Work environment, career development, and workload: determinants of job satisfaction in the civil service police unit of barito kuala regency
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Abstract
Employee job satisfaction is a critical factor influencing organizational performance and effectiveness, particularly in public sector institutions such as the Civil Service Police Unit. A positive work environment and career development opportunities are known to enhance employee engagement, motivation, and productivity, while workload has been identified as a potential stressor that can undermine job satisfaction. This study investigates the effects of the work environment, career development, and workload on the job satisfaction of employees at the Civil Service Police Unit in Barito Kuala Regency. The study involved a sample of 45 employees, and data were analyzed to assess the relationships between these variables. The findings reveal that both the work environment and career development have a positive and significant impact on job satisfaction. In contrast, workload does not have a significant effect on job satisfaction. These results suggest that fostering a supportive and well-structured work environment, along with offering opportunities for career development, can significantly enhance employee satisfaction and contribute to organizational success. Meanwhile, workload management alone may not be a key determinant of job satisfaction in this context, highlighting the need for a more holistic approach to employee well-being. These insights can inform human resource policies and management strategies aimed at improving job satisfaction and optimizing employee performance in public service agencies
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How to Cite
Devi, M. S., Nastiti, R., Bachtiar, Y., & Daud, I. (2025). Work environment, career development, and workload: determinants of job satisfaction in the civil service police unit of barito kuala regency. Enrichment : Journal of Management, 15(2), 111-120. https://doi.org/10.35335/enrichment.v15i2.2274
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Rajan, D. (2018). Negative impacts of heavy workload: a comparative study among sanitary workers. Sociology International Journal, 2(6). https://doi.org/10.15406/sij.2018.02.00086
Raziq, A., & Maulabakhsh, R. (2015). Impact of Working Environment on Job Satisfaction. Procedia Economics and Finance, 23(October 2014), 717–725. https://doi.org/10.1016/S2212-5671(15)00524-9
Robbins, S. P., & Judge, T. A. (2024). Organizational Behavior. Pearson Education Limited.
Srimarut, T., & Mekhum, W. (2020). The influence of workload and co-worker attitude on job satisfaction among employees of pharmaceutical industry in Bangkok, Thailand: The mediating role of training. Systematic Reviews in Pharmacy, 11(2), 603–611. https://doi.org/10.5530/srp.2020.2.88
Stirpe, L., Profili, S., & Sammarra, A. (2022). Satisfaction with HR practices and employee performance: A moderated mediation model of engagement and health. European Management Journal, 40(2), 295–305. https://doi.org/10.1016/j.emj.2021.06.003
Wisse, B., van Eijbergen, R., Rietzschel, E. F., & Scheibe, S. (2018). Catering to the Needs of an Aging Workforce: The Role of Employee Age in the Relationship Between Corporate Social Responsibility and Employee Satisfaction. Journal of Business Ethics, 147(4), 875–888. https://doi.org/10.1007/s10551-015-2983-8
Wong, I. K. A., Ma, E., Chan, S. H. G., Huang, G. Q. I., & Zhao, T. (2019). When do satisfied employees become more committed? A multilevel investigation of the role of internal service climate. International Journal of Hospitality Management, 82(February 2018), 125–135. https://doi.org/10.1016/j.ijhm.2019.03.014
Wu, F., Ren, Z., Wang, Q., He, M., Xiong, W., Ma, G., Fan, X., Guo, X., Liu, H., & Zhang, X. (2021). The relationship between job stress and job burnout: the mediating effects of perceived social support and job satisfaction. Psychology, Health and Medicine, 26(2), 204–211. https://doi.org/10.1080/13548506.2020.1778750
Yoopetch, C., Nimsai, S., & Kongarchapatara, B. (2021). The effects of employee learning, knowledge, benefits, and satisfaction on employee performance and career growth in the hospitality industry. Sustainability (Switzerland), 13(8). https://doi.org/10.3390/su13084101
Ali, Z., Mahmood, B., & Mehreen, A. (2019). Linking succession planning to employee performance: The mediating roles of career development and performance appraisal. Australian Journal of Career Development, 28(2), 112–121. https://doi.org/10.1177/1038416219830419
Auriantika, & Perdhana, M. S. (2023). The Effect of Work Environment, Workload, and Compensation on Job Satisfaction. Management Analysis Journal, 12(3), 322–331.
Bezdrob, M., & Sunje, A. (2021). Transient nature of the employees ’ job satisfaction : The case of the IT industry in Bosnia and Herzegovina. 27. https://doi.org/10.1016/j.iedeen.2020.100141
Cherif, F. (2020). The role of human resource management practices and employee job satisfaction in predicting organizational commitment in Saudi Arabian banking sector. International Journal of Sociology and Social Policy, 40(7–8), 529–541. https://doi.org/10.1108/IJSSP-10-2019-0216
Díaz-carrión, R., Navajas-romero, V., & Casas-rosal, J. C. (2020). International Journal of Hospitality Management Comparing working conditions and job satisfaction in hospitality workers across Europe. International Journal of Hospitality Management, 90(May 2019), 102631. https://doi.org/10.1016/j.ijhm.2020.102631
Dorta-afonso, D., Romero-domínguez, L., & Benítez-nú, C. (2023). International Journal of Hospitality Management It ’ s worth it ! High performance work systems for employee job satisfaction : The mediational role of burnout. 108(October 2022). https://doi.org/10.1016/j.ijhm.2022.103364
Erro-Garcés, A., & Ferreira, S. (2019). Do better workplace environmental conditions improve job satisfaction? Journal of Cleaner Production, 219, 936–948. https://doi.org/10.1016/j.jclepro.2019.02.138
Gazi, M. A. I., Yusof, M. F., Islam, M. A., Amin, M. Bin, & Senathirajah, A. R. bin S. (2024). Analyzing the impact of employee job satisfaction on their job behavior in the industrial setting : An analysis from the perspective of job performance. Journal of Open Innovation: Technology, Market, and Complexity, 10(4), 100427. https://doi.org/10.1016/j.joitmc.2024.100427
Goetz, N., & Wald, A. (2022). Similar but different? The influence of job satisfaction, organizational commitment and person-job fit on individual performance in the continuum between permanent and temporary organizations. International Journal of Project Management, 40(3), 251–261. https://doi.org/10.1016/j.ijproman.2022.03.001
Gottwald, D., & Lejsková, P. (2023). Job satisfaction and perceived workload in the context of personality typology among subway train drivers. Frontiers in Psychology, 14(November). https://doi.org/10.3389/fpsyg.2023.1283122
Hosen, S., Raba, S., Arif, I., & Noormi, S. (2024). Heliyon Training & development , career development , and organizational commitment as the predictor of work performance. Heliyon, 10(1), e23903. https://doi.org/10.1016/j.heliyon.2023.e23903
Inegbedion, H., Inegbedion, E., Peter, A., & Harry, L. (2020). Heliyon Perception of workload balance and employee job satisfaction in work organisations. HLY, 6(1), e03160. https://doi.org/10.1016/j.heliyon.2020.e03160
Koh, S. Y., & Ong, T. S. (2017). the Impacts of Physical, Psychological, and Environmental Factors on Employees Job Satisfaction Among Public Accounting Professionals in Malaysia. Asia-Pacific Management Accounting Journal (APMAJ), 12(2), 129–156.
Manalu, W. A. P., & Lubis, Y. (2022). Effect of Workload and Work Stress on Employees Performance Through Job Satisfaction as Intervening Variable in Rubber Plantation , Serdang II District , PT . Perkebunan Nusantara III. 12(2), 1960–1970.
Meku Lelo, J. (2024). The Effect of Work Environment on Employees’ Job Satisfaction: Empirical Evidence from the Banking Industry. Jurnal Manajemen Teori Dan Terapan| Journal of Theory and Applied Management, 17(1), 149–162. https://doi.org/10.20473/jmtt.v17i1.54567
Montuori, P., Sorrentino, M., Sarnacchiaro, P., Duca, F. Di, Nardo, A., Ferrante, B., Angelo, D. D., Sarno, S. Di, Pennino, F., Masucci, A., Triassi, M., & Nardone, A. (2022). Job Satisfaction : Knowledge , Attitudes , and Practices Analysis in a Well-Educated Population.
Rajan, D. (2018). Negative impacts of heavy workload: a comparative study among sanitary workers. Sociology International Journal, 2(6). https://doi.org/10.15406/sij.2018.02.00086
Raziq, A., & Maulabakhsh, R. (2015). Impact of Working Environment on Job Satisfaction. Procedia Economics and Finance, 23(October 2014), 717–725. https://doi.org/10.1016/S2212-5671(15)00524-9
Robbins, S. P., & Judge, T. A. (2024). Organizational Behavior. Pearson Education Limited.
Srimarut, T., & Mekhum, W. (2020). The influence of workload and co-worker attitude on job satisfaction among employees of pharmaceutical industry in Bangkok, Thailand: The mediating role of training. Systematic Reviews in Pharmacy, 11(2), 603–611. https://doi.org/10.5530/srp.2020.2.88
Stirpe, L., Profili, S., & Sammarra, A. (2022). Satisfaction with HR practices and employee performance: A moderated mediation model of engagement and health. European Management Journal, 40(2), 295–305. https://doi.org/10.1016/j.emj.2021.06.003
Wisse, B., van Eijbergen, R., Rietzschel, E. F., & Scheibe, S. (2018). Catering to the Needs of an Aging Workforce: The Role of Employee Age in the Relationship Between Corporate Social Responsibility and Employee Satisfaction. Journal of Business Ethics, 147(4), 875–888. https://doi.org/10.1007/s10551-015-2983-8
Wong, I. K. A., Ma, E., Chan, S. H. G., Huang, G. Q. I., & Zhao, T. (2019). When do satisfied employees become more committed? A multilevel investigation of the role of internal service climate. International Journal of Hospitality Management, 82(February 2018), 125–135. https://doi.org/10.1016/j.ijhm.2019.03.014
Wu, F., Ren, Z., Wang, Q., He, M., Xiong, W., Ma, G., Fan, X., Guo, X., Liu, H., & Zhang, X. (2021). The relationship between job stress and job burnout: the mediating effects of perceived social support and job satisfaction. Psychology, Health and Medicine, 26(2), 204–211. https://doi.org/10.1080/13548506.2020.1778750
Yoopetch, C., Nimsai, S., & Kongarchapatara, B. (2021). The effects of employee learning, knowledge, benefits, and satisfaction on employee performance and career growth in the hospitality industry. Sustainability (Switzerland), 13(8). https://doi.org/10.3390/su13084101