Job crafting and organizational support base on cooperative employee performance with work engagement mediation
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Aug 19, 2025
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Abstract
This study started from the decline in performance shown by employees of one of the leading cooperatives in Kendal Regency. At the beginning of this year, they could not complete the marketing target which is basically easy for employees to complete. This study will discuss how employee performance is based on job crafting and organizational support with work engagement mediation. The results of this study are expected to be input for cooperative companies that are currently developing, especially in terms of human resources. This study has an explanatory research basis using a census technique which means using the population as a sample of this study which amounted to 57 respondents. The test in this study used the Smart-PLS application. This study shows that organizational support and work engagement have a positive and significant effect on employee performance, while job crafting does not affect employee performance. In this study, organizational support also has a positive and significant effect on work engagement, while job crafting does not affect work engagement. While the mediation effect of work engagement only affects the results of organizational support on employee performance, while the results of job crafting on employee performance have no effect
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How to Cite
Pratiwi, H. W. (2025). Job crafting and organizational support base on cooperative employee performance with work engagement mediation. Enrichment : Journal of Management, 15(3), 234-243. https://doi.org/10.35335/enrichment.v15i3.2303
References
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Agus Triansyah, F., Hejin, W., & Stefania, S. (2023). Factors Affecting Employee Performance: A Systematic Review. Journal Markcount Finance, 1(2), 118–127. https://doi.org/10.55849/jmf.v1i2.102
Aini, N. (2022). PENGARUH JOB CRAFTING TERHADAP KREATIVITAS MELALUI WORK ENGAGEMENT SEBAGAI VARIABEL MEDIASI. In Jurnal Ilmu Manajemen (Vol. 10).
Aisyah, S. (2022). Pengaruh Job Crafting Terhadap Work Engagement Melalui Mindfulness Sebagai Mediator. Jurnal Indonesia Sosial Teknologi, 3(7), 810–819. https://doi.org/10.36418/jist.v3i7.463
Arlisa Indriawati. (2024). Person Job Fit, Job Crafting, Dan Work Engagement Dan Pengaruhnya Terhadap Organizational Citizenship Behavior Pada Perusahaan Daerah Air Minum Surya Sembada Kota Surabaya. Jurnal Manajemen Dan Ekonomi Kreatif, 2(2), 166–177. https://doi.org/10.59024/jumek.v2i2.408
Atika, K., Affia, N., Mulyana, O. P., & Psikologi, T. (2024). Hubungan antara Perceived Organizational Support dengan Work Engagement pada Prajurit TNI-AD The Relationship between Perceived Organizational Support and Work Engagement in TNI-AD Soldiers. 11(03), 1432–1452. https://doi.org/10.26740/cjpp.v11n3.p1432-1452
Darmawan, D., Mardikaningsih, R., Sinambela, E. A., Arifin, S., Putra, A. R., Hariani, M., Irfan, M., & Hakim, Y. R. Al. (2020). The quality of human resources, job performance and employee loyalty. International Journal of Psychosocial Rehabilitation, 24(3), 2580–2592. https://doi.org/10.37200/IJPR/V24I3/PR201903
Diana, S. (2021). Jurusan Manajemen Fakultas Ekonomika dan Bisnis Universitas Negeri Surabaya. In Jurnal Ilmu Manajemen (Vol. 9).
Eisenberger, R., Rhoades Shanock, L., & Wen, X. (2020). Perceived Organizational Support: Why Caring About Employees Counts. Annual Review of Organizational Psychology and Organizational Behavior, 7(1), 101–124. https://doi.org/10.1146/annurev-orgpsych-012119-044917
Fadilla, Z., Ketut Ngurah Ardiawan, M., Eka Sari Karimuddin Abdullah, M., Jannah Ummul Aiman, M., & Hasda, S. (2021). METODOLOGI PENELITIAN KUANTITATIF. http://penerbitzaini.com
Fitriani, F., Amin, S., & Wediawati, B. (2022). Pengaruh Dukungan Organisasi terhadap Kinerja Karyawan Melalui Keterikatan Karyawan sebagai Mediator (Studi pada Balai Perikanan Budidaya Air Tawar Sungai Gelam). Jurnal Ilmiah Universitas Batanghari Jambi, 22(3), 2256. https://doi.org/10.33087/jiubj.v22i3.3054
Glorianismus, F. Y., Maharani, N., Daniah Watiningsih, S., Ayu, T., Trevesia, V., Raya, U. P., Com, F., Kunci, K., Kinerja, :, & Strategik, M. (2023). HUMANTECH JURNAL ILMIAH MULTI DISIPLIN INDONESIA UPAYA PENINGKATAN KINERJA KARYAWAN PADA PT. PUTRA GEMILANG PRIMA.
Güçlü Nergiz, H., & Unsal-Akbiyik, B. S. (2024). Job Crafting, Task Performance, and Employability: The Role of Work Engagement. Sage Open, 14(3). https://doi.org/10.1177/21582440241271125
Hafni Sahir, S. (2021). Metodologi Penelitian. www.penerbitbukumurah.com
Harju, L., Kaltiainen, J., & Hakanen, J. (2021). The double‐edged sword of job crafting: The effects of job crafting on changes in job demands and employee well‐being. Human Resource Management. https://doi.org/10.1002/hrm.22054
Khairunnisa, F. (2023). Pengaruh Perceived Organizational Support (POS) dan Lingkungan Kerja Terhadap Kinerja Karyawan. In Youth & Islamic Economic Journal (Vol. 04).
Kurniawan, I. S. (2021). Dukungan Organisasi yang Dirasakan: Anteseden, Proses, dan Hasil Perceived Organizational Support: Antecedents, Processes, Outcomes. Jurnal Manajemen Dan Organisasi (JMO), 12(1), 67–80.
Maden-Eyiusta, C., & Alten, O. (2023). Expansion-oriented job crafting and employee performance: A self-empowerment perspective. European Management Journal, 41(1), 79–89. https://doi.org/10.1016/j.emj.2021.10.012
Memon, M. A., T., R., Cheah, J.-H., Ting, H., Chuah, F., & Cham, T. H. (2021). PLS-SEM STATISTICAL PROGRAMS: A REVIEW. Journal of Applied Structural Equation Modeling, 5(1), i–xiv. https://doi.org/10.47263/JASEM.5(1)06
Mirza Prabowo, W., & Muafi, M. (2021). Pengaruh Transformational Leadership dan Perceived Organizational Support terhadap Job Performance: Peran Mediasi Work Engagement (Vol. 22, Issue 2). http://journal.stimykpn.ac.id/indeks.php/tb
Moreira, A., Encarnação, T., Viseu, J., & Sousa, M. J. (2022). Job Crafting and Job Performance: The Mediating Effect of Engagement. Sustainability, 14(22), 14909. https://doi.org/10.3390/su142214909
Mulyati, Y., Hermawan, A., & Anggiani, S. (2024). The Effects Of Job Crafting On Task Performance : The Mediating Role Of Work Engagement And Employee Creativity. In International Journal Of Humanities Education And Social Sciences (IJHESS) E-ISSN (Vol. 3, Issue 5). https://ijhess.com/index.php/ijhess/
Noneng, E., Sukatmadiredja, R., Sri, B., Stie, W., & Surabaya, M. (2020). JOB CRAFTING, WORK ENGAGEMENT AND SUSTAINABLE FOREMPLOYEE PERFORMANCE IN DIRECTORATE OF TELECOMMUNICATIONS DIRECTORAT GENERAL OF POSTAL AND INFORMATICS IMPLEMENTATION IN JAKARTA.
Pratidina, G., Susanto, C. Z., Tri Ramdani, F., Wahyudin, C., & Rahmawati, R. (2024). The Effect Of Human Resource Quality On Employee Performance. Jurnal Sosial Humaniora, 15(2), 187–197. https://doi.org/10.30997/jsh.v15i2.15092
Putra Perdana, D., Apriliyanto, N., Artikel, I., Kunci, K., Untuk Keluar, N., Transformasional, K., & Kerja, K. (2023). Efek Mediasi Kepuasan Kerja Pada Niat Karyawan Untuk Keluar Dengan Penekanan Kepemimpinan Transformasional. In Journal Economic Insights (Vol. 2, Issue 2). https://jei.uniss.ac.id/
Putri, F. R., & Dan Anggraini, D. (2020). Perceived Organizational Support dan Keterlibatan Kerja Pada Perawat Kontrak. In Psychology Journal of Mental Health (Vol. 2, Issue 2). http://pjmh.ejournal.unsri.ac.id/
Rahmawati, S., Tyas, M., Hapsari, B., & Info, A. (2025). Perceived Organizational Support as a Driver of Work Engagement: Correlation Analysis in Staff Employees Perceived Organizational Support sebagai Pendorong Work Engagement : Analisis Korelasi pada Karyawan Staff. Jurnal Imiah Psikologi, 13, 67–74. https://doi.org/10.30872/psikoborneo.v13i1
Ramadan Wardiansyah, D., Khusniyah Indrawati, N., & Tri Kurniawati, D. (2024). The effect of employee motivation and employee engagement on job performance mediated by job satisfaction. International Journal of Research in Business and Social Science (2147- 4478), 13(1), 220–231. https://doi.org/10.20525/ijrbs.v13i1.3133
Rizki, K., & Prahiawan, W. (2024). THE EFFECT OF JOB CRAFTING AND SELF EFFICACY ON EMPLOYEE PERFORMANCE WITH WORK ENGAGEMENT AS AN INTERVENING VARIABLE (STUDY ON PLTU SALIRA 1X660 MW PT LESTARI BANTEN ENERGI). 4(10).
Roczniewska, M., Rogala, A., Marszałek, M., Hasson, H., Bakker, A. B., & von Thiele Schwarz, U. (2023). Job crafting interventions: what works, for whom, why, and in which contexts? Research protocol for a systematic review with coincidence analysis. Systematic Reviews, 12(1), 10. https://doi.org/10.1186/s13643-023-02170-z
Sakuraya, A., Shimazu, A., Imamura, K., & Kawakami, N. (2020). Effects of a Job Crafting Intervention Program on Work Engagement Among Japanese Employees: A Randomized Controlled Trial. Frontiers in Psychology, 11. https://doi.org/10.3389/fpsyg.2020.00235
Seppälä, P., Harju, L., & Hakanen, J. J. (2020). Interactions of approach and avoidance job crafting and work engagement: A comparison between employees affected and not affected by organizational changes. International Journal of Environmental Research and Public Health, 17(23), 1–20. https://doi.org/10.3390/ijerph17239084
Sugiyono. (2022). Metode Penelitian Kuantitatif, Kualitatif, dan R&D: Vol. Edisi 2, Cetakan 4. Alfabeta.
Susbiyantoro, S., Janaka, J., Sundawan, M. D., Wibowo, S. N., & Solahudin, A. (2022). Effect of Work Discipline on Employee Performance with Employee Job Satisfaction As A Mediation Variable. Daengku: Journal of Humanities and Social Sciences Innovation, 2(6), 805–815. https://doi.org/10.35877/454ri.daengku1298
Tafese Keltu, T. (2024). The effect of human resource development practice on employee performance with the mediating role of job satisfaction among Mizan Tepi University’s academic staff in Southwestern Ethiopia. Heliyon, 10(8), e29821. https://doi.org/10.1016/j.heliyon.2024.e29821
Turek, D., Klein, H. J., & Wojtczuk-Turek, A. (2024). Overcoming organizational constraints: The role of organizational commitment and job crafting in relation to employee performance. European Management Journal, 42(6), 944–956. https://doi.org/10.1016/j.emj.2023.12.001
Vieira dos Santos, J., Gomes, A., Rebelo, D. F. S., Lopes, L. F. D., Moreira, M. G., & da Silva, D. J. C. (2023). The consequences of job crafting and engagement in the relationship between passion for work and individual performance of Portuguese workers. Frontiers in Psychology, 14. https://doi.org/10.3389/fpsyg.2023.1180239
Wardhana, A. (2024). Pengolahan Data Dengan SMART-PLS. https://www.researchgate.net/publication/382052367
Winadi, A. A., Tyas, P., & Rizki, I. L. (2021). Dampak Work Engagement Melalui Motivasi Kerja Dilihat Dari Lingkungan Kerja Dan Teamwork Forum Ilmiah (Vol. 18).
Yovita Narwastu, V., C. Widjaja, D., & Setiawan, R. (2023). Pengaruh Perceived Organizational Support (POS) terhadap Organizational Citizenship Behavior (OCB) melalui Employee Development (ED) dan Organizational Commitment (OC) sebagai Variabel Mediasi pada Tenaga Kependidikan di Salah Satu Perguruan Tinggi Swasta. Jurnal Manajemen Dan Organisasi, 14(2), 139–160. https://doi.org/10.29244/jmo.v14i2.42113
Yuyun Mulyati, Asep Hermawan, & Sarfilianty Anggiani. (2024). The Effects Of Job Crafting On Task Performance : The Mediating Role Of Work Engagement And Employee Creativity. International Journal Of Humanities Education and Social Sciences (IJHESS), 3(5). https://doi.org/10.55227/ijhess.v3i5.984
Agus Triansyah, F., Hejin, W., & Stefania, S. (2023). Factors Affecting Employee Performance: A Systematic Review. Journal Markcount Finance, 1(2), 118–127. https://doi.org/10.55849/jmf.v1i2.102
Aini, N. (2022). PENGARUH JOB CRAFTING TERHADAP KREATIVITAS MELALUI WORK ENGAGEMENT SEBAGAI VARIABEL MEDIASI. In Jurnal Ilmu Manajemen (Vol. 10).
Aisyah, S. (2022). Pengaruh Job Crafting Terhadap Work Engagement Melalui Mindfulness Sebagai Mediator. Jurnal Indonesia Sosial Teknologi, 3(7), 810–819. https://doi.org/10.36418/jist.v3i7.463
Arlisa Indriawati. (2024). Person Job Fit, Job Crafting, Dan Work Engagement Dan Pengaruhnya Terhadap Organizational Citizenship Behavior Pada Perusahaan Daerah Air Minum Surya Sembada Kota Surabaya. Jurnal Manajemen Dan Ekonomi Kreatif, 2(2), 166–177. https://doi.org/10.59024/jumek.v2i2.408
Atika, K., Affia, N., Mulyana, O. P., & Psikologi, T. (2024). Hubungan antara Perceived Organizational Support dengan Work Engagement pada Prajurit TNI-AD The Relationship between Perceived Organizational Support and Work Engagement in TNI-AD Soldiers. 11(03), 1432–1452. https://doi.org/10.26740/cjpp.v11n3.p1432-1452
Darmawan, D., Mardikaningsih, R., Sinambela, E. A., Arifin, S., Putra, A. R., Hariani, M., Irfan, M., & Hakim, Y. R. Al. (2020). The quality of human resources, job performance and employee loyalty. International Journal of Psychosocial Rehabilitation, 24(3), 2580–2592. https://doi.org/10.37200/IJPR/V24I3/PR201903
Diana, S. (2021). Jurusan Manajemen Fakultas Ekonomika dan Bisnis Universitas Negeri Surabaya. In Jurnal Ilmu Manajemen (Vol. 9).
Eisenberger, R., Rhoades Shanock, L., & Wen, X. (2020). Perceived Organizational Support: Why Caring About Employees Counts. Annual Review of Organizational Psychology and Organizational Behavior, 7(1), 101–124. https://doi.org/10.1146/annurev-orgpsych-012119-044917
Fadilla, Z., Ketut Ngurah Ardiawan, M., Eka Sari Karimuddin Abdullah, M., Jannah Ummul Aiman, M., & Hasda, S. (2021). METODOLOGI PENELITIAN KUANTITATIF. http://penerbitzaini.com
Fitriani, F., Amin, S., & Wediawati, B. (2022). Pengaruh Dukungan Organisasi terhadap Kinerja Karyawan Melalui Keterikatan Karyawan sebagai Mediator (Studi pada Balai Perikanan Budidaya Air Tawar Sungai Gelam). Jurnal Ilmiah Universitas Batanghari Jambi, 22(3), 2256. https://doi.org/10.33087/jiubj.v22i3.3054
Glorianismus, F. Y., Maharani, N., Daniah Watiningsih, S., Ayu, T., Trevesia, V., Raya, U. P., Com, F., Kunci, K., Kinerja, :, & Strategik, M. (2023). HUMANTECH JURNAL ILMIAH MULTI DISIPLIN INDONESIA UPAYA PENINGKATAN KINERJA KARYAWAN PADA PT. PUTRA GEMILANG PRIMA.
Güçlü Nergiz, H., & Unsal-Akbiyik, B. S. (2024). Job Crafting, Task Performance, and Employability: The Role of Work Engagement. Sage Open, 14(3). https://doi.org/10.1177/21582440241271125
Hafni Sahir, S. (2021). Metodologi Penelitian. www.penerbitbukumurah.com
Harju, L., Kaltiainen, J., & Hakanen, J. (2021). The double‐edged sword of job crafting: The effects of job crafting on changes in job demands and employee well‐being. Human Resource Management. https://doi.org/10.1002/hrm.22054
Khairunnisa, F. (2023). Pengaruh Perceived Organizational Support (POS) dan Lingkungan Kerja Terhadap Kinerja Karyawan. In Youth & Islamic Economic Journal (Vol. 04).
Kurniawan, I. S. (2021). Dukungan Organisasi yang Dirasakan: Anteseden, Proses, dan Hasil Perceived Organizational Support: Antecedents, Processes, Outcomes. Jurnal Manajemen Dan Organisasi (JMO), 12(1), 67–80.
Maden-Eyiusta, C., & Alten, O. (2023). Expansion-oriented job crafting and employee performance: A self-empowerment perspective. European Management Journal, 41(1), 79–89. https://doi.org/10.1016/j.emj.2021.10.012
Memon, M. A., T., R., Cheah, J.-H., Ting, H., Chuah, F., & Cham, T. H. (2021). PLS-SEM STATISTICAL PROGRAMS: A REVIEW. Journal of Applied Structural Equation Modeling, 5(1), i–xiv. https://doi.org/10.47263/JASEM.5(1)06
Mirza Prabowo, W., & Muafi, M. (2021). Pengaruh Transformational Leadership dan Perceived Organizational Support terhadap Job Performance: Peran Mediasi Work Engagement (Vol. 22, Issue 2). http://journal.stimykpn.ac.id/indeks.php/tb
Moreira, A., Encarnação, T., Viseu, J., & Sousa, M. J. (2022). Job Crafting and Job Performance: The Mediating Effect of Engagement. Sustainability, 14(22), 14909. https://doi.org/10.3390/su142214909
Mulyati, Y., Hermawan, A., & Anggiani, S. (2024). The Effects Of Job Crafting On Task Performance : The Mediating Role Of Work Engagement And Employee Creativity. In International Journal Of Humanities Education And Social Sciences (IJHESS) E-ISSN (Vol. 3, Issue 5). https://ijhess.com/index.php/ijhess/
Noneng, E., Sukatmadiredja, R., Sri, B., Stie, W., & Surabaya, M. (2020). JOB CRAFTING, WORK ENGAGEMENT AND SUSTAINABLE FOREMPLOYEE PERFORMANCE IN DIRECTORATE OF TELECOMMUNICATIONS DIRECTORAT GENERAL OF POSTAL AND INFORMATICS IMPLEMENTATION IN JAKARTA.
Pratidina, G., Susanto, C. Z., Tri Ramdani, F., Wahyudin, C., & Rahmawati, R. (2024). The Effect Of Human Resource Quality On Employee Performance. Jurnal Sosial Humaniora, 15(2), 187–197. https://doi.org/10.30997/jsh.v15i2.15092
Putra Perdana, D., Apriliyanto, N., Artikel, I., Kunci, K., Untuk Keluar, N., Transformasional, K., & Kerja, K. (2023). Efek Mediasi Kepuasan Kerja Pada Niat Karyawan Untuk Keluar Dengan Penekanan Kepemimpinan Transformasional. In Journal Economic Insights (Vol. 2, Issue 2). https://jei.uniss.ac.id/
Putri, F. R., & Dan Anggraini, D. (2020). Perceived Organizational Support dan Keterlibatan Kerja Pada Perawat Kontrak. In Psychology Journal of Mental Health (Vol. 2, Issue 2). http://pjmh.ejournal.unsri.ac.id/
Rahmawati, S., Tyas, M., Hapsari, B., & Info, A. (2025). Perceived Organizational Support as a Driver of Work Engagement: Correlation Analysis in Staff Employees Perceived Organizational Support sebagai Pendorong Work Engagement : Analisis Korelasi pada Karyawan Staff. Jurnal Imiah Psikologi, 13, 67–74. https://doi.org/10.30872/psikoborneo.v13i1
Ramadan Wardiansyah, D., Khusniyah Indrawati, N., & Tri Kurniawati, D. (2024). The effect of employee motivation and employee engagement on job performance mediated by job satisfaction. International Journal of Research in Business and Social Science (2147- 4478), 13(1), 220–231. https://doi.org/10.20525/ijrbs.v13i1.3133
Rizki, K., & Prahiawan, W. (2024). THE EFFECT OF JOB CRAFTING AND SELF EFFICACY ON EMPLOYEE PERFORMANCE WITH WORK ENGAGEMENT AS AN INTERVENING VARIABLE (STUDY ON PLTU SALIRA 1X660 MW PT LESTARI BANTEN ENERGI). 4(10).
Roczniewska, M., Rogala, A., Marszałek, M., Hasson, H., Bakker, A. B., & von Thiele Schwarz, U. (2023). Job crafting interventions: what works, for whom, why, and in which contexts? Research protocol for a systematic review with coincidence analysis. Systematic Reviews, 12(1), 10. https://doi.org/10.1186/s13643-023-02170-z
Sakuraya, A., Shimazu, A., Imamura, K., & Kawakami, N. (2020). Effects of a Job Crafting Intervention Program on Work Engagement Among Japanese Employees: A Randomized Controlled Trial. Frontiers in Psychology, 11. https://doi.org/10.3389/fpsyg.2020.00235
Seppälä, P., Harju, L., & Hakanen, J. J. (2020). Interactions of approach and avoidance job crafting and work engagement: A comparison between employees affected and not affected by organizational changes. International Journal of Environmental Research and Public Health, 17(23), 1–20. https://doi.org/10.3390/ijerph17239084
Sugiyono. (2022). Metode Penelitian Kuantitatif, Kualitatif, dan R&D: Vol. Edisi 2, Cetakan 4. Alfabeta.
Susbiyantoro, S., Janaka, J., Sundawan, M. D., Wibowo, S. N., & Solahudin, A. (2022). Effect of Work Discipline on Employee Performance with Employee Job Satisfaction As A Mediation Variable. Daengku: Journal of Humanities and Social Sciences Innovation, 2(6), 805–815. https://doi.org/10.35877/454ri.daengku1298
Tafese Keltu, T. (2024). The effect of human resource development practice on employee performance with the mediating role of job satisfaction among Mizan Tepi University’s academic staff in Southwestern Ethiopia. Heliyon, 10(8), e29821. https://doi.org/10.1016/j.heliyon.2024.e29821
Turek, D., Klein, H. J., & Wojtczuk-Turek, A. (2024). Overcoming organizational constraints: The role of organizational commitment and job crafting in relation to employee performance. European Management Journal, 42(6), 944–956. https://doi.org/10.1016/j.emj.2023.12.001
Vieira dos Santos, J., Gomes, A., Rebelo, D. F. S., Lopes, L. F. D., Moreira, M. G., & da Silva, D. J. C. (2023). The consequences of job crafting and engagement in the relationship between passion for work and individual performance of Portuguese workers. Frontiers in Psychology, 14. https://doi.org/10.3389/fpsyg.2023.1180239
Wardhana, A. (2024). Pengolahan Data Dengan SMART-PLS. https://www.researchgate.net/publication/382052367
Winadi, A. A., Tyas, P., & Rizki, I. L. (2021). Dampak Work Engagement Melalui Motivasi Kerja Dilihat Dari Lingkungan Kerja Dan Teamwork Forum Ilmiah (Vol. 18).
Yovita Narwastu, V., C. Widjaja, D., & Setiawan, R. (2023). Pengaruh Perceived Organizational Support (POS) terhadap Organizational Citizenship Behavior (OCB) melalui Employee Development (ED) dan Organizational Commitment (OC) sebagai Variabel Mediasi pada Tenaga Kependidikan di Salah Satu Perguruan Tinggi Swasta. Jurnal Manajemen Dan Organisasi, 14(2), 139–160. https://doi.org/10.29244/jmo.v14i2.42113
Yuyun Mulyati, Asep Hermawan, & Sarfilianty Anggiani. (2024). The Effects Of Job Crafting On Task Performance : The Mediating Role Of Work Engagement And Employee Creativity. International Journal Of Humanities Education and Social Sciences (IJHESS), 3(5). https://doi.org/10.55227/ijhess.v3i5.984