HR Development, Work Engagement and Organizational Commitment to Analyst and Assistant Performance Sales of PT. Bank Negara Indonesia (Persero)
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Oct 30, 2022
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Abstract
This study has a purpose, namely to examine the effect of human resources development, work engagement and organizational commitment on the performance of Analysts and Sales Assistants of PT. Bank Negara Indonesia (Persero), Tbk Areas of West Sumatra, Riau and Riau Islands. The data analysis method used in this research is using the SEM (Structural Equation Modeling) method. The research data processing was carried out using the SmartPLS 4 application. The results showed that: 1) Human resources development has a positive and significant effect on performance of analysts and sales assistants of PT. Bank Negara Indonesia (Persero), Tbk Area of West Sumatra, Riau and Kepri, 2) Work engagement has a positive and significant effect on the performance of analysts and sales assistants of PT. Bank Negara Indonesia (Persero), Tbk Area of West Sumatra, Riau and Riau Islands, 3) Organizational commitment has a positive and significant effect on the performance of analysts and sales assistants of PT. Bank Negara Indonesia (Persero), Tbk Areas of West Sumatra, Riau and Riau Islands.
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How to Cite
Syafril, E. S. (2022). HR Development, Work Engagement and Organizational Commitment to Analyst and Assistant Performance Sales of PT. Bank Negara Indonesia (Persero). Enrichment : Journal of Management, 12(4), 3299-3306. https://doi.org/10.35335/enrichment.v12i4.805
References
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Amjed, Q., Lecturer, Ali, M., Ali, M., & Munir, M. (2021). Effect of Work Engagement on Employee Performance : Investigating Ther Moderating Role Of Polychronocity. International Journal of Disaster Recovery and Business Continuity, 12(1), 310–320. https://doi.org/10.2991/aebmr.k.211124.095.
Aprilioni, J. R. (2017). Studi Deskriptif Pengembangan Sumber Daya Manusia Pada Premier Inn Hotel Surabaya. Agora, 5(2), 1–7.
Asril, M., & Jamal, K. and. (2019). The Effects Of Human Resource Development, Work Culture, Work Environment on Employee Performance Mediated By Work Commitments: A Study on The City Of Baubau Government, South East Sulawesi, Indonesia. Journal of Chemical Information and Modeling, 53(9), 1689–1699.
Athar, H. S. (2020). Kepuasan Kerja Terhadap Kinerja Pegawai Pada Dinas Sosial Kabupaten Lombok Timur. Jurnal Riset Manajemen Dan Bisnis, 5(2), 29–40.
Breevaart, K., Bakker, A. B., Demerouti, E., & Van Den Heuvel, M. (2015). Leader-Member Exchange, Work Engagement, and Job Performance. Journal of Managerial Psychology, 30(7), 754–770. https://doi.org/10.1108/JMP-03-2013-0088.
Cahyani, R. A., Sundari, O., & Dongoran, J. (2020). Pengaruh Komitmen Organisasi Dan Kepuasan Kerja Terhadap Kinerja Karyawan (Studi Pada Perusahaan Daerah Air Minum (PDAM) Kota Salatiga. Jurnal Ekonomika Dan Bisnis, 3(1), 1–10. http://www.ejournal.pelitaindonesia.ac.id/ojs32/index.php/PROCURATIO/article/view/595.
Haryanto, A. T., Santosa, Ja., & Triono, B. S. (2020). Implementasi Motivasi, Pengembangan Sumber Daya Manusia, Komitmen, Kepuasan dan Kinerja. Jurnal Ecobisma, 7(2), 26–39.
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Hendrik, G. E., Fanggidae, R. E., & Timuneno, T. (2021). Effect of Work Engagement on Employee Performance. Advances in Economics, Business and Management Research, 197, 660–665.
Jung, Basalamah, S., & Saleh, A. (2020). Pengaruh Kepemimpinan dan Kedisiplinan Terhadap Kinerja Pegawai Dengan Komitmen Organisasi Sebagai Variabel Intervening Pada Kanwil Direktorat Jenderal Perbendaharaan Provinsi Sulawesi Selatan. Journal Of Management, 3(1).
Krishnanathan, P. (2018). Organizational Commitment and Employee Performance With Special Reference to Administrative Officers at the University of Jaffna, Sri Lanka. Research Journal of Education, 4(6), 82–86.
Lukito, H., & Utama, M. K. (2019). Pengaruh Absenteeism dan Job Attitude Terhadap Kinerja Karyawan Pada Perusahaan Leasing Di Kota Padang. Bisma, 13(3), 139–147. https://doi.org/10.19184/bisma.v13i3.8879.
Nas, A. R., Irwandy, & Suriah. (2020). The Effects Of Work Engagement and Job Satisfaction On Performance Of Nurses In Syekh Yusuf Regional Hospital Of Gowa Regency. European Journal of Molecular & Clinical Medicine, 07(08), 4407–4418.
Novela, D. K., & Nugraheni, R. (2020). Analisis Pengaruh Work Engagement dan Kepemimpinan Terhadap Kinerja Karyawan Melalui Komitmen Organisasional Sebagai Variabel Intervening (Studi Pada Kantor Pusat PDAM Tirta Moedal Kota Semarang). Diponegoro Journal of Management, 9(2), 1–13. http://ejournal-s1.undip.ac.id/index.php/dbr.
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Nurzaman, A. E. (2020). The Influence of Organizational Culture and Organizational Commitment on Employee Performance at the Ministry of Manpower of the Republic of Indonesia. Budapest International Research and Critics Institute (BIRCI-Journal) : Humanities and Social Sciences, 3(1), 296–302. https://doi.org/10.33258/birci.v3i1.761.
Otoo, F. N. K., & Mishra, M. (2018). Measuring the Impact of Human Resource Development (HRD) Practices on Employee Performance in Small and Medium Scale Enterprises. European Journal of Training and Development, 42(7–8), 517–534. https://doi.org/10.1108/EJTD-07-2017-0061.
Qodariah, Akbar, M., & Mauluddin, M. (2019). Effect of Work Engagement, Job Satisfaction, and Organizational Commitment to Employee Performance. International Journal of Recent Technology and Engineering, 8(2S4), 815–822. https://doi.org/10.35940/ijrte.B1164.0782S419.
Rembet, G. A., & Firdiansjah, A. (2020). The Effect of Organizational Commitment and Employee Engagement towards Employee Performance through Organization Citizenship Behaviors. International Journal of Advances in Scientific Research and Engineering (Ijasre), 6(9), 7–13. https://doi.org/10.31695/IJASRE.2020.33869.
Rumawas, W. (2015). The Impacts of Human Resource Development , Organizational Commitment , and Compensation on Employee Performance ( A study conducted at Sulut Bank in North Sulawesi ). International Journal of Humanities and Social Science Invention, 4(8), 24–30.
Samsuddin, H. (2018). Kinerja Karyawan : Tujuan dari Dimensi Gaya Kepemimpinan, Budaya Organisasi, dan Komitmen Organisasi. Indomedia Pustaka.
Saputra, R., & Yuliastanty, S. (2020). Pengaruh Pelatihan Kerja dan Motivasi Kerja Terhadap Kinerja Karyawan PT. Nestle Padang Dengan Kompensasi Yang Diberikan Perusahaan Sebagai Variabel Intervening. Jurnal Matua, 2(4), 211–234.
Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The Measurement of Work Engagement With A Short Questionnaire: A Cross-National Study. Educational & Psychological Measurement, 66(701–716).
Sedarmayanti. (2017). Perencanaan dan Pengembangan SDM untuk Meningkatkan. Kompetensi, Kinerja dan Produktivitas Kerja. Rafika Aditama.
Stirpe, L., Profili, S., & Sammarra, A. (2022). Satisfaction with HR Practices and Employee Performance: A Moderated Mediation Model of Engagement and Health. European Management Journal, 40(2), 295–305. https://doi.org/10.1016/j.emj.2021.06.003
Tho’in, M., & Muliasari, D. (2020). Analysis of Work Satisfaction, Organizational Commitments, and Work Engagement Efffect Toward Employee Performance in Sharia Banks. International Journal of Economics, Business and Accounting Research (IJEBAR), 4(02), 222–228. https://doi.org/10.29040/ijebar.v4i02.1101
Yusuf, R. M., & Syarif, D. (2018). Komitmen Organisasi. CV. Nas Media Pustaka.
Zaeni, N., Bahasoan, S., & Haeranah, H. (2021). Skills and Human Resources Development in Improving Employee Performance. Jurnal Manajemen Bisnis, 8(1), 74–83. https://doi.org/10.33096/jmb.v8i1.669
Alqudah, I. H. A., Carballo-Penela, A., & Ruzo-Sanmartín, E. (2022). High-Performance Human Resource Management Practices and Readiness for Change: An Integrative Model Including Affective Commitment, Employees’ Performance, and The Moderating Role of Hierarchy Culture. European Research on Management and Business Economics, 28(1), 100177. https://doi.org/10.1016/j.iedeen.2021.100177.
Amjed, Q., Lecturer, Ali, M., Ali, M., & Munir, M. (2021). Effect of Work Engagement on Employee Performance : Investigating Ther Moderating Role Of Polychronocity. International Journal of Disaster Recovery and Business Continuity, 12(1), 310–320. https://doi.org/10.2991/aebmr.k.211124.095.
Aprilioni, J. R. (2017). Studi Deskriptif Pengembangan Sumber Daya Manusia Pada Premier Inn Hotel Surabaya. Agora, 5(2), 1–7.
Asril, M., & Jamal, K. and. (2019). The Effects Of Human Resource Development, Work Culture, Work Environment on Employee Performance Mediated By Work Commitments: A Study on The City Of Baubau Government, South East Sulawesi, Indonesia. Journal of Chemical Information and Modeling, 53(9), 1689–1699.
Athar, H. S. (2020). Kepuasan Kerja Terhadap Kinerja Pegawai Pada Dinas Sosial Kabupaten Lombok Timur. Jurnal Riset Manajemen Dan Bisnis, 5(2), 29–40.
Breevaart, K., Bakker, A. B., Demerouti, E., & Van Den Heuvel, M. (2015). Leader-Member Exchange, Work Engagement, and Job Performance. Journal of Managerial Psychology, 30(7), 754–770. https://doi.org/10.1108/JMP-03-2013-0088.
Cahyani, R. A., Sundari, O., & Dongoran, J. (2020). Pengaruh Komitmen Organisasi Dan Kepuasan Kerja Terhadap Kinerja Karyawan (Studi Pada Perusahaan Daerah Air Minum (PDAM) Kota Salatiga. Jurnal Ekonomika Dan Bisnis, 3(1), 1–10. http://www.ejournal.pelitaindonesia.ac.id/ojs32/index.php/PROCURATIO/article/view/595.
Haryanto, A. T., Santosa, Ja., & Triono, B. S. (2020). Implementasi Motivasi, Pengembangan Sumber Daya Manusia, Komitmen, Kepuasan dan Kinerja. Jurnal Ecobisma, 7(2), 26–39.
Hendri, M. I. (2019). The Mediation Effect of Job Satisfaction and Organizational Commitment on The Organizational Learning Effect of The Employee Performance. International Journal of Productivity and Performance Management, 68(7), 27.
Hendrik, G. E., Fanggidae, R. E., & Timuneno, T. (2021). Effect of Work Engagement on Employee Performance. Advances in Economics, Business and Management Research, 197, 660–665.
Jung, Basalamah, S., & Saleh, A. (2020). Pengaruh Kepemimpinan dan Kedisiplinan Terhadap Kinerja Pegawai Dengan Komitmen Organisasi Sebagai Variabel Intervening Pada Kanwil Direktorat Jenderal Perbendaharaan Provinsi Sulawesi Selatan. Journal Of Management, 3(1).
Krishnanathan, P. (2018). Organizational Commitment and Employee Performance With Special Reference to Administrative Officers at the University of Jaffna, Sri Lanka. Research Journal of Education, 4(6), 82–86.
Lukito, H., & Utama, M. K. (2019). Pengaruh Absenteeism dan Job Attitude Terhadap Kinerja Karyawan Pada Perusahaan Leasing Di Kota Padang. Bisma, 13(3), 139–147. https://doi.org/10.19184/bisma.v13i3.8879.
Nas, A. R., Irwandy, & Suriah. (2020). The Effects Of Work Engagement and Job Satisfaction On Performance Of Nurses In Syekh Yusuf Regional Hospital Of Gowa Regency. European Journal of Molecular & Clinical Medicine, 07(08), 4407–4418.
Novela, D. K., & Nugraheni, R. (2020). Analisis Pengaruh Work Engagement dan Kepemimpinan Terhadap Kinerja Karyawan Melalui Komitmen Organisasional Sebagai Variabel Intervening (Studi Pada Kantor Pusat PDAM Tirta Moedal Kota Semarang). Diponegoro Journal of Management, 9(2), 1–13. http://ejournal-s1.undip.ac.id/index.php/dbr.
Novitasari, Y., & Rivai, H. A. (2020). Pengaruh Budaya Organisasi, Komitmen Organisasional dan Motivasi Kerja terhadap Kinerja Karyawan pada PT. XXX. Jurnal Mirai Managemnt, 5(2), 332–353. https://journal.stieamkop.ac.id/index.php/mirai.
Nurzaman, A. E. (2020). The Influence of Organizational Culture and Organizational Commitment on Employee Performance at the Ministry of Manpower of the Republic of Indonesia. Budapest International Research and Critics Institute (BIRCI-Journal) : Humanities and Social Sciences, 3(1), 296–302. https://doi.org/10.33258/birci.v3i1.761.
Otoo, F. N. K., & Mishra, M. (2018). Measuring the Impact of Human Resource Development (HRD) Practices on Employee Performance in Small and Medium Scale Enterprises. European Journal of Training and Development, 42(7–8), 517–534. https://doi.org/10.1108/EJTD-07-2017-0061.
Qodariah, Akbar, M., & Mauluddin, M. (2019). Effect of Work Engagement, Job Satisfaction, and Organizational Commitment to Employee Performance. International Journal of Recent Technology and Engineering, 8(2S4), 815–822. https://doi.org/10.35940/ijrte.B1164.0782S419.
Rembet, G. A., & Firdiansjah, A. (2020). The Effect of Organizational Commitment and Employee Engagement towards Employee Performance through Organization Citizenship Behaviors. International Journal of Advances in Scientific Research and Engineering (Ijasre), 6(9), 7–13. https://doi.org/10.31695/IJASRE.2020.33869.
Rumawas, W. (2015). The Impacts of Human Resource Development , Organizational Commitment , and Compensation on Employee Performance ( A study conducted at Sulut Bank in North Sulawesi ). International Journal of Humanities and Social Science Invention, 4(8), 24–30.
Samsuddin, H. (2018). Kinerja Karyawan : Tujuan dari Dimensi Gaya Kepemimpinan, Budaya Organisasi, dan Komitmen Organisasi. Indomedia Pustaka.
Saputra, R., & Yuliastanty, S. (2020). Pengaruh Pelatihan Kerja dan Motivasi Kerja Terhadap Kinerja Karyawan PT. Nestle Padang Dengan Kompensasi Yang Diberikan Perusahaan Sebagai Variabel Intervening. Jurnal Matua, 2(4), 211–234.
Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The Measurement of Work Engagement With A Short Questionnaire: A Cross-National Study. Educational & Psychological Measurement, 66(701–716).
Sedarmayanti. (2017). Perencanaan dan Pengembangan SDM untuk Meningkatkan. Kompetensi, Kinerja dan Produktivitas Kerja. Rafika Aditama.
Stirpe, L., Profili, S., & Sammarra, A. (2022). Satisfaction with HR Practices and Employee Performance: A Moderated Mediation Model of Engagement and Health. European Management Journal, 40(2), 295–305. https://doi.org/10.1016/j.emj.2021.06.003
Tho’in, M., & Muliasari, D. (2020). Analysis of Work Satisfaction, Organizational Commitments, and Work Engagement Efffect Toward Employee Performance in Sharia Banks. International Journal of Economics, Business and Accounting Research (IJEBAR), 4(02), 222–228. https://doi.org/10.29040/ijebar.v4i02.1101
Yusuf, R. M., & Syarif, D. (2018). Komitmen Organisasi. CV. Nas Media Pustaka.
Zaeni, N., Bahasoan, S., & Haeranah, H. (2021). Skills and Human Resources Development in Improving Employee Performance. Jurnal Manajemen Bisnis, 8(1), 74–83. https://doi.org/10.33096/jmb.v8i1.669