The influence of communication skills and emotional quotient intelligence on employee performance through organizational citizenship behaviour
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Abstract
Employee performance shows the extent to which employees achieve company expectations and goals. To achieve these goals, employee performance must be supported by qualified human resources. In achieving this goal, the intelligence quotient is used to measure performance, communication skills, and emotional quotient intelligence must be prioritized. The primary objective of this research is to investigate the impact of communication skills and emotional quotient intelligence on employee performance within the context of Indomaret in West Kalimantan. Furthermore, this study examines the potential mediating role of organizational citizenship behaviour in this relationship. The research employed structural equation modeling (SEM) as the primary methodology, utilizing the IBM AMOS 24 statistical software package. This research investigates the association between independent and dependent variables, incorporating mediating variables to provide empirical evidence for the formulated hypotheses. The data collection strategy employed in this study involved the distribution of a questionnaire to a sample of 200 employees from Indomaret in the West Kalimantan region who were selected as respondents. The results showed that communication skills and emotional quotient intelligence positively and significantly affected employee performance. Organizational citizenship behaviour also indicates a strong influence on employee performance. Meanwhile, organizational citizenship behaviour mediates between communication skills and emotional quotient intelligence on employee performance.
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How to Cite
Andy, A., Fauzan, R., Daud, I., Iman Kalis, M. C., & Hendri, M. I. (2023). The influence of communication skills and emotional quotient intelligence on employee performance through organizational citizenship behaviour. Enrichment : Journal of Management, 13(5), 3039-3052. https://doi.org/10.35335/enrichment.v13i5.1744
References
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Aderibigbe & Mjoli. (2019). Emotional Intelligence as a Moderator in the Relationship between Occupational Stress and Organizational Citizenship Behavior among Nigerian Graduate Employees. Journal of Economics and Behavioral Studies, 10(6A), 152–163. https://doi.org/10.22610/jebs.v10i6a.2671
Amini, M., Nouri, A., Samavatyan, H., & Soltanolkottabi, M. (2013). The Effect of Communication Skills Training on Organizational Citizenship Behavior (OCB) of Nurses. http://ijme.mui.ac.ir
Bestyasamala, E. (2018). THE INFLUENCE OF EMOTIONAL INTELLIGENCE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR TOWARDS OFFICER PERFORMANCE WITH THE ORGANIZATION AND RELIGIOSITY AS A MODERATING VARIABLE (STUDY ON THE EMPLOYEES OF THE EDUCATION AND CULTURE DEPARTMENT IN DEMAK). In International Jurnal of Islamic Business Ethics (IJIBE) (Vol. 3, Issue 1).
Çetin et al. (2018). The effect of occupational self-efficacy on work performance through intrinsic work motivation. Management Research Review, 41(2), 186–201. https://doi.org/10.1108/MRR-03-2017-0062
Chauhan, R. (2020). Role of Emotional Intelligence in Determining Organizational Citizenship Behavior and Employee Performance: Special Reference to Banking Employees of the Rajasthan Region. In Article in A Refereed Monthly International Journal of Management. https://www.researchgate.net/publication/357993748
Daud et al. (2021). The Mediating Role of Job Satisfaction in the Relationship between Compensation and Work Environment on Performance. GATR Journal of Management and Marketing Review, 6(2), 110–116. https://doi.org/10.35609/jmmr.2021.6.2(2)
Diocos. (2022). Emotional Intelligence Quotient and Mathematics Performance of Students in a State College. International Journal of Science and Management Studies (IJSMS), 153–161. https://doi.org/10.51386/25815946/ijsms-v5i2p115
Edevbie & Williams. (2023). The Effect of Ethical Leadership on Employee Motivation and Employee Job Performance: a Cross Cultural Study. International Journal of Business & Management Studies, 04(08), 1–18. https://doi.org/10.56734/ijbms.v4n8a1
Edwar, R. C., & Sulastri, M. M. (2023). The Effect of Emotional Intelligence on Organizational Citizenship Behavior With Leader Member Exchange and Employee Engagement as Mediation Variables at the Bank Nagari Cabang Utama Padang (pp. 616–632). https://doi.org/10.2991/978-94-6463-158-6_54
Febrina, S. C., Isvandiari, R., & Putri, D. (2023). Ekonika : Jurnal Ekonomi Universitas Kadiri The Influence of Emotional Intelligence, Job Satisfaction and Organizational Commitment on Organizational Citizenship Behavior and Employee Performance. 3(2). http://ojs.unik-kediri.ac.id/index.php/ekonika
Guan et al. (2019). How perceptions of training impact employee performance: Evidence from two Chinese manufacturing firms. Personnel Review, 48(1), 163–183. https://doi.org/10.1108/PR-05-2017-0141
Hendri, M. I. (2019). The mediation effect of job satisfaction and organizational commitment on the organizational learning effect of the employee performance. International Journal of Productivity and Performance Management, 68(7), 1208–1234. https://doi.org/10.1108/IJPPM-05-2018-0174
Jain T. (2018). The Impact of Emotional Intelligence on Employee Performance.
Kalogiannidis, S. (2020). Impact of Effective Business Communication on Employee Performance. European Journal of Business and Management Research, 5(6). https://doi.org/10.24018/ejbmr.2020.5.6.631
Kapadwala et al. (2023). Emotional Intelligence in the IT Industry: A Study on Emotional Intelligence among IT Professionals. CARDIOMETRY, 25, 756–763. https://doi.org/10.18137/cardiometry.2022.25.756763
Khangura et al. (2023). ANALYSING THE IMPACT OF EMOTIONAL INTELLIGENCE ON PERFORMANCE OF EMPLOYEES WORKING IN STAR CATEGORY HOTELS OF CHANDIGARH Food Tourism View project A STUDY ON EVALUATING THE IMPACT OF SOURCES OF INFORMATION AND FOOD SAFETY STANDARDS ON CONSUMERS ATTITUDE TOWARDS CONVENIENCE FOOD View project ANALYSING THE IMPACT OF EMOTIONAL INTELLIGENCE ON PERFORMANCE OF EMPLOYEES WORKING IN STAR CATEGORY HOTELS OF CHANDIGARH. UGC Care Group 1 Journal, 17(1). https://www.researchgate.net/publication/368666329
Koutsioumpa, E. M. (2023). Effect of Emotional Intelligence on Work Performance: A Comprehensive Analysis. Technium Business and Management (TBM), 5, 15–27. www.techniumscience.com
Lianto, Eliyana, A., & Fauzan, R. (2018). Enhancing the employee engagement: The mediating role of exchange ideology. Jurnal Pengurusan, 53, 61–71. https://doi.org/10.17576/pengurusan-2018-53-06
Mahnoor, S., Ali, A., Zulfiqar, A., Shehryar, S., Zulfiqar, A., & Kumar, S. (2023). Assessment of Emotional Intelligence in Facilitators of Government and Private Sector Medical College. Pakistan Journal of Medical and Health Sciences, 17(3), 172–174. https://doi.org/10.53350/pjmhs2023173172
Mallillin. (2023). Speech Communication Skills Perspective of Students: Basis for School Academic Performance. Canadian Journal of Language and Literature Studies, 3(4). https://doi.org/10.53103/cjlls.v3i4.105
Miao, C., Humphrey, R. H., & Qian, S. (2018). A cross-cultural meta-analysis of how leader emotional intelligence influences subordinate task performance and organizational citizenship behavior. Journal of World Business, 53(4), 463–474. https://doi.org/10.1016/j.jwb.2018.01.003
Muttaqin et al. (2022). THE EFFECT OF EMOTIONAL INTELLIGENCE, SITUATIONAL LEADERSHIP STYLE AND ORGANIZATIONAL CULTURE THROUGH ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) ON EMPLOYEE PERFORMANCE PT. PAITON OPERATION & MAINTENANCE INDONESIA (POMI) IN PROBOLINGGO DISTRICT. 213 Eduvest-Journal of Universal Studies, 2(6), 1–195. http://eduvest.greenvest.co.id
Nofia, D., Yasri, Y., & Abror, A. (2019). The Effects of Interpersonal Communication and Organizational Commitment on Organizational Citizenship Behavior (at Agam District Government).
Oktaviana et al. (2023). Effect of Emotional Intelligence and Organizational Commitment on Service Quality Mediated by Organizational Citizenship Behaviour. Jurnal Ilmu Manajemen Advantage, 7(1), 39–51. https://doi.org/10.30741/adv.v7i1.1002
Pancasasti, R., Putra, A. P., Nuraisah, F., & Khalqiyah, S. (2022). The Influence of Emotional Intelligence, Organizational Culture and Team Work On Employee Performance at The Royale Krakatau Hotel, Cilegon. IJHCM (International Journal of Human Capital Management), 6(2), 56–68. https://doi.org/10.21009/IJHCM.06.02.5
Pascual-Ramos, V., Flores-Alvarado, D. E., Portela-Hernández, M., Maldonado-Velázquez, M. del R., Amezcua-Guerra, L. M., López-Zepeda, J., Álvarez, E., Rubio, N., Lastra, O. V., Saavedra, M. Á., & Arce-Salinas, C. A. (2019). Communication Skills in Candidates for Accreditation in Rheumatology Are Correlated With Candidate’s Performance in the Objective Structured Clinical Examination. Reumatología Clínica (English Edition), 15(2), 97–101. https://doi.org/10.1016/J.REUMAE.2018.10.003
Perović, A. (2023). THE IMPORTANCE OF EFFECTIVE BUSINESS COMMUNICATION ON THE PERFORMANCE OF THE EMPLOYEES. Revizor, 26(101), 57–69. https://doi.org/10.56362/Rev23101057P
Pimonratanakan, S., Wisedsin, T., Prachayapipat, M., Wetsukum, P., & Jermsittiparsert, K. (2022). The role of employee communication skills on sustainable export performance. Uncertain Supply Chain Management, 10(4), 1369–1378. https://doi.org/10.5267/j.uscm.2022.7.002
Pîrvu, C. (2020). EMOTIONAL INTELLIGENCE – A CATALYST FOR SUSTAINABILITY IN MODERN BUSINESS. 15(4), 60–69. https://doi.org/10.2307/26955975
Piyumalee et al. (2023). INTERNATIONAL JOURNAL OF CONTEMPORARY BUSINESS RESEARCH.
Prabasari, I. G. A. M., Martini, L. K. B., & Suardika, N. (2018). The Effect of Communication and Employee Engagement on Organizational Citizenship Behavior and Employee Performance in Employees Pt. Pln (Persero) Distribution of Bali. International Journal of Contemporary Research and Review, 9(08), 21014–21025. https://doi.org/10.15520/ijcrr/2018/9/08/586
Purwanto, A. (2022). The Role of Transformational Leadership and Organizational Citizenship Behavior on SMEs Employee Performance. Journal of Industrial Engineering & Management Research, 3(5). https://doi.org/10.7777/jiemar
Qalati, S. A., Zafar, Z., Fan, M., Sánchez Limón, M. L., & Khaskheli, M. B. (2022). Employee performance under transformational leadership and organizational citizenship behavior: A mediated model. Heliyon, 8(11). https://doi.org/10.1016/j.heliyon.2022.e11374
Raximbayevna & Raxmatullayevna. (2023). Iskandarova Aybibi Raximbayevna. 17.
Raza, B., Ali, M., Naseem, K., Moeed, A., Ahmed, J., & Hamid, M. (2018). Impact of trait mindfulness on job satisfaction and turnover intentions: Mediating role of work–family balance and moderating role of work–family conflict. Cogent Business and Management, 5(1), 1–20. https://doi.org/10.1080/23311975.2018.1542943
Rizaie, M. E., Horsey, E. M., Ge, Z., & Ahmad, N. (2023). The role of organizational citizenship behavior and patriotism in sustaining public health employees’ performance. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.997643
Saks, A. M. (2019). Antecedents and consequences of employee engagement revisited. Journal of Organizational Effectiveness, 6(1), 19–38. https://doi.org/10.1108/JOEPP-06-2018-0034
Santa, R., Moros, A., Morante, D., Rodríguez, D., & Scavarda, A. (2023). The impact of emotional intelligence on operational effectiveness: The mediating role of organizational citizenship behavior and leadership. PLOS ONE, 18(8), e0284752. https://doi.org/10.1371/journal.pone.0284752
Sugiyono. (2018). METODE PENELITIAN KUANTITATIF KUALITATIF DAN R&D.
Suilstyo et al. (2022). COMMUNITY EMPOWERMENT THROUGH TOURISM-BASED MANAGEMENT LOCAL WISDOM IN SERVICE COOPERATIVES “BOONPRING MAKMUR SEJAHTERA.”
Syardiansah, S., Ardianti, D. A., & Septian, R. (2023). THE EFFECT OF COMMUNICATION SKILLS, JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT TO EMPLOYEE PERFORMANCE. Jurnal Manajemen Dan Bisnis Performa, 20(1), 68–75. https://doi.org/10.29313/performa.v20i1.11376
Tanty, H., Hartono, C., Caitlin, C., & Wijaya, W. (2022). PENGARUH INTELLIGENCE QUOTIENT (IQ) DAN EMOTIONAL QUOTIENT (EQ) TERHADAP KINERJA FRESH GRADUATE.
Tremblay et al. (2018). A multifoci approach to study social support and job performance: A target similarity consideration of development-enhancing practices, leadership, and structure. Journal of Business Research, 92, 118–130. https://doi.org/10.1016/J.JBUSRES.2018.07.002
Utami, D., Sudiro, A., & Noermijati. (2023). The mediating role of employee engagement in the relationship between self-efficacy and organizational support on employee performance. International Journal of Research in Business and Social Science (2147- 4478), 12(5), 151–163. https://doi.org/10.20525/ijrbs.v12i5.2679
Veneta F et al. (2018). Pengaruh Kepemimpinan Transformasional Terhadap Organizational Citizenship Behaviour (Studi Kasus PT Komatsu Undercarriage Indonesia). Jurnal Riset Bisnis Dan Investasi, 4(3), 23.
Vinith & Pinto. (2023). EPRA International Journal of Environmental Economics, Commerce and Educational Management. EPRA International Journal of Environmental Economics, Commerce and Educational Management, 10(9). https://doi.org/10.36713/epra0414
Wu, C. M., Chen, T. J., & Wang, Y. C. (2023). Formation of hotel employees’ service innovation performance: Mechanism of thriving at work and change-oriented organizational citizenship behavior. Journal of Hospitality and Tourism Management, 54, 178–187. https://doi.org/10.1016/j.jhtm.2022.12.015
Yaseen, A.-D. O. (2020). The influence of emotional intelligence and organizational politics on employee turnover and performance. Frontiers in Management and Business, 1(2), 51–62. https://doi.org/10.25082/FMB.2020.02.003
Zerfass, A., Verčič, D., Nothhaft, H., & Werder, K. P. (2018). Strategic Communication: Defining the Field and its Contribution to Research and Practice. International Journal of Strategic Communication, 12(4), 487–505. https://doi.org/10.1080/1553118X.2018.1493485
Abid, A., Hanif, A., & Khan, A. (2022). Does emotional intelligence impact team performance in construction projects? Exploring the mediating role of trust and moderating role of work status. Business Review, 17(2), 56–71. https://doi.org/10.54784/1990-6587.1461
Aderibigbe & Mjoli. (2019). Emotional Intelligence as a Moderator in the Relationship between Occupational Stress and Organizational Citizenship Behavior among Nigerian Graduate Employees. Journal of Economics and Behavioral Studies, 10(6A), 152–163. https://doi.org/10.22610/jebs.v10i6a.2671
Amini, M., Nouri, A., Samavatyan, H., & Soltanolkottabi, M. (2013). The Effect of Communication Skills Training on Organizational Citizenship Behavior (OCB) of Nurses. http://ijme.mui.ac.ir
Bestyasamala, E. (2018). THE INFLUENCE OF EMOTIONAL INTELLIGENCE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR TOWARDS OFFICER PERFORMANCE WITH THE ORGANIZATION AND RELIGIOSITY AS A MODERATING VARIABLE (STUDY ON THE EMPLOYEES OF THE EDUCATION AND CULTURE DEPARTMENT IN DEMAK). In International Jurnal of Islamic Business Ethics (IJIBE) (Vol. 3, Issue 1).
Çetin et al. (2018). The effect of occupational self-efficacy on work performance through intrinsic work motivation. Management Research Review, 41(2), 186–201. https://doi.org/10.1108/MRR-03-2017-0062
Chauhan, R. (2020). Role of Emotional Intelligence in Determining Organizational Citizenship Behavior and Employee Performance: Special Reference to Banking Employees of the Rajasthan Region. In Article in A Refereed Monthly International Journal of Management. https://www.researchgate.net/publication/357993748
Daud et al. (2021). The Mediating Role of Job Satisfaction in the Relationship between Compensation and Work Environment on Performance. GATR Journal of Management and Marketing Review, 6(2), 110–116. https://doi.org/10.35609/jmmr.2021.6.2(2)
Diocos. (2022). Emotional Intelligence Quotient and Mathematics Performance of Students in a State College. International Journal of Science and Management Studies (IJSMS), 153–161. https://doi.org/10.51386/25815946/ijsms-v5i2p115
Edevbie & Williams. (2023). The Effect of Ethical Leadership on Employee Motivation and Employee Job Performance: a Cross Cultural Study. International Journal of Business & Management Studies, 04(08), 1–18. https://doi.org/10.56734/ijbms.v4n8a1
Edwar, R. C., & Sulastri, M. M. (2023). The Effect of Emotional Intelligence on Organizational Citizenship Behavior With Leader Member Exchange and Employee Engagement as Mediation Variables at the Bank Nagari Cabang Utama Padang (pp. 616–632). https://doi.org/10.2991/978-94-6463-158-6_54
Febrina, S. C., Isvandiari, R., & Putri, D. (2023). Ekonika : Jurnal Ekonomi Universitas Kadiri The Influence of Emotional Intelligence, Job Satisfaction and Organizational Commitment on Organizational Citizenship Behavior and Employee Performance. 3(2). http://ojs.unik-kediri.ac.id/index.php/ekonika
Guan et al. (2019). How perceptions of training impact employee performance: Evidence from two Chinese manufacturing firms. Personnel Review, 48(1), 163–183. https://doi.org/10.1108/PR-05-2017-0141
Hendri, M. I. (2019). The mediation effect of job satisfaction and organizational commitment on the organizational learning effect of the employee performance. International Journal of Productivity and Performance Management, 68(7), 1208–1234. https://doi.org/10.1108/IJPPM-05-2018-0174
Jain T. (2018). The Impact of Emotional Intelligence on Employee Performance.
Kalogiannidis, S. (2020). Impact of Effective Business Communication on Employee Performance. European Journal of Business and Management Research, 5(6). https://doi.org/10.24018/ejbmr.2020.5.6.631
Kapadwala et al. (2023). Emotional Intelligence in the IT Industry: A Study on Emotional Intelligence among IT Professionals. CARDIOMETRY, 25, 756–763. https://doi.org/10.18137/cardiometry.2022.25.756763
Khangura et al. (2023). ANALYSING THE IMPACT OF EMOTIONAL INTELLIGENCE ON PERFORMANCE OF EMPLOYEES WORKING IN STAR CATEGORY HOTELS OF CHANDIGARH Food Tourism View project A STUDY ON EVALUATING THE IMPACT OF SOURCES OF INFORMATION AND FOOD SAFETY STANDARDS ON CONSUMERS ATTITUDE TOWARDS CONVENIENCE FOOD View project ANALYSING THE IMPACT OF EMOTIONAL INTELLIGENCE ON PERFORMANCE OF EMPLOYEES WORKING IN STAR CATEGORY HOTELS OF CHANDIGARH. UGC Care Group 1 Journal, 17(1). https://www.researchgate.net/publication/368666329
Koutsioumpa, E. M. (2023). Effect of Emotional Intelligence on Work Performance: A Comprehensive Analysis. Technium Business and Management (TBM), 5, 15–27. www.techniumscience.com
Lianto, Eliyana, A., & Fauzan, R. (2018). Enhancing the employee engagement: The mediating role of exchange ideology. Jurnal Pengurusan, 53, 61–71. https://doi.org/10.17576/pengurusan-2018-53-06
Mahnoor, S., Ali, A., Zulfiqar, A., Shehryar, S., Zulfiqar, A., & Kumar, S. (2023). Assessment of Emotional Intelligence in Facilitators of Government and Private Sector Medical College. Pakistan Journal of Medical and Health Sciences, 17(3), 172–174. https://doi.org/10.53350/pjmhs2023173172
Mallillin. (2023). Speech Communication Skills Perspective of Students: Basis for School Academic Performance. Canadian Journal of Language and Literature Studies, 3(4). https://doi.org/10.53103/cjlls.v3i4.105
Miao, C., Humphrey, R. H., & Qian, S. (2018). A cross-cultural meta-analysis of how leader emotional intelligence influences subordinate task performance and organizational citizenship behavior. Journal of World Business, 53(4), 463–474. https://doi.org/10.1016/j.jwb.2018.01.003
Muttaqin et al. (2022). THE EFFECT OF EMOTIONAL INTELLIGENCE, SITUATIONAL LEADERSHIP STYLE AND ORGANIZATIONAL CULTURE THROUGH ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) ON EMPLOYEE PERFORMANCE PT. PAITON OPERATION & MAINTENANCE INDONESIA (POMI) IN PROBOLINGGO DISTRICT. 213 Eduvest-Journal of Universal Studies, 2(6), 1–195. http://eduvest.greenvest.co.id
Nofia, D., Yasri, Y., & Abror, A. (2019). The Effects of Interpersonal Communication and Organizational Commitment on Organizational Citizenship Behavior (at Agam District Government).
Oktaviana et al. (2023). Effect of Emotional Intelligence and Organizational Commitment on Service Quality Mediated by Organizational Citizenship Behaviour. Jurnal Ilmu Manajemen Advantage, 7(1), 39–51. https://doi.org/10.30741/adv.v7i1.1002
Pancasasti, R., Putra, A. P., Nuraisah, F., & Khalqiyah, S. (2022). The Influence of Emotional Intelligence, Organizational Culture and Team Work On Employee Performance at The Royale Krakatau Hotel, Cilegon. IJHCM (International Journal of Human Capital Management), 6(2), 56–68. https://doi.org/10.21009/IJHCM.06.02.5
Pascual-Ramos, V., Flores-Alvarado, D. E., Portela-Hernández, M., Maldonado-Velázquez, M. del R., Amezcua-Guerra, L. M., López-Zepeda, J., Álvarez, E., Rubio, N., Lastra, O. V., Saavedra, M. Á., & Arce-Salinas, C. A. (2019). Communication Skills in Candidates for Accreditation in Rheumatology Are Correlated With Candidate’s Performance in the Objective Structured Clinical Examination. Reumatología Clínica (English Edition), 15(2), 97–101. https://doi.org/10.1016/J.REUMAE.2018.10.003
Perović, A. (2023). THE IMPORTANCE OF EFFECTIVE BUSINESS COMMUNICATION ON THE PERFORMANCE OF THE EMPLOYEES. Revizor, 26(101), 57–69. https://doi.org/10.56362/Rev23101057P
Pimonratanakan, S., Wisedsin, T., Prachayapipat, M., Wetsukum, P., & Jermsittiparsert, K. (2022). The role of employee communication skills on sustainable export performance. Uncertain Supply Chain Management, 10(4), 1369–1378. https://doi.org/10.5267/j.uscm.2022.7.002
Pîrvu, C. (2020). EMOTIONAL INTELLIGENCE – A CATALYST FOR SUSTAINABILITY IN MODERN BUSINESS. 15(4), 60–69. https://doi.org/10.2307/26955975
Piyumalee et al. (2023). INTERNATIONAL JOURNAL OF CONTEMPORARY BUSINESS RESEARCH.
Prabasari, I. G. A. M., Martini, L. K. B., & Suardika, N. (2018). The Effect of Communication and Employee Engagement on Organizational Citizenship Behavior and Employee Performance in Employees Pt. Pln (Persero) Distribution of Bali. International Journal of Contemporary Research and Review, 9(08), 21014–21025. https://doi.org/10.15520/ijcrr/2018/9/08/586
Purwanto, A. (2022). The Role of Transformational Leadership and Organizational Citizenship Behavior on SMEs Employee Performance. Journal of Industrial Engineering & Management Research, 3(5). https://doi.org/10.7777/jiemar
Qalati, S. A., Zafar, Z., Fan, M., Sánchez Limón, M. L., & Khaskheli, M. B. (2022). Employee performance under transformational leadership and organizational citizenship behavior: A mediated model. Heliyon, 8(11). https://doi.org/10.1016/j.heliyon.2022.e11374
Raximbayevna & Raxmatullayevna. (2023). Iskandarova Aybibi Raximbayevna. 17.
Raza, B., Ali, M., Naseem, K., Moeed, A., Ahmed, J., & Hamid, M. (2018). Impact of trait mindfulness on job satisfaction and turnover intentions: Mediating role of work–family balance and moderating role of work–family conflict. Cogent Business and Management, 5(1), 1–20. https://doi.org/10.1080/23311975.2018.1542943
Rizaie, M. E., Horsey, E. M., Ge, Z., & Ahmad, N. (2023). The role of organizational citizenship behavior and patriotism in sustaining public health employees’ performance. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.997643
Saks, A. M. (2019). Antecedents and consequences of employee engagement revisited. Journal of Organizational Effectiveness, 6(1), 19–38. https://doi.org/10.1108/JOEPP-06-2018-0034
Santa, R., Moros, A., Morante, D., Rodríguez, D., & Scavarda, A. (2023). The impact of emotional intelligence on operational effectiveness: The mediating role of organizational citizenship behavior and leadership. PLOS ONE, 18(8), e0284752. https://doi.org/10.1371/journal.pone.0284752
Sugiyono. (2018). METODE PENELITIAN KUANTITATIF KUALITATIF DAN R&D.
Suilstyo et al. (2022). COMMUNITY EMPOWERMENT THROUGH TOURISM-BASED MANAGEMENT LOCAL WISDOM IN SERVICE COOPERATIVES “BOONPRING MAKMUR SEJAHTERA.”
Syardiansah, S., Ardianti, D. A., & Septian, R. (2023). THE EFFECT OF COMMUNICATION SKILLS, JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT TO EMPLOYEE PERFORMANCE. Jurnal Manajemen Dan Bisnis Performa, 20(1), 68–75. https://doi.org/10.29313/performa.v20i1.11376
Tanty, H., Hartono, C., Caitlin, C., & Wijaya, W. (2022). PENGARUH INTELLIGENCE QUOTIENT (IQ) DAN EMOTIONAL QUOTIENT (EQ) TERHADAP KINERJA FRESH GRADUATE.
Tremblay et al. (2018). A multifoci approach to study social support and job performance: A target similarity consideration of development-enhancing practices, leadership, and structure. Journal of Business Research, 92, 118–130. https://doi.org/10.1016/J.JBUSRES.2018.07.002
Utami, D., Sudiro, A., & Noermijati. (2023). The mediating role of employee engagement in the relationship between self-efficacy and organizational support on employee performance. International Journal of Research in Business and Social Science (2147- 4478), 12(5), 151–163. https://doi.org/10.20525/ijrbs.v12i5.2679
Veneta F et al. (2018). Pengaruh Kepemimpinan Transformasional Terhadap Organizational Citizenship Behaviour (Studi Kasus PT Komatsu Undercarriage Indonesia). Jurnal Riset Bisnis Dan Investasi, 4(3), 23.
Vinith & Pinto. (2023). EPRA International Journal of Environmental Economics, Commerce and Educational Management. EPRA International Journal of Environmental Economics, Commerce and Educational Management, 10(9). https://doi.org/10.36713/epra0414
Wu, C. M., Chen, T. J., & Wang, Y. C. (2023). Formation of hotel employees’ service innovation performance: Mechanism of thriving at work and change-oriented organizational citizenship behavior. Journal of Hospitality and Tourism Management, 54, 178–187. https://doi.org/10.1016/j.jhtm.2022.12.015
Yaseen, A.-D. O. (2020). The influence of emotional intelligence and organizational politics on employee turnover and performance. Frontiers in Management and Business, 1(2), 51–62. https://doi.org/10.25082/FMB.2020.02.003
Zerfass, A., Verčič, D., Nothhaft, H., & Werder, K. P. (2018). Strategic Communication: Defining the Field and its Contribution to Research and Practice. International Journal of Strategic Communication, 12(4), 487–505. https://doi.org/10.1080/1553118X.2018.1493485