Specialist doctor's professionalism on doctor's performance with job satisfaction as an intervening variable
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Abstract
This research was conducted to determine the influence of professionalism of specialist doctors on doctor performance with job satisfaction as an intervening variable. This research was conducted at XYZ Palembang Hospital involving 36 specialist doctors. Data collection was carried out by distributing a questionnaire containing 59 questions with a Likert Scale of 1–5 based on the purposive sampling method. Data were analyzed using the PLS-based SEM method. The results of this research state that time management has a positive and significant effect on job satisfaction, job satisfaction has a negative effect and can mediate the effect of time management and training on the performance of specialist doctors. Motivation and training have a positive and insignificant effect on job satisfaction. Time management and motivation have a positive and insignificant effect on the performance of specialist doctors. Training and job satisfaction have a negative and insignificant effect on the performance of specialist doctors. Job satisfaction has a negative effect and is unable to mediate the influence of motivation on the performance of specialist doctors at xyz hospital in Palembang City
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How to Cite
Wilantara, S. S. P., & Wanasida, A. S. (2024). Specialist doctor’s professionalism on doctor’s performance with job satisfaction as an intervening variable. Enrichment : Journal of Management, 14(3), 506-519. https://doi.org/10.35335/enrichment.v14i3.1902
References
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Hayek, S., Derhy, S., Smith, M. L., Towne, S. D., & Zelber-Sagi, S. (2020). Patient satisfaction with primary care physician performance in a multicultural population. Israel Journal of Health Policy Research, 9(13), 1–9. https://doi.org/10.1186/s13584-020-00372-7
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Kanter, M. H., Nguyen, M., Klau, M. H., Spiegel, N. H., & Ambrosini, V. L. (2017). What does professionalism mean to the physician? The Permanente journal, 17(3), 87–90. https://doi.org/10.7812/TPP/12-120
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Nabawi, R. (2019). Pengaruh Lingkungan Kerja, Kepuasan Kerja dan Beban Kerja Terhadap Kinerja Pegawai. Maneggio: Jurnal Ilmiah Magister Manajemen, 2(2), 170–183. https://doi.org/10.30596/maneggio.v2i2.3667
Nmadu, T., Idris, A., Idonije Aidelokhai, D., & Adamu, I. (2021). The effects of training on employee performance in an organization. Zamfara Journal of Politics and Development, 2(2), 1–9.
Pragiwani, M., Lestari, E., & Alexandri, M. B. (2020). Pengaruh Motivasi, Kompetensi, Disiplin Dan Kompensasi Terhadap Kinerja Karyawan (Studi Kasus Pada Karyawan PT. Tektonindo Henida Jaya Group). Jurnal Manajemen dan Bisnis, 3(3), 1–9. https://doi.org/10.34006/jmb.v7i4.2
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Ratag. (2016). Pengaruh pelatihan, fasilitas kerja dan kompensasi terhadap kepuasan kerja karyawan pada PT United Tractors cabang Manado. Jurnal Berkala Ilmiah Efisiensi, 16(3).
Rivaldo, Y., & Ratnasari, S. L. (2020). Pengaruh Kepemimpinan Dan Motivasi Terhadap Kepuasan Kerja Serta Dampaknya Terhadap Kinerja Karyawan. Jurnal Dimensi, 9(3), 505–515. https://doi.org/10.33373/dms.v9i3.2727
Riyanto, S., Endri, E., & Herlisha, N. (2021). Effect of work motivation and job satisfaction on employee performance: Mediating role of employee engagement. Problems and Perspectives in Management, 19(3), 162–174. https://doi.org/10.21511/ppm.19(3).2021.14
Robbin, & Judge. (2019). Organizational Behavior,, Pearson Education. Inc Upper Saddle River.
Robbin, S., & Coulter, M. (2014). Management. Twelfth Edition. Pearson Education Limitied.
Robins, S., & Coulter, M. (2017). Management. In Prentice Hall. https://doi.org/10.1002/1521-3773(20010316)40:6<9823::AID-ANIE9823>3.3.CO;2-C
Sekaran, U., & Bougie, R. (2020). Research Method for Business Textbook: A Skill Building Approach. John Wiley & Sons Ltd.
Sumardjo, M., Amar, M., & Siswantini, T. (2021). Pengaruh Kompensasi, Pelatihan,dan Motivasi Kerja Terhadap Kepuasan Kerja Driver Grab. Journal of Business management, economic, and accounting national seminar, 2(1), 834–847.
Sutrisno, E. (2019). Manajemen Sumber Daya Manusia, Kencana Prenada. Media Group.
Wicaksono S, H. (2019). Pengaruh Kompetensi, Pelatihan, Dan Disiplin Kerja Terhadap Kinerja Karyawan dI PT Kharisma Gunamakmur. Agora, 7(2).
Widodo. (2018). Manajemen Pengembangan Sumber Daya Manusia. Pustaka Pelajar.
Yener, S., Arslan, A., & Kilinç, S. (2021). The moderating roles of technological self-efficacy and time management in the technostress and employee performance relationship through burnout. Information Technology & People, 34(7), 1890–1919. https://doi.org/10.1108/ITP-09-2019-0462
Yimam, M. H. (2022). Impact of training on employees performance: A case study of Bahir Dar university, Ethiopia. Cogent Education, 9(1). https://doi.org/10.1080/2331186X.2022.2107301
Atawirudi, R.-, Firdaus, M. A., & Rachmatullaily, R. . (2020). Pengaruh Pelatihan dan Budaya Kerja Terhadap Kinerja Karyawan. Al Tijarah, 6(3), 60. https://doi.org/10.21111/tijarah.v6i3.5607
Awan, S. H., Habib, N., Shoaib Akhtar, C., & Naveed, S. (2020). Effectiveness of Performance Management System for Employee Performance Through Engagement. SAGE Open, 10(4). https://doi.org/10.1177/2158244020969383
Conteh, S. B., & Yuan, Y. (2022). The impact of high performance work system on employee service performance: the role of organizational support and organizational identification. International Journal of Productivity and Performance Management, 71(7), 2841–2864. https://doi.org/10.1108/IJPPM-08-2020-0439
Dwi Yasa, I. K. (2022). The Role of Job Satisfaction Mediating Time Management and Organizational Citizenship Behavior on Performance. Journal of Economics, Finance And Management Studies, 05(04), 901–915. https://doi.org/10.47191/jefms/v5-i4-03
Forsyth. (2019). Janganlah sia - siakan waktumu. PT. Gara Ilmu.
Ghozali & Latan. (2015). Partial Least Square SEM (PLS - SEM). Partial Least Square.
Hadaitana, D., & Iqbal, A. (2023). The Effect Of Training And Development on Employee Performance With Mediation of Employee Satisfaction. International Journal of Education, Learning and Training, 1(4), 42–56. www.ftms.edu.my/journals/index.php/journals/ijelt
Hair, Risher, Sarstedt, & Ringle. (2019). When to use and how to report the results of PLS-SEM. European Business Review. 31(1), 2–24.
Hayek, S., Derhy, S., Smith, M. L., Towne, S. D., & Zelber-Sagi, S. (2020). Patient satisfaction with primary care physician performance in a multicultural population. Israel Journal of Health Policy Research, 9(13), 1–9. https://doi.org/10.1186/s13584-020-00372-7
Hidayat, R. (2021). Pengaruh Motivasi, Kompetensi Dan Disiplin Kerja Terhadap Kinerja. Widya Cipta: Jurnal Sekretari dan Manajemen, 5(1), 16–23. https://doi.org/10.31294/widyacipta.v5i1.8838
Ilyas, Y. (2019). Kinerja: Teori, Penilaian, dan Penelitian. Pusat Kajian Ekonomi Kesehatan FKMUI.
Indahyanti. (2013). Metodologi penelitian. (2nd ed.). Salemba Empat.
Isni, S. N. F., Amalia, L., & Anindita, R. (2022). Pengaruh Pembagian Waktu Kerja Terhadap Keseimbangan Kehidupan Kerja, Kepuasan Kerja Dan Retensi Karyawan. Jurnal Ilmu Manajemen, 19(2), 68–83. https://doi.org/10.21831/jim.v19i2.52563
Istighfar, F. M. A. (2023). The Relationship between Work Motivation and Job Satisfaction of employees of PT. “X.” Jurnal Penelitian Psikologi, 10(03), 572–582.
Kanter, M. H., Nguyen, M., Klau, M. H., Spiegel, N. H., & Ambrosini, V. L. (2017). What does professionalism mean to the physician? The Permanente journal, 17(3), 87–90. https://doi.org/10.7812/TPP/12-120
Lihawa, C., Noermijati, N., & Rasyid, H. Al. (2018). Pengaruh Motivasi Kerja terhadap Kinerja Dokter dalam Kelengkapan Pengisian Rekam Medis dengan di Moderasi Karakteristik Individu (Studi di Rumah Sakit Islam Unisma Malang). Jurnal Aplikasi Manajemen, 14(2). https://doi.org/10.18202/jam23026332.14.2.12
Mamahit, C. E. J. (2019). Analisis Pengaruh Manajemen Waktu Dan Motivasi Mengajar Terhadap Kinerja Dosen. Manajerial, 18(1), 1–12. https://doi.org/https://doi.org/10.17509/manajerial.v18i1.11002
Mas’ud. (2019). Survai Diagnosis Organisasional. Badan Penerbit Universitas Diponegoro.
Mayasari Ginting, Y., Chandra, T., Purnamasari, M. S., & Megiwati, M. (2023). Pengaruh Pendidikan Dan Latihan, Motivasi Kerja Dan Lingkungan Kerja Terhadap Kepuasan Dan Kinerja Guru Guru Smp Dharma Loka Pekanbaru. Manis: Jurnal Manajemen dan Bisnis, 6(2), 91–108. https://doi.org/10.30598/manis.6.2.91-108
Muliati, L., & Budi, A. (2021). Pengaruh Manajemen Waktu, Keselamatan Kerja, Dan Kesehatan Kerja Terhadap Kinerja Karyawan PT PLN Area Cikokol Divisi Konstruksi (Studi Kasus Pada Karyawan PT PLN Area Cikokol Divisi Konstruksi). Dynamic Management Journal, 5(1), 38–52.
Nabawi, R. (2019). Pengaruh Lingkungan Kerja, Kepuasan Kerja dan Beban Kerja Terhadap Kinerja Pegawai. Maneggio: Jurnal Ilmiah Magister Manajemen, 2(2), 170–183. https://doi.org/10.30596/maneggio.v2i2.3667
Nmadu, T., Idris, A., Idonije Aidelokhai, D., & Adamu, I. (2021). The effects of training on employee performance in an organization. Zamfara Journal of Politics and Development, 2(2), 1–9.
Pragiwani, M., Lestari, E., & Alexandri, M. B. (2020). Pengaruh Motivasi, Kompetensi, Disiplin Dan Kompensasi Terhadap Kinerja Karyawan (Studi Kasus Pada Karyawan PT. Tektonindo Henida Jaya Group). Jurnal Manajemen dan Bisnis, 3(3), 1–9. https://doi.org/10.34006/jmb.v7i4.2
Pramono, A. C., & Prahiawan, W. (2021). Effect Of Training On Employee Performance With Competence And Commitment As Intervening. APTISI Transactions on Management (ATM), 6(2), 142–150. https://doi.org/10.33050/atm.v6i2.1742
Ratag. (2016). Pengaruh pelatihan, fasilitas kerja dan kompensasi terhadap kepuasan kerja karyawan pada PT United Tractors cabang Manado. Jurnal Berkala Ilmiah Efisiensi, 16(3).
Rivaldo, Y., & Ratnasari, S. L. (2020). Pengaruh Kepemimpinan Dan Motivasi Terhadap Kepuasan Kerja Serta Dampaknya Terhadap Kinerja Karyawan. Jurnal Dimensi, 9(3), 505–515. https://doi.org/10.33373/dms.v9i3.2727
Riyanto, S., Endri, E., & Herlisha, N. (2021). Effect of work motivation and job satisfaction on employee performance: Mediating role of employee engagement. Problems and Perspectives in Management, 19(3), 162–174. https://doi.org/10.21511/ppm.19(3).2021.14
Robbin, & Judge. (2019). Organizational Behavior,, Pearson Education. Inc Upper Saddle River.
Robbin, S., & Coulter, M. (2014). Management. Twelfth Edition. Pearson Education Limitied.
Robins, S., & Coulter, M. (2017). Management. In Prentice Hall. https://doi.org/10.1002/1521-3773(20010316)40:6<9823::AID-ANIE9823>3.3.CO;2-C
Sekaran, U., & Bougie, R. (2020). Research Method for Business Textbook: A Skill Building Approach. John Wiley & Sons Ltd.
Sumardjo, M., Amar, M., & Siswantini, T. (2021). Pengaruh Kompensasi, Pelatihan,dan Motivasi Kerja Terhadap Kepuasan Kerja Driver Grab. Journal of Business management, economic, and accounting national seminar, 2(1), 834–847.
Sutrisno, E. (2019). Manajemen Sumber Daya Manusia, Kencana Prenada. Media Group.
Wicaksono S, H. (2019). Pengaruh Kompetensi, Pelatihan, Dan Disiplin Kerja Terhadap Kinerja Karyawan dI PT Kharisma Gunamakmur. Agora, 7(2).
Widodo. (2018). Manajemen Pengembangan Sumber Daya Manusia. Pustaka Pelajar.
Yener, S., Arslan, A., & Kilinç, S. (2021). The moderating roles of technological self-efficacy and time management in the technostress and employee performance relationship through burnout. Information Technology & People, 34(7), 1890–1919. https://doi.org/10.1108/ITP-09-2019-0462
Yimam, M. H. (2022). Impact of training on employees performance: A case study of Bahir Dar university, Ethiopia. Cogent Education, 9(1). https://doi.org/10.1080/2331186X.2022.2107301