 213–229. https://doi.org/10.1108/IJIS-11-2020-0255
Ghozali, I., & Latan, H. (2015). Partial least squares konsep, teknik dan aplikasi menggunakan program smartpls 3.0 untuk penelitian empiris. Semarang: Badan Penerbit UNDIP, 4(1).
Hair, J. . F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R. In Practical Assessment, Research and Evaluation (Vol. 21, Issue 1). https://link.springer.com/10.1007/978-3-030-80519-7
Hair, J. F., Hult, G. T. M., & Ringle, C. M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM).
Hasibuan, M. S. P. (2017). Manajemen Sumber Daya Manusia. Bumi Aksara. https://books.google.co.id/books?id=ZQk0tAEACAAJ
Hendri, M. I. (2019). The mediation effect of job satisfaction and organizational commitment on the organizational learning effect of the employee performance. International Journal of Productivity and Performance Management, 68(7), 1208–1234. https://doi.org/10.1108/IJPPM-05-2018-0174
Ismainar, H. (2018). Manajemen Unit Kerja: Untuk Perekam Medis dan Informatika Kesehatan Ilmu Kesehatan Masyarakat Keperawatan dan Kebidanan. Deepublish. https://books.google.co.id/books?id=B8lcDwAAQBAJ
Jamal, R. S., Firdaus, S., Bakhtiar, Y., & Sanjaya, V. F. F. (2021). Pengaruh Komitmen Dan Turnover Intention Terhadap Kinerja Karyawan. Jambura Economic Education Journal, 3(1), 38–44. https://doi.org/10.37479/jeej.v3i1.8583
Kanwal, Z., & Khaipur, S. (2021). Impact of Stress and Extrinsic Motivation on Organizational Commitment : Empirical Analysis of Banking Sector. 20(5), 4609–4613. https://doi.org/10.17051/ilkonline.2021.05.508
Kasmir, K. (2016). Manajemen Sumber Daya Manusia (Teori dan Praktik). Jakarta: Rajawali Pers, 72.
Lipuku, F., Sang, H., & Rop, W. (2022). Reward and Compensation Management Initiatives on Employee Performance: An Evidence of Organization Development Initiatives. East African Journal of Business and Economics, 5(1), 72–79. https://doi.org/10.37284/eajbe.5.1.552
Maisirata, P. (2019). Implikasi Kesesuaian Penempatan dan Komitmen Organisasi pada Kinerja Karyawan di Kota Pontianak (Studi Kasus pada Karyawan Rumah Sakit Swasta di Kota Pontianak). FIRM Journal of Management Studies, 4(2), 141. https://doi.org/10.33021/firm.v4i2.789
Mukhlison Effendi. (2021). Pengembangan Sumber Daya Manusia dalam Meningkatkan Citra Lembaga di Lembaga Pendidikan Islam. Southeast Asian Journal of Islamic Education Management, 2(1), 39–51. https://doi.org/10.21154/sajiem.v2i1.40
Ogbeibu, S., Jabbour, C. J. C., Gaskin, J., Senadjki, A., & Hughes, M. (2021). Leveraging STARA competencies and green creativity to boost green organisational innovative evidence: A praxis for sustainable development. Business Strategy and the Environment, 30(5), 2421–2440. https://doi.org/10.1002/bse.2754
Pawestri, T. S., & Pradhanawati, A. (2018). Pengaruh Ketidakamanan Kerja, Keterlibatan Karyawan Dan Dukungan Organisasi Terhadap Kinerja Karyawan Dengan Komitmen Organisasional Sebagai Variabel Intervening Pada Karyawan Bagian Produksi Bulu Mata Palsu Pt. Cosmoprof Indokarya Di Kabupaten Banjarnega. Jurnal Administrasi Bisnis, 6(2), 80. https://doi.org/10.14710/jab.v6i2.19394
Pradhan, R. K., & Jena, L. K. (2017). Employee Performance at Workplace: Conceptual Model and Empirical Validation. Business Perspectives and Research, 5(1), 69–85. https://doi.org/10.1177/2278533716671630
Prasetyo, B., & Harsono, M. (2023). The Effect of Perceived Organizational Support on Employee Performance during Organizational Change with Affective Commitment to Change as Mediator. International Journal of Economics, Business and Management Research, 07(06), 179–194. https://doi.org/10.51505/ijebmr.2023.7612
Priyatna, E. H. (2021). Pengaruh Komitmen Organisasi Dan Kepuasan Kerja Terhadap Kinerja Pegawai Pada Kantor Kecamatan Balaraja. Dynamic Management Journal, 5(1), 78. https://doi.org/10.31000/dmj.v5i1.4127
Ricardianto, P. (2018). Human capital management. Bogor: In Media.
Ridwan, M., Mulyani, S. R., & Ali, H. (2020). Improving employee performance through perceived organizational support, organizational commitment and organizational citizenship behavior. Systematic Reviews in Pharmacy, 11(12), 839–849. https://doi.org/10.31838/srp.2020.5.123
Riono, S. B., Syaifulloh, M., & Utami, S. N. (2020). Pengaruh Komunikasi Organisasi, Budaya Organisasi, dan Komitmen Organisasi Terhadap Kinerja Pegawai di Rumah Sakit dr. Soeselo Kabupaten Tegal. Jurnal Syntax Idea, Vol. 2, No, 138–147.
Rosyiana, I. (2019). Innovative Behavior At Work: : Tinjauan Psikologi \& Implementasi Di Organisasi. Deepublish. https://books.google.co.id/books?id=W8usDwAAQBAJ
Santoso, G. T., & Kambara, R. (2020). Pengaruh Komitmen Organisasi dan Tingkat Kedisiplinan Terhadap Kinerja Pegawai Melalui Kepuasan Kerja Sebagai Variabel Intervening (Studi Kasus Pada Dinas Perdagangan Industri Koperasi dan Usaha Mikro Kecil Menengah Kota Serang). Jurnal Riset Bisnis Dan Manajemen Tirtayasa (JRMBT), 4(2), 151–161. https://jurnal.untirta.ac.id/index.php/JRBM
Savitri, N. K., & Komalasari, Y. (2021). Pengaruh Gaya Kepemimpinan, Pemberdayaan Karyawan Dan Dukungan Organisasi Terhadap Kepuasan Kerja Karyawan The Santai Umalas-Bali. Jurnal Ekonomi Dan Pariwisata, 16(2), 14–33. https://jurnal.undhirabali.ac.id/index.php/pariwisata/article/view/1501
Schreiber, J., & Asner-Self, K. (2011). Educational Research (C. T. Jhonson (ed.)). John Wiley & Sons, Inc.
Setyorini, A. D., & Santi. (2021). Pengaruh Budaya Organisasi dan Komitmen Organisasi terhadap Kinerja Pegawai di PT. Garuda Indonesia Tbk. E-Jurnal Akuntansi, Vol. 31, N, 427–437. https://doi.org/10.24843/EJA.2021.v31.i02.p13
Singh, S., Kaur, R., & Dana, L. P. (2024). Partial least squares structural equation modeling. In Women Entrepreneurs. https://doi.org/10.1201/9781032725581-7
Wibowo, C. A., Prahiawan, W., & Kambara, R. (2020). Budaya Kerja: Faktor Penentu Kinerja Karyawan Melalui Variabel Intervening Kepuasan Kerja Dan Komitmen Afektif Pada PT Jasa Asuransi Indonesia (Persero) Cabang Serang. Jurnal Riset Bisnis Dan Manajemen Tirtayasa, 4(1), 11. https://doi.org/10.48181/jrbmt.v4i1.9606
Wijayanto, B. K., & Riani, A. L. (2021). The Influence of Work Competency and Motivation on Employee Performance. Society, 9(1), 83–93. https://doi.org/10.33019/society.v9i1.290
Xiu, L., Dauner, K. N., & McIntosh, C. R. (2019). The impact of organizational support for employees’ health on organizational commitment, intent to remain and job performance. Evidence-Based HRM, 7(3), 281–299. https://doi.org/10.1108/EBHRM-10-2018-0062
Yasin, A., Findi, M., & Hosen, M. N. (2019). Faktor-faktor yang Memengaruhi Kinerja Pegawai Bank BJB Syariah Cabang Bekasi. Jurnal Aplikasi Bisnis Dan Manajemen, 5(2), 222–230. https://doi.org/10.17358/jabm.5.2.222
Yücel, İ., Ribeiro, N., & Gomes, D. R. (2020). Perceived organisational support and employees’ performance: The mediating role of affective commitment. International Journal of Management and Enterprise Development, 19(3), 187–202. https://doi.org/10.1504/IJMED.2020.108713