Internal conflict and organizational communication on student organizational performance: The mediating role of organizational motivation
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Abstract
This study aims to analyze the influence of internal conflict and organizational communication on student organizational performance, with organizational motivation as a mediating at Institute of Technology and Business Indragiri. The study used a quantitative approach with a survey method. Data was collected through questionnaires (google form) from the leaders and members of student organization. This study used analysis technique with path analysis to test the direct and indirect effects between the research variables. The results of the study indicate that internal conflict has a positive effect on student organizational performance. Organizational communication has a positive effect on student organizational performance. In addition, internal conflict and organizational communication has a positive effect on organizational motivation. Organizational motivation significantly influences the student organizational performance and is proven to mediate the influence of internal conflict and organizational communication. These findings indicate that constructive internal conflict and effective organizational communication can increase the organizational motivation of members, which in turn has an impact on improving the overall student organizational performance
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How to Cite
Handayani, S. (2026). Internal conflict and organizational communication on student organizational performance: The mediating role of organizational motivation. Enrichment : Journal of Management, 16(1), 1-11. https://doi.org/10.35335/enrichment.v16i1.2468
References
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Jehn, K. A., & Mannix, E. A. (2001). The Dynamic Nature of Conflict: A Longitudinal Study of Intragroup Conflict and Group Performance. Academy of Management Journal, 44(2), 238–251.
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Pace, R. W., & Faules, D. F. (2022). Organizational Communication: Strategies and Skills (8th ed.). McGraw-Hill Education.
Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and Resampling Strategies for Assessing and Comparing Indirect Effects in Multiple Mediator Models. Behavior Research Methods, 40(3), 879–891.
Ramadanty, S., & Martinus, H. (2016). Organizational Communication: Communication and Motivation in The Workplace. Humaniora, 7(1), 77–86. https://doi.org/10.21512/humaniora.v7i1.3490
Riduawn. (2021). Dasar-dasar Statistika untuk Penelitian Sosial. Alfabeta.
Robbins, S. P., & Judge, T. A. (2023). Organizational Behavior (19th ed.). Pearson Education.
Rozaq, A., Hamdani, Y., Putrilhiya, E., Liani, N., & Mu’allimin. (2024). Urgensi Manajemen Konflik dalam Meningkatkan Kinerja Organisasi. Karakter : Jurnal Riset Ilmu Pendidikan Islam, 1(4), 228–235.
Ryazinharwa, H., Safitri, D. N., Pratiwi, T., Andini, S. W., Santoso, B., & Harahap, N. (2024). Pengaruh Pola Komunikasi Organisasi Terhadap Persepsi Mahasiswa Tentang Efektivitas Kinerja Himpunan Mahasiswa Jurusan (HMJ) di Universitas Islam Negeri Sumatera Utara. Jurnal Bisnis Dan Komunikasi Digital, 1(4), 1–8. https://doi.org/10.47134/jbkd.v1i4.2764
Salsabila, Amin, F. H., & Sunusi, S. L. (2025). Organizational Communication in Improving the Work Motivation at Diskominfo Makassar. Celebes Journal of Language Studies, 5(2), 177–198.
Sugiyono. (2021). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta.
Angellina, D., & Masman, R. R. (2023). Kinerja Karyawan PT Mega Tirana Internasional. Jurnal Manajerial Dan Kewirausahaan, 05(01), 159–166.
De Dreu, C. K. W., & Weingart, L. R. (2003). Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis. Journal of Applied Psychology, 88(4), 741–749. https://doi.org/10.1037/0021-9010.88.4.741
Eliawati, T., Simaremare, A., & Milfayetty, S. (2024). Pengaruh motivasi kerja dan konflik kelompok terhadap kinerja organisasi di Universitas Potensi Utama. Dwija Cendekia: Jurnal Riset Pedagogik, 8(1), 36. https://doi.org/10.20961/jdc.v8i1.81983
Fiansi, F., & Natsir, S. (2025). Pengaruh Konflik Kerja dan Implikasinya terhadap Motivasi Kerja Pegawai: Studi pada Badan Inspektorat Kabupaten Tolitoli. Paraduta: Jurnal Ekonomi Dan Ilmu-Ilmu Sosial, 3(2), 110–114.
Gentari, R. E., Syamsudin, & Fatah, A. (2025). Motivasi Kerja dalam Memediasi Pengaruh Konflik Interpersonal dan Beban Kerja terhadap Kinerja Karyawan. Jurnal Akuntansi Manajemen, 4(1), 29–42.
Ghozali, I., & Latan, H. (2021). Partial Least Squares (PLS): Konsep, Teknik dan Aplikasi menggunakan SmartPLS 3.2.9 untuk Penelitian Empiris. Badan Penerbit Universitas Diponegoro.
Gibson, J. L., Ivancevich, J. M., & Donnelly, J. H. (2021). Organizations: Behavior, Structure, Processes (15th ed.). McGraw-Hill Education.
Gondowahjudi, L. E., Ratri, D. R., & Hakim, L. (2018). Pengaruh Komunikasi Organisasi terhadap Kinerja Tenaga Kesehatan yang Dimediasi oleh Motivasi di RSUD Kota Malang. Jurnal Ilmiah Administrasi Publik (JIAP), 4(4), 331–342.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (3rd ed.). Sage Publications.
Hutapea, M. D. R., Purnama, E. D., & Tecoalu, M. (2022). Student Organization Performance in Terms of Work Coordination and Organizational Culture Mediated By Work Motivation. Jurnal Ilmiah MEA, 6(1), 794–802.
Jehn, K. A., & Mannix, E. A. (2001). The Dynamic Nature of Conflict: A Longitudinal Study of Intragroup Conflict and Group Performance. Academy of Management Journal, 44(2), 238–251.
Marhaningsih, L., Yusrina, C. A., & Anisa, N. (2025). The Influence of Organizational Communication on Employee Performance: A Case Study of XYZ Company. Eduvest - Journal of Universal Studies, 5(3), 2788–2806. https://doi.org/10.59188/eduvest.v5i3.1777
McShane, S., & Von Glinow, M. A. (2024). M: Organizational Behavior: 2024 Release ISE (6th ed.). McGraw-Hill Education.
Mu’alimin, Rasida, A., Pribadi, D. A., & Maulana, M. H. (2024). Peran Komunikasi Dalam Peningkatan Kinerja Organisasi. Jurnal Penelitian Pendidikan Indonesia, 1(4), 303–311.
Nawaf, A., & Sikumbang, A. T. (2024). Pola Komunikasi Organisasi Mahasiswa dan Implementasi Kerja di HMJ UIN Sumatra Utara. Indonesian Journal of Humanities and Social Sciences, 5(2), 749–764. https://ejournal.uit-lirboyo.ac.id/index.php/IJHSS
Pace, R. W., & Faules, D. F. (2022). Organizational Communication: Strategies and Skills (8th ed.). McGraw-Hill Education.
Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and Resampling Strategies for Assessing and Comparing Indirect Effects in Multiple Mediator Models. Behavior Research Methods, 40(3), 879–891.
Ramadanty, S., & Martinus, H. (2016). Organizational Communication: Communication and Motivation in The Workplace. Humaniora, 7(1), 77–86. https://doi.org/10.21512/humaniora.v7i1.3490
Riduawn. (2021). Dasar-dasar Statistika untuk Penelitian Sosial. Alfabeta.
Robbins, S. P., & Judge, T. A. (2023). Organizational Behavior (19th ed.). Pearson Education.
Rozaq, A., Hamdani, Y., Putrilhiya, E., Liani, N., & Mu’allimin. (2024). Urgensi Manajemen Konflik dalam Meningkatkan Kinerja Organisasi. Karakter : Jurnal Riset Ilmu Pendidikan Islam, 1(4), 228–235.
Ryazinharwa, H., Safitri, D. N., Pratiwi, T., Andini, S. W., Santoso, B., & Harahap, N. (2024). Pengaruh Pola Komunikasi Organisasi Terhadap Persepsi Mahasiswa Tentang Efektivitas Kinerja Himpunan Mahasiswa Jurusan (HMJ) di Universitas Islam Negeri Sumatera Utara. Jurnal Bisnis Dan Komunikasi Digital, 1(4), 1–8. https://doi.org/10.47134/jbkd.v1i4.2764
Salsabila, Amin, F. H., & Sunusi, S. L. (2025). Organizational Communication in Improving the Work Motivation at Diskominfo Makassar. Celebes Journal of Language Studies, 5(2), 177–198.
Sugiyono. (2021). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta.