Developing of Organizational Citizenship Behavior in Supervisors at PT. PLN NP, Tbk through Improving the Quality of Work of Life
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Jan 17, 2026
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Abstract
Companies operating in the sector of meeting people's basic needs and using high technology are required to be able to provide quality services. HR management plays an important role, and efforts to improve the quality of HR require development strategies, one of which is building a culture of organizational citizenship behavior (OCB). One way that is considered effective is by improving quality of work of life (QWL) to build OCB. This descriptive research took 42 employees holding supervisory positions at PT. PLN NP Surabaya, data was collected through HR assessment documents and Thurstone scale model questionnaires. The results of factor analysis show that QWL is represented in three components that influence OCB, namely the benefits component, work environment and career development. Aspects of OCB that can be observed are communication and feedback, which appear in the form of alturism, namely employees showing an attitude of being willing to help colleagues who need help, and civic virtue, such as involving themselves in company activities even though these activities are not needed in their work. This research proves that QWL has a positive and significant effect on the formation of OCB at PT. PLN NP in Surabaya.
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How to Cite
Ghufran, M., Faruk, F., & Hidayat, A. (2026). Developing of Organizational Citizenship Behavior in Supervisors at PT. PLN NP, Tbk through Improving the Quality of Work of Life. Enrichment : Journal of Management, 15(6), 687-697. https://doi.org/10.35335/enrichment.v15i6.2451
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Alfaresi, D., Hidayat, A., Kumalasari, L., & Darni, D. (2024). Integrating TQM into organizational culture for the success of the one Indonesian data (SDI) in the East Java. International Journal of Applied Finance and Business Studies, 12(1), 61–69. https://doi.org/10.35335/ijafibs.v12i1.283
Alserhan, H., Al-Adamat, A., & Al-Adamat, O. (2021). The mediating effect of employee happiness on the relationship between quality of work-life and employee intention to quit: A study on fast-food restaurants in Jordan. Management Science Letters, 11, 933–938. https://doi.org/10.5267/j.msl.2020.10.004
Ardila, W., Hulmansyah, H., & Huda, N. (2018). Pengaruh Quality of Work Life (Qwl) Dan Organizational Climate Terhadap Kepuasan Kerja Yang Berimplikasi Pada Organizational Citizenship Behaviour (Ocb) Karyawan Di Politeknik Lp3I Jakarta. Jurnal Lentera Bisnis, 7(1).
Badaruddin, B. (2021). Quality Of Worklife, Organizational Citzenship Behaviour dan Disiplin Kerja terhadap Kinerja Dosen. Jurnal Mirai Manajemen, 6(3).
Brina, S. K. N., & Suriyok, K. (2023). The influence of brand image, food delivery service, content creator credibility and price on cimory product purchasing decisions. Enrichment : Journal of Management, 13(2), 674–686. https://doi.org/10.35335/ENRICHMENT.V13I2.1328
Davis, K., & Newstrom, J. W. (2014). Perilaku Organisasi (1st ed.). PT. Erlangga.
Itu, Y. F., & Hidayat, A. (2025). Kompensasi dan work life balance sebagai faktor penentu kepuasan kerja generasi z : studi kasus pada CV. Nika Group. YUME: Journal of Management, 8(2), 1569–1583.
Kreitner, R., & Kinicki, A. (2016). Perilaku Organisasi (9th ed.). Salemba Empat.
Marwan, M., Rajak, A., & Abubakar, M. R. (2019). The Effect of Spirituality in the Workplace and Quality of Work Life on Nurses Performance in Regional General Hospital dr. Chasan Boesoerie of North Maluku. Managament Insight: Jurnal Ilmiah Manajemen, 14(1), 1–35. https://doi.org/10.33369/INSIGHT.14.1.1-35
Muliawati, T., & Frianto, A. (2020). Peran Work-Life Balance Dan Kepuasan Kerja Terhadap Kinerja Karyawan Milenial: Studi Literatur. Jurnal Ilmu Manajemen (JIM), 8(3), 606–619.
Narzary, G., & Palo, S. (2020). Structural empowerment and organisational citizenship behaviour: The mediating–moderating effect of job satisfaction. Personnel Review, 49(7), 1435–1449.
Permarupan, Y. Y., Mamun, A. Al, Samy, N. K., Saufi, R. A., & Hayat, N. (2020). Predicting nurses burnout through quality of work life and psychological empowerment: A study towards sustainable healthcare services in Malaysia. Sustainability (Switzerland), 12(1). https://doi.org/10.3390/su12010388
Putu, I., Putra, W., Sagung, A. A., & Dewi, K. (2020). Kualitas Kehidupan Kerja Berpengaruh Terhadap Kinerja Karyawan Dengan Komitmen Organisasional Sebagai Variabel Mediasi. E-Jurnal Manajemen, 9(6), 2227–2246. https://doi.org/10.24843/EJMUNUD.2020.V09.I06.P09
Ridwan, M., Mulyani, S. R., & Ali, H. (2020). Building Behavior and Performance Citizenship: Perceived Organizational Support and Competence. International Journal of Psychosocial Rehabilitation, 24(6), 2049–2064.
Riyono, B., Hartati, S., & Fatdina, F. (2022). Quality of Work Life (QWL) From Psychological Perspective and The Development of Its Measurement. Jurnal Psikologi, 49(1), 87. https://doi.org/10.22146/jpsi.67973
Ruhana, I., Astuti, E. S., Utami, H. N., & Afrianti, T. W. (2019). The Effect of Quality of Work Life (QWL) on Job Satisfaction and Organization Citizenship Behavior (OCB) (A Study of Nurse at Numerous Hospitals In Malang, Indonesia). Journal of Public Administration Studies, 4(2), 51–58. https://doi.org/10.21776/ub.jpas.2019.004.02.2
Soetjipto, N. (2017). Quality Work of Life: Teori dan Implementasinya. K Media.
Soetjipto, N., Priyohadi, N. D., Sulastri, S., & Riswanto, A. (2021). The effect of company climate, organization citizenship behavior, and transformational leadership on work morale through employee job satisfaction. Management Science Letters, 1197–1204. https://doi.org/10.5267/J.MSL.2020.11.019
Sonia, I., Handini, M. C., Brahmana, N. E., Ketaren, S. O., & Sitorus, M. E. J. (2021). Hubungan Antara 5 Aspek Quality Of Work Life Dengan Kinerja Dokter Survei Pada Dokter RSUD Kota Pinang Survei Pada Dokter RSUD Kota Pinang Tahun 2021. PREPOTIF : Jurnal Kesehatan Masyarakat, 6(1), 151–160. https://doi.org/10.31004/prepotif.v6i1.2749
Stankovic, M., & Slavkovic, M. (2025). Quality of Work Life Determinants of Healthcare Professionals’ Quiet Quitting: Towards Individual Difference. In Healthcare (Vol. 13, Issue 13, p. 1547). MDPI AG. https://doi.org/10.3390/healthcare13131547
Sugiyono, S. (2020a). Metode Penelitian Kuantitatif Kualitatif dan R & D (Edisi Revisi). Alfabeta.
Sugiyono, S. (2020b). Quantitative Research Methods, Qualitative, and Mix method. Alphabet.
Sumiati, S., Raka Ardiana, I. D. K., & Pratiwi, A. I. (2018). Pengaruh Komitmen Organisasi, Quality of Work Life (Qwl) Terhadap Organization Citizenship Behavior (Ocb) Dan Kinerja Pegawai Pada Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Bangkalan Madura Jawa Timur. Jmm17, 5(01). https://doi.org/10.30996/jmm17.v5i01.1710
Suriyana, N., Wijaya, R. A., & Kumbara, V. B. (2020). Pengaruh Konten Pemasaran Shoppe Terhadap Pembelian Pelanggan. Jurnal Manajemen Pendidikan Dan IImu Sosial, 1(2), 506–515. https://doi.org/10.38035/JMPIS
Yuliastri, R. M., & Qurochman, A. N. (2024). Tekanan Waktu , Beban Kerja , Dan Stres Kerja Pada Work Life Balance. Jurnal E-Bis: Ekonomi-Bisnis, 8(2), 619–628.