The Effect of Service Quality and Tax Knowledge on the Satisfaction of Taxpayers of Personal Persons (Case Study at Kpp Pratama Medan Timur)
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Oct 31, 2022
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Abstract
The purpose of this study was to determine how the effect of service quality and tax knowledge on individual taxpayer satisfaction at KPP Pratama Medan Timur. The research method that will be used is descriptive quantitative, while the data collection method used is a questionnaire which will then be measured with a Likert scale. The data analysis technique used is multiple linear regression analysis. The results of this study indicate that partially or simultaneously the variables of service quality and tax knowledge have a significant influence on individual taxpayer satisfaction at KPP Pratama Medan Timur.
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How to Cite
Fitri Handayani, & Candy Lie. (2022). The Effect of Service Quality and Tax Knowledge on the Satisfaction of Taxpayers of Personal Persons (Case Study at Kpp Pratama Medan Timur). Enrichment : Journal of Management, 12(4), 3375-3383. https://doi.org/10.35335/enrichment.v12i4.864
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Afifah and Susanti. 2019. The Influence of Service Quality, Tax E-system and Tax Socialization on Taxpayer Satisfaction.
Herlina, Vivi. 2019. Practical Guide to Processing Questionnaire Data Using SPSS. Jakarta: Elex Media Komputindo.
Jatmiko. 2019. Easy Ways to Understand Research Methodology. Yogyakarta: Depublish Publisher.
Jaya, I. M. L. M. 2020. Health Data Processing With SPSS. Thema Publishing Publisher, Yogyakarta.
Jaya, et al. 2017. Analysis of the Effect of Knowledge and Service Quality, Accessibility of Information, Awareness and Attitude of Taxpayers and the Impact on Satisfaction and Compliance of Land and Building Taxpayers in Batam City, Riau Islands Province.
Marzuki, Agustina, et al. 2020. Statistics Practicum. Malang: Media Press Expert.
Nurdin, Ismail and Sri Hartati. (2019). Social Research Methodology. Surabaya: Scholar's Friends Media.
Priyatno, Dwi. 2018. SPSS Easy Guide to Data Processing for Students & the General. Yogyakarta: Andi Offset.
Qamar, Nurul and F. S. Rezah. 2020. Research Methods for Doctrinal and Non Doctrinal Law. Makssar: Social Politic Genius.
Raharjo, Tri Veda and H. S. Rinawati. 2019. Strengthening Marketing Strategy and MSME Competitiveness Based on Tourism Village Partnerships. Surabaya: Jakad Publishing.
Supriadi, Faith. 2020. Accounting Research Methods. Yogyakarta: Depublish Publisher.
Yusuf, Muhammad and Lukman Daris. 2018. Analysis of Research Data Theory & Applications in the Field of Fisheries. Bogor: IPB Press.