The influence of competence, work motivation, and workload on employee performance with job satisfaction as a mediating variable on operation employees at pt. wom finance
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Abstract
This study aims to examine the influence of Competence, Work Motivation, and Workload on Employee Performance with Job Satisfaction as a Mediating Variable on Operational Employees at PT. WOM Finance. This study uses a quantitative approach with 268 customer respondents. Data analysis was carried out using Partial Least Squares Structural Equation Modeling (PLS-SEM) with the help of the SmartPLS 4 application. The results of the study indicate that Work Competence (X1) has a positive and significant influence on Job Satisfaction (Z), Work Competence also has a positive and significant influence on Employee Performance (Y), Work Motivation Variable (X2) has a positive and significant influence on Job Satisfaction (Z). In addition, Work Motivation also has a positive and significant influence on Employee Performance (Y). Furthermore, Workload (X3) has a negative and insignificant influence on Job Satisfaction (Z). Job Satisfaction Variable (Z) has a positive and significant influence on Employee Performance (Y). Work Competence (X1) has an indirect influence on Employee Performance (Y) through Job Satisfaction (Z), Work Motivation (X2) also has an indirect influence on Employee Performance (Y) through Job Satisfaction (Z). Furthermore, Workload (X3) has an indirect influence on Employee Performance (Y).
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How to Cite
Mayangsari, R., & Purnama, E. D. (2026). The influence of competence, work motivation, and workload on employee performance with job satisfaction as a mediating variable on operation employees at pt. wom finance. Enrichment : Journal of Management, 16(3), 94-103. https://doi.org/10.35335/enrichment.v16i3.2517
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Ahmad. (2021). Job Satisfaction as a Moderator between Work Factors and Employee Performance. International Journal of Productivity and Performance Management. Emerald Publishing.
Andriyani, P., Siddiq, D., Hardjowikarto, D., & Elyani, N. D. (2022). Pengaruh kompetensi, motivasi kerja, dan disiplin kerja terhadap kinerja karyawan.
Ardani, N. S., Zulfikar, I., Setyawati, N. F., Siboro, I., & Pratamasari, I. (2024). Analisis Pengaruh Beban Kerja dan Stres Kerja terhadap Kinerja Karyawan pada PT. Pelabuhan Indonesia (Persero) Regional 4 Balikpapan. Identifikasi, 10(1), 57–64. https://doi.org/10.36277/identifikasi.v10i1.321
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Bakker, A. B., & Demerouti, E. (2018). Multiple levels in job demands-resources theory: Implications for employee well-being and performance. Journal of Occupational Health Psychology. American Psychological Association (APA).
Bandhu, D., et al. (2024). Theories of Motivation: A Comprehensive Analysis of Human Behavior Drivers. Acta Psychologica, 244, Article 104177. Elsevier.
Darma, P., & Supriyanto. (2020). Intrinsic motivation and employee performance.
Debby Sagita., & Assa, A. F. (2019). Pengaruh kepuasan kerja dan beban kerja terhadap kinerja karyawan PT. Airmas Perkasa.
Desy Afriliani, et al. (2024). Pengaruh kompetensi dan motivasi kerja terhadap kinerja dengan kepuasan kerja sebagai variabel intervening pada Encar Daihatsu Palembang.
Dessler, G. (2020). Human Resource Management (15th ed.). Pearson Education.
Febry Puspa Rini, I. B. Udayana Putra, & Ni Made Taman Sari. (2024). The influence of discipline, leadership, and motivation on employee performance at PT BPR Jero Anom Tabanan.
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Ghozali, I. (2018). Aplikasi Analisis Multivariate dengan Program IBM SPSS 19 (5th ed.). Semarang: Universitas Diponegoro.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2019). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2nd ed.). SAGE Publications.
Hajiali. (2022). Determination of work motivation, leadership style, employee competence on job satisfaction and employee performance. Golden Ratio of Human Resource Management (GRHRM), 2(1).
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Haryanto, V. (2023). Analisis pengaruh motivasi terhadap kinerja karyawan.
Haryati, L., et al. (2025). Analysis of work ethics and workload on job satisfaction impact on employee performance. International Journal of Management Research and Economics.
JISEM. (2024). A meta-analysis of job satisfaction and job performance relationship. Journal of Industrial & Strategic Employment Management (JISEM).
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Muhammad Nawal Hamid., Mohammad Benny A., & Margi Purnomo. (2024). Pengaruh pelatihan kerja terhadap kinerja karyawan dengan kompetensi karyawan sebagai variabel mediasi pada department produksi salah satu perusahaan tambang di Indonesia.
Muhammad Ali Iqbal., Ahmad Badawi Saluy., & Asep Yusuf Hamdani. (2021). The effect of work motivation and work environment on employee performance mediated by job satisfaction at PT ICI Paints Indonesia.
Safia, et al. (2025). Influence of compensation and work motivation on employee performance with job satisfaction as an intervening variable. Journal of Business Management and Economic Development (JBMED).
Shinta Maulina DS., Rudy C. T., & Adrie Frans Assa. (2023). Pengaruh motivasi dan lingkungan kerja terhadap kinerja dimediasi kepuasan kerja.
Siddiq, A. M. (2022). The effect of competence on job satisfaction and its impact on employee performance. Journal of Management Science (JMAS).
Sugiyono. (2020). Metode Penelitian Bisnis. Bandung: Alfabeta.
Sumilat, R. (2025). The effect of competence on employee performance and job satisfaction in service organizations. Jurnal Ilmu Manajemen Indonesia. Universitas Sam Ratulangi.
Widyatara, A. (2024). Model of the relationship between workload and motivation to employee performance and job satisfaction. Journal La Medihealtico.
Ahmad. (2021). Job Satisfaction as a Moderator between Work Factors and Employee Performance. International Journal of Productivity and Performance Management. Emerald Publishing.
Andriyani, P., Siddiq, D., Hardjowikarto, D., & Elyani, N. D. (2022). Pengaruh kompetensi, motivasi kerja, dan disiplin kerja terhadap kinerja karyawan.
Ardani, N. S., Zulfikar, I., Setyawati, N. F., Siboro, I., & Pratamasari, I. (2024). Analisis Pengaruh Beban Kerja dan Stres Kerja terhadap Kinerja Karyawan pada PT. Pelabuhan Indonesia (Persero) Regional 4 Balikpapan. Identifikasi, 10(1), 57–64. https://doi.org/10.36277/identifikasi.v10i1.321
Armstrong, M. (2018). Armstrong’s Handbook of Performance Management. London: Kogan Page.
Bakker, A. B., & Demerouti, E. (2018). Multiple levels in job demands-resources theory: Implications for employee well-being and performance. Journal of Occupational Health Psychology. American Psychological Association (APA).
Bandhu, D., et al. (2024). Theories of Motivation: A Comprehensive Analysis of Human Behavior Drivers. Acta Psychologica, 244, Article 104177. Elsevier.
Darma, P., & Supriyanto. (2020). Intrinsic motivation and employee performance.
Debby Sagita., & Assa, A. F. (2019). Pengaruh kepuasan kerja dan beban kerja terhadap kinerja karyawan PT. Airmas Perkasa.
Desy Afriliani, et al. (2024). Pengaruh kompetensi dan motivasi kerja terhadap kinerja dengan kepuasan kerja sebagai variabel intervening pada Encar Daihatsu Palembang.
Dessler, G. (2020). Human Resource Management (15th ed.). Pearson Education.
Febry Puspa Rini, I. B. Udayana Putra, & Ni Made Taman Sari. (2024). The influence of discipline, leadership, and motivation on employee performance at PT BPR Jero Anom Tabanan.
Gazi, et al. (2024). Analyzing the impact of employee job satisfaction on their job behavior in the industrial setting: An analysis from the perspective of job performance. Journal of Open Innovation: Technology, Market, and Complexity.
Ghozali, I. (2018). Aplikasi Analisis Multivariate dengan Program IBM SPSS 19 (5th ed.). Semarang: Universitas Diponegoro.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2019). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2nd ed.). SAGE Publications.
Hajiali. (2022). Determination of work motivation, leadership style, employee competence on job satisfaction and employee performance. Golden Ratio of Human Resource Management (GRHRM), 2(1).
Hamid, M. N., et al. (2024). Pengaruh pelatihan kerja terhadap kinerja karyawan dengan kompetensi karyawan sebagai variabel mediasi.
Haryanto, V. (2023). Analisis pengaruh motivasi terhadap kinerja karyawan.
Haryati, L., et al. (2025). Analysis of work ethics and workload on job satisfaction impact on employee performance. International Journal of Management Research and Economics.
JISEM. (2024). A meta-analysis of job satisfaction and job performance relationship. Journal of Industrial & Strategic Employment Management (JISEM).
Kosec, T. (2022). Direct and moderating role of job satisfaction on employee well-being and performance. European Journal of Work and Organizational Psychology.
Kosim, A., et al. (2023). Pengaruh Employee Engagement, Beban Kerja dan Kepuasan Kerja terhadap Kinerja Karyawan. REMIK: Riset dan E-Jurnal Manajemen Informatika Komputer. https://www.jurnal.polgan.ac.id/index.php/remik/article/view/12079
Luthan, L. (2023). Pengaruh Beban Kerja, Stres Kerja, dan Lingkungan Kerja terhadap Kinerja Karyawan PT. Bank 9 Jambi Cabang Kerinci. Al Fiddhoh: Journal of Banking, Insurance, and Finance, 4(2), 119–128. DOI: https://doi.org/10.32939/fdh.v4i2.2899
Muhammad Nawal Hamid., Mohammad Benny A., & Margi Purnomo. (2024). Pengaruh pelatihan kerja terhadap kinerja karyawan dengan kompetensi karyawan sebagai variabel mediasi pada department produksi salah satu perusahaan tambang di Indonesia.
Muhammad Ali Iqbal., Ahmad Badawi Saluy., & Asep Yusuf Hamdani. (2021). The effect of work motivation and work environment on employee performance mediated by job satisfaction at PT ICI Paints Indonesia.
Safia, et al. (2025). Influence of compensation and work motivation on employee performance with job satisfaction as an intervening variable. Journal of Business Management and Economic Development (JBMED).
Shinta Maulina DS., Rudy C. T., & Adrie Frans Assa. (2023). Pengaruh motivasi dan lingkungan kerja terhadap kinerja dimediasi kepuasan kerja.
Siddiq, A. M. (2022). The effect of competence on job satisfaction and its impact on employee performance. Journal of Management Science (JMAS).
Sugiyono. (2020). Metode Penelitian Bisnis. Bandung: Alfabeta.
Sumilat, R. (2025). The effect of competence on employee performance and job satisfaction in service organizations. Jurnal Ilmu Manajemen Indonesia. Universitas Sam Ratulangi.
Widyatara, A. (2024). Model of the relationship between workload and motivation to employee performance and job satisfaction. Journal La Medihealtico.