Store Atmosphere and Service Quality on Cafe Consumer Satisfaction
##plugins.themes.academic_pro.article.sidebar##
Published
Oct 18, 2022
Download
Statistic
Downloads
Download data is not yet available.
##plugins.themes.academic_pro.article.main##
Abstract
A well-prepared abstract enables the reader to identify the basic content of a document quickly and accurately, to determine its relevance to their interests, and thus to decide whether to read the document in its entirety. The Abstract should be informative and completely self-explanatory, provide a clear statement of the problem, the proposed approach or solution, and point out major findings and conclusions. The Abstract should be 100 to 200 words in length. The abstract should be written in the past tense. Standard nomenclature should be used and abbreviations should be avoided. No literature should be cited. The keyword list provides the opportunity to add keywords, used by the indexing and abstracting services, in addition to those already present in the title. Judicious use of keywords may increase the ease with which interested parties can locate our article
##plugins.themes.academic_pro.article.details##
How to Cite
Vina Andita Pratiwi, Eman Sulaiman, Endah Budiastuti, & Adnan Ajie. (2022). Store Atmosphere and Service Quality on Cafe Consumer Satisfaction. Enrichment : Journal of Management, 12(4), 2893-2900. Retrieved from https://enrichment.iocspublisher.org/index.php/enrichment/article/view/740
References
Ageeva, E., & Foroudi, P. (2019). Tourists’ destination image through regional tourism: From supply and demand sides perspectives. Journal of Business Research, 101, 334–348.
Albar, F. B., Wisudianto, A., Mubiena, G. F., & Mansur, A. (2014). Desain Strategi Pengembangan UKM dengan Kombinasi Metode Benchmarking dan Blue Ocean Strategy.
Ardianti, P. N. H., Suwandewi, P. A. M., & Danini, D. A. R. (2020). Bisnis kuliner online, solusi usaha di tengah pandemi covid-19. Prosiding Webinar Nasional Universitas Mahasaraswati 2020.
Cox, J., & Dale, B. G. (2002). Key quality factors in Web site design and use: an examination. International Journal of Quality & Reliability Management, 19(7), 862–888.
Cruz, K. L. Q., & Barsaga, A. S. (2020). EXPLORING STUDENTS’USE OF INFORMAL LEARNING SPACES IN AN ACADEMIC LIBRARY. PAARL, 55.
Dahmiri, D., & Bhayangkari, S. K. W. (2020). Pengaruh Store Atmosphere, Etika Bisnis dan Kualitas Produk Terhadap Kepuasan Konsumen. Eksis: Jurnal Ilmiah Ekonomi Dan Bisnis, 11(1), 1–5.
Dhisasmito, P. P., & Kumar, S. (2020). Understanding customer loyalty in the coffee shop industry (A survey in Jakarta, Indonesia). British Food Journal.
Eroglu, S. A., Machleit, K. A., & Davis, L. M. (2003). Empirical testing of a model of online store atmospherics and shopper responses. Psychology & Marketing, 20(2), 139–150.
Ghozali, I. (2015). Aplikasi Analisis Multivariate dengan Program IBM SPSS 23. Badan Penerbit Universitas Diponegoro.
Hasfar, M., Militina, T., & Achmad, G. N. (2020). Effect of customer value and customer experience on customer satisfaction and loyalty PT meratus samarinda. International Journal of Economics, Business and Accounting Research (IJEBAR), 4(01).
Herlyana, E. (2014). Fenomena coffee shop sebagai gejala gaya hidup baru kaum muda. THAQAFIYYAT: Jurnal Bahasa, Peradaban Dan Informasi Islam, 13(1), 187–204.
Ichsan, R. N., & Karim, A. (2021). Kualitas Pelayanan Terhadap Kepuasan Nasabah Pt. Jasa Raharja Medan. Jurnal Penelitian Pendidikan Sosial Humaniora, 6(1), 54–57.
Irfani, M. (2020). PENGARUH KUALITAS LAYANAN DAN SUASANA TOKO TERHADAP KEPUASAN KONSUMEN SUSUCOK CAFE AND MILKBAR. Universitas Mercu Buana Yogyakarta.
Islam, T., Islam, R., Pitafi, A. H., Xiaobei, L., Rehmani, M., Irfan, M., & Mubarak, M. S. (2021). The impact of corporate social responsibility on customer loyalty: The mediating role of corporate reputation, customer satisfaction, and trust. Sustainable Production and Consumption, 25, 123–135.
Liu, R. R., & McClure, P. (2001). Recognizing cross‐cultural differences in consumer complaint behavior and intentions: an empirical examination. Journal of Consumer Marketing.
Maeriyana, M., Soesilowati, E., & Rozi, F. (2019). The Influence of Service Quality on Loyality with Satisfaction, Trust and Corpaorate Image as Intervening Variables in Rukun Tani Village Cooperative Unit in Pageruyung District Kendal Regency. Journal of Economic Education, 8(1), 30–38.
Martiana, R., & Apriani, S. (2019). PENGARUH KUALITAS PRODUK DAN KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA CAFE DEUMDEE RANGKASBITUNG. The Asia Pacific Journal Of Management Studies, 6(2).
Negara, A. A. B. J., & Kusumadewi, N. M. W. (2018). Pengaruh Atmosfer Ritel Dan Promosi Terhadap Impulse Buying Yang Dimediasi Emosi Positif. Udayana University.
Nobar, H. B. K., & Rostamzadeh, R. (2018). The impact of customer satisfaction, customer experience and customer loyalty on brand power: empirical evidence from hotel industry. Journal of Business Economics and Management, 19(2), 417–430.
Nurjaya, N., Erlangga, H., Iskandar, A. S., Sunarsi, D., & Haryadi, R. N. (2022). Pengaruh Promosi dan Store Atmosphere Terhadap Kepuasan Konsumen pada Pigeonhole Coffee di Bintaro Tangerang Selatan. Jurnal Tadbir Peradaban, 2(2), 147–153.
RAHMAT, R. (2022). PENGARUH BAURAN PEMASARAN TERHADAP KEPUTUSAN KONSUMEN DALAM MEMILIH CAFÉ DI KOTA PALOPO. UNIVERSITAS MUHAMMADIYAH PALOPO.
Sakti, R. F. J., Widiyanto, P., & Susanto, P. C. (2021). Service quality and customer satisfaction increasing loyalty of passengers Ro-Ro Ferry Bakauheni. Journal of Economics, Management, Entrepreneurship, and Business (JEMEB), 1(1), 79–92.
Sambara, J., Tawas, H. N., & Samadi, R. L. (2021). Analisis Pengaruh Kualitas Produk, Kualitas Pelayanan Dan Store Atmosphere Terhadap Kepuasan Konsumen Pada Cafe 3. Am Koffie Spot Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 9(4), 126–135.
Utama, R. A. (2021). PENGARUH IMPLEMENTASI NILAI-NILAI ETIKA ISLAM DALAM PELAYANAN TERHADAP KEPUASAN PENGUNJUNG HOTEL SRIKANDI KOTA TASIKMALAYA. Universitas Siliwangi.
Wardah, R. M. (2019). Tren Kafe Sebagai Penanda Identitas Kelas Sosial (Studi Fenomenologi Masyarakat di Kota Makassar). Universitas Islam Negeri Alauddin Makassar.
Wilkins, S., Butt, M. M., Shams, F., & Pérez, A. (2019). The acceptance of halal food in non-Muslim countries: Effects of religious identity, national identification, consumer ethnocentrism and consumer cosmopolitanism. Journal of Islamic Marketing.
Albar, F. B., Wisudianto, A., Mubiena, G. F., & Mansur, A. (2014). Desain Strategi Pengembangan UKM dengan Kombinasi Metode Benchmarking dan Blue Ocean Strategy.
Ardianti, P. N. H., Suwandewi, P. A. M., & Danini, D. A. R. (2020). Bisnis kuliner online, solusi usaha di tengah pandemi covid-19. Prosiding Webinar Nasional Universitas Mahasaraswati 2020.
Cox, J., & Dale, B. G. (2002). Key quality factors in Web site design and use: an examination. International Journal of Quality & Reliability Management, 19(7), 862–888.
Cruz, K. L. Q., & Barsaga, A. S. (2020). EXPLORING STUDENTS’USE OF INFORMAL LEARNING SPACES IN AN ACADEMIC LIBRARY. PAARL, 55.
Dahmiri, D., & Bhayangkari, S. K. W. (2020). Pengaruh Store Atmosphere, Etika Bisnis dan Kualitas Produk Terhadap Kepuasan Konsumen. Eksis: Jurnal Ilmiah Ekonomi Dan Bisnis, 11(1), 1–5.
Dhisasmito, P. P., & Kumar, S. (2020). Understanding customer loyalty in the coffee shop industry (A survey in Jakarta, Indonesia). British Food Journal.
Eroglu, S. A., Machleit, K. A., & Davis, L. M. (2003). Empirical testing of a model of online store atmospherics and shopper responses. Psychology & Marketing, 20(2), 139–150.
Ghozali, I. (2015). Aplikasi Analisis Multivariate dengan Program IBM SPSS 23. Badan Penerbit Universitas Diponegoro.
Hasfar, M., Militina, T., & Achmad, G. N. (2020). Effect of customer value and customer experience on customer satisfaction and loyalty PT meratus samarinda. International Journal of Economics, Business and Accounting Research (IJEBAR), 4(01).
Herlyana, E. (2014). Fenomena coffee shop sebagai gejala gaya hidup baru kaum muda. THAQAFIYYAT: Jurnal Bahasa, Peradaban Dan Informasi Islam, 13(1), 187–204.
Ichsan, R. N., & Karim, A. (2021). Kualitas Pelayanan Terhadap Kepuasan Nasabah Pt. Jasa Raharja Medan. Jurnal Penelitian Pendidikan Sosial Humaniora, 6(1), 54–57.
Irfani, M. (2020). PENGARUH KUALITAS LAYANAN DAN SUASANA TOKO TERHADAP KEPUASAN KONSUMEN SUSUCOK CAFE AND MILKBAR. Universitas Mercu Buana Yogyakarta.
Islam, T., Islam, R., Pitafi, A. H., Xiaobei, L., Rehmani, M., Irfan, M., & Mubarak, M. S. (2021). The impact of corporate social responsibility on customer loyalty: The mediating role of corporate reputation, customer satisfaction, and trust. Sustainable Production and Consumption, 25, 123–135.
Liu, R. R., & McClure, P. (2001). Recognizing cross‐cultural differences in consumer complaint behavior and intentions: an empirical examination. Journal of Consumer Marketing.
Maeriyana, M., Soesilowati, E., & Rozi, F. (2019). The Influence of Service Quality on Loyality with Satisfaction, Trust and Corpaorate Image as Intervening Variables in Rukun Tani Village Cooperative Unit in Pageruyung District Kendal Regency. Journal of Economic Education, 8(1), 30–38.
Martiana, R., & Apriani, S. (2019). PENGARUH KUALITAS PRODUK DAN KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA CAFE DEUMDEE RANGKASBITUNG. The Asia Pacific Journal Of Management Studies, 6(2).
Negara, A. A. B. J., & Kusumadewi, N. M. W. (2018). Pengaruh Atmosfer Ritel Dan Promosi Terhadap Impulse Buying Yang Dimediasi Emosi Positif. Udayana University.
Nobar, H. B. K., & Rostamzadeh, R. (2018). The impact of customer satisfaction, customer experience and customer loyalty on brand power: empirical evidence from hotel industry. Journal of Business Economics and Management, 19(2), 417–430.
Nurjaya, N., Erlangga, H., Iskandar, A. S., Sunarsi, D., & Haryadi, R. N. (2022). Pengaruh Promosi dan Store Atmosphere Terhadap Kepuasan Konsumen pada Pigeonhole Coffee di Bintaro Tangerang Selatan. Jurnal Tadbir Peradaban, 2(2), 147–153.
RAHMAT, R. (2022). PENGARUH BAURAN PEMASARAN TERHADAP KEPUTUSAN KONSUMEN DALAM MEMILIH CAFÉ DI KOTA PALOPO. UNIVERSITAS MUHAMMADIYAH PALOPO.
Sakti, R. F. J., Widiyanto, P., & Susanto, P. C. (2021). Service quality and customer satisfaction increasing loyalty of passengers Ro-Ro Ferry Bakauheni. Journal of Economics, Management, Entrepreneurship, and Business (JEMEB), 1(1), 79–92.
Sambara, J., Tawas, H. N., & Samadi, R. L. (2021). Analisis Pengaruh Kualitas Produk, Kualitas Pelayanan Dan Store Atmosphere Terhadap Kepuasan Konsumen Pada Cafe 3. Am Koffie Spot Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 9(4), 126–135.
Utama, R. A. (2021). PENGARUH IMPLEMENTASI NILAI-NILAI ETIKA ISLAM DALAM PELAYANAN TERHADAP KEPUASAN PENGUNJUNG HOTEL SRIKANDI KOTA TASIKMALAYA. Universitas Siliwangi.
Wardah, R. M. (2019). Tren Kafe Sebagai Penanda Identitas Kelas Sosial (Studi Fenomenologi Masyarakat di Kota Makassar). Universitas Islam Negeri Alauddin Makassar.
Wilkins, S., Butt, M. M., Shams, F., & Pérez, A. (2019). The acceptance of halal food in non-Muslim countries: Effects of religious identity, national identification, consumer ethnocentrism and consumer cosmopolitanism. Journal of Islamic Marketing.