The effect of work environment and emotional intelligence on affective commitment on millennial generation with job satisfaction as mediating variable
##plugins.themes.academic_pro.article.main##
Abstract
This study aims to analyze the influence of the work environment and emotional intelligence on affective commitment and job satisfaction as mediating variables among millennial employees in medium to large-scale industries in West Kalimantan. The study utilizes a descriptive quantitative research design with a sample of 200 millennial employees who participated in the survey via questionnaire. The sampling technique utilized the purposive sampling method, targeting employees working in the industrial sector in West Kalimantan, encompassing both contract and permanent employees from various divisions. A five-point Likert scale of 1 (Strongly disagree) to 5 (Strongly agree) was employed for data collection. In this study, the use of statistical software for measurement and analysis was conducted using Structural Equation Modelling (SEM) using AMOS 24. The findings indicate that the work environment and emotional intelligence positively and significantly impact job satisfaction. Additionally, both job satisfaction and the work environment positively and significantly impact affective commitment. Nevertheless, affective commitment is not significantly impacted by emotional intelligence.
##plugins.themes.academic_pro.article.details##
References
Adegbaye, S. I., & Gabriel Alegbeleye. (2020). Job Characteristics Dimensions and Librarians’ Affective Commitment. International Journal of Development Strategies in Humanities, Management and Social Sciences, 10(1). https://www.researchgate.net/publication
Akhtar, R., & Nazarudin, C. D. M. N. (2020). Synthesizing literature of leadership, job satisfaction and trust in leadership. African Journal of Hospitality, Tourism and Leisure, 9(2). https://www.researchgate.net/
Akinwale, O. E., & George, O. J. (2020). Work environment and job satisfaction among nurses in government tertiary hospitals in Nigeria. Rajagiri Management Journal, 14(1), 71–92. https://doi.org/10.1108/ramj-01-2020-0002
Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1–18. https://doi.org/10.1111/j.2044-8325.1990.tb00506.x
Alsafadi, Y., & Altahat, S. (2021). Human Resource Management Practices and Employee Performance: The Role of Job Satisfaction. Journal of Asian Finance, Economics and Business, 8(1), 519–529. https://doi.org/10.13106/jafeb.2021.vol8.no1.519
Alves, P., Santos, V., Reis, I., Martinho, F., Martinho, D., Correia Sampaio, M., José Sousa, M., & Au-Yong-Oliveira, M. (2020). Strategic Talent Management: The Impact of Employer Branding on the Affective Commitment of Employees. In Sustainability (Vol. 12, Issue 23). https://doi.org/10.3390/su12239993
Anasi, S. N. (2020). Perceived influence of work relationship, work load and physical work environment on job satisfaction of librarians in South-West, Nigeria. Global Knowledge, Memory and Communication, 69(6/7), 377–398. https://doi.org/10.1108/GKMC-11-2019-0135
Angelita, I., Syaifuddin, S., & Faris, S. (2022). The Effect Of Emotional Intelligence And Organizational Culture On Organizational Commitment Through Job Satisfaction As Intervening Variable In PT.Capella Multidanda. International Journal of Science, Technology & Management, 3(5), 1334–1341. https://doi.org/10.46729/ijstm.v3i5.607
Argon, B., & Liana, Y. (2020). Kecerdasan Emosional Terhadap Komitmen Organisasi Melalui Kepuasan Kerja. AKTIVA Jurnal Akuntansi Dan Investasi, 4(1), 1–14.
Bar-On, R. (2002). Bar On Emotional Quotient Inventory: Short (BarOn EQi: S). American Phsychological Asssoscation. https://doi.org/https://psycnet.apa.org/doi/10.1037/t03760-000
Bayu, D., Susita, D., & Parimita, W. (2023). The Effect of Emotional Intelligence and Work Environment On Affective Commitment and Job Satisfaction as Intervening Variables in State Elementary School 1 In Kemayoran District, Central Jakarta. International Journal of Business and Social Science Research, 6–17. https://doi.org/10.47742/ijbssr.v4n1p2
Billings, A. G., & Moos, R. H. (1981). The role of coping responses and social resources in attenuating the stress of life events. Journal of Behavioral Medicine, 4(2), 139–157. https://doi.org/10.1007/BF00844267
Bokko, N., Noer, E., & Chandrawati, T. (2022). Determinants of Organizational Commitment through Job Satisfaction as an Intervening Variable. Technium Social Sciences Journal, 3, 556–561. https://doi.org/10.21070/pssh.v3i.116
BPS. (2022). JUMLAH PEKERJA DI SEKTOR INDUSTRI. https://www.bps.go.id
Brueller, D., Brueller, N. N., & Doveh, E. (2020). Expressing Negative Emotions in Work Relationships and Affective Organizational Commitment: A Latent Difference Score Approach (pp. 173–192). https://doi.org/10.1108/S1746-979120200000016015
Bushardt, S. C., Young, M., & Bari, A. (2018). Transitioning to Management: Challenges and Opportunities for the Millenial Generation. Journal of Business Diversity, 18(1). https://doi.org/10.33423/jbd.v18i1.514
Cegarra-Navarro, J.-G., Jiménez-Jiménez, D., García-Pérez, A., & Del Giudice, M. (2018). Building affective commitment in a financial institution through an ambidexterity context. European Business Review, 30(1), 2–25. https://doi.org/10.1108/EBR-07-2016-0093
Choi, E.-O., You, Y.-Y., Park, I. C., & Park, H. S. (2021). A Study on the Effect of Perceived Emotional Intelligence of Members on Self-Efficacy and Job Satisfaction. İlköğretim Online, 20(3). https://doi.org/10.17051/ilkonline.2021.03.140
Coyle-Shapiro, J. A.-M., & Morrow, P. C. (2006). Organizational and client commitment among contracted employees. Journal of Vocational Behavior, 68(3), 416–431. https://doi.org/https://doi.org/10.1016/j.jvb.2005.10.002
Damayanti, N., Yahya, K. K., & Tan, F.-Y. (2019). Work values, emotional intelligence, work environment and career commitment among Gen Y. Economac, 3(5), 1–8. https://www.researchgate.net/profile
Dhanpat, N., Modau, F. D., Lugisani, P., Mabojane, R., & Phiri, M. (2018). Exploring employee retention and intention to leave within a call centre. SA Journal of Human Resource Management, 16(March), 0–13. https://doi.org/10.4102/sajhrm.v16i0.905
Dhas, D. B., & Vetrivel, S. C. (2020). Impact of Relationship between Job Satisfaction andAffective Commitment. https://api.semanticscholar.org/CorpusID:226498768
Elayan, M. B., Albalawi, A. S., Shalan, H. M., Al-Hoorie, A. H., & Shamout, M. D. (2023). Perceived Manager’s Emotional Intelligence and Happiness at Work: The Mediating Role of Job Satisfaction and Affective Organizational Commitment. Organizacija, 56(1), 18–31. https://doi.org/10.2478/orga-2023-0002
Greenwell, A. S., & Mansell, S. K. (2021). Empowering millennials in the workplace: A quality improvement (QI) project to develop an efficient educational programme. Physiotherapy, 113, e129–e130. https://doi.org/10.1016/j.physio.2021.10.118
Hair, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106–121. https://doi.org/10.1108/EBR-10-2013-0128
Hameli, K., & Ordun, G. (2022). The mediating role of self-efficacy in the relationship between emotional intelligence and organizational commitment. European Journal of Management Studies, 27(1), 75–97. https://doi.org/10.1108/ejms-05-2021-0033
Harahap, S. F., & Tirtayasa, S. (2020). Pengaruh Motivasi, Disiplin, Dan Kepuasan Kerja Terhadap Kinerja Karyawan Di PT. Angkasa Pura II (Persero) Kantor Cabang Kualanamu. Maneggio: Jurnal Ilmiah Magister Manajemen, 3(1), 120–135. https://doi.org/10.30596/maneggio.v3i1.4866
Huang, W.-R. (2020). Job Training Satisfaction, Job Satisfaction, and Job Performance. In Career Development and Job Satisfaction. IntechOpen. https://doi.org/10.5772/intechopen.89117
Inez Aprilianti, & Dedy Dewanto. (2023). The Effect Of Emotional Intelligence And Work Experience On Job Satisfaction. Journal of Management and Energy Business, 3(1). https://doi.org/10.54595/jmeb.v3i1.36
Jannah, A., & Widyastuti, W. (2023). Relationship Between Job Satisfaction and Affective Commitment in Kindergarten Teachers. Indonesian Journal of Innovation Studies, 21, 1–11. https://doi.org/10.21070/ijins.v21i.797
Kafui Agbozo, G. (2017). The Effect of Work Environment on Job Satisfaction: Evidence from the Banking Sector in Ghana. Journal of Human Resource Management, 5(1), 12. https://doi.org/10.11648/j.jhrm.20170501.12
Khuay Guan Lionel, L., Channuwong, S., & Wongmajarapinya, K. (2023). HUMAN RESOURCE MANAGEMENT AND ORGANIZATIONAL PERFORMANCE. International Journal of Advanced Research, 11(05), 872–881. https://doi.org/10.21474/IJAR01/16940
Kismono, G., & Wulandari. (2022). The moderating effect of generations on the relationship between work values and affective commitment. Jurnal Siasat Bisnis, 1–16. https://doi.org/10.20885/jsb.vol27.iss1.art1
Kmieciak, R. (2022). Co-worker support, voluntary turnover intention and knowledge withholding among IT specialists: the mediating role of affective organizational commitment. Baltic Journal of Management, 17(3), 375–391. https://doi.org/10.1108/BJM-03-2021-0085
Koo, B., Yu, J., Chua, B.-L., Lee, S., & Han, H. (2020). Relationships among Emotional and Material Rewards, Job Satisfaction, Burnout, Affective Commitment, Job Performance, and Turnover Intention in the Hotel Industry. Journal of Quality Assurance in Hospitality & Tourism, 21(4), 371–401. https://doi.org/10.1080/1528008X.2019.1663572
Kotsou, I., Mikolajczak, M., Heeren, A., Grégoire, J., & Leys, C. (2019). Improving Emotional Intelligence: A Systematic Review of Existing Work and Future Challenges. Emotion Review, 11(2), 151–165. https://doi.org/10.1177/1754073917735902
Kurniawan, I. S., Herawati, J., & Nuraisyah, R. (2022). PENGARUH LINGKUNGAN KERJA DAN MOTIVASI INTRINSIK TERHADAP KOMITMEN AFEKTIF DENGAN KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI. PROMOSI (Jurnal Pendidikan Ekonomi), 10(1). https://doi.org/10.24127/pro.v10i1.5589
Kurniawan, I. S., & Pratiwi, S. (2022). Komitmen Afektif: Peran Motivasi Intrinsik, Lingkungan Kerja Fisik, dan Kepuasan Kerja pada Dinas Kukm & Perindustrian Bantul. Al-Kharaj : Jurnal Ekonomi, Keuangan & Bisnis Syariah, 4(4), 961–977. https://doi.org/10.47467/alkharaj.v4i4.765
Lemon, J., Degenhardt, L., Slade, T., & Mills, K. (2010). Quantitative Data Analysis. Https://Doi.Org/10.1002/9781444318852.CH11, 163–183. https://doi.org/https://doi.org/10.1002/9781444318852.CH11
Liu, W., Zhou, Z. E., & Che, X. X. (2019). Effect of Workplace Incivility on OCB Through Burnout: the Moderating Role of Affective Commitment. Journal of Business and Psychology, 34(5), 657–669. https://doi.org/10.1007/s10869-018-9591-4
Loan, L. T. M. (2020). The influence of organizational commitment on employees’ job performance: The mediating role of job satisfaction. Management Science Letters, 3308–3312. https://doi.org/10.5267/j.msl.2020.6.007
López-Fernández, M., Romero-Fernández, P. M., & Aust, I. (2018). Socially Responsible Human Resource Management and Employee Perception: The Influence of Manager and Line Managers. In Sustainability (Vol. 10, Issue 12). https://doi.org/10.3390/su10124614
Mahardika, P. D., Surya, I. B. K., Suwandana, G. M., & Mandala, K. (2021). The Effect of Employee Placement, Emotional Intelligence, and Work Environment on Employee Satisfaction. American Jurnal of Humanities and Social Science Research, 5(1), 305–314. www.ajhssr.com
Mandjar, T. L., & Turangan, J. A. (2023). The Effect of Workload, Work Motivation and Work Environment on Employee Job Satisfaction. International Journal of Application on Economics and Business, 1(1), 224–231. https://doi.org/10.24912/ijaeb.11.224-231
McCrindle, M. (2018). The ABC of XYZ: Understanding the Global Generations. The ABC of XYZ: Understanding the Global Generations, October, 264. http://mccrindle.com.au/resources/The-ABC-of-XYZ_Chapter-1.pdf
Mehrzad, A., & Rostan, P. (2021). Job satisfaction of women employees of the public sector of Afghanistan. PSU Research Review. https://doi.org/10.1108/prr-05-2021-0025
Mulyanti, R. Y. (2021). PERBEDAAN NILAI-NILAI KERJA GENERASI BABY BOOMER, GENERASI X DAN GENERASI Y. In BISNIS & MANAJEMEN (Vol. 11). http://ejournal.stiemj.ac.id/index.php/ekobis
Nath Gangai, K., & Agrawal, R. (2015). Job satisfaction and organizational commitment: Is it important for employee performance. International Journal of Management and Business Research, 5(4), 269–278.
Ng, T. W. H., & Allen, T. D. (2018). Organizational attachment and health. Journal of Vocational Behavior, 107, 1–14. https://doi.org/10.1016/j.jvb.2018.03.003
Plourde, Y. (2018). Historical Methods and the Study of How Organizations Manage the Future. In How Organizations Manage the Future (pp. 173–189). Springer International Publishing. https://doi.org/10.1007/978-3-319-74506-0_9
Prentice, C. (2019). Journal of Retailing and Consumer Services Managing service encounters with emotional intelligence. Journal of Retailing and Consumer Services, 51(July), 344–351. https://www.sciencedirect.com/science/article/abs/pii/S0969698919304230
Putra, P. D., & Abdurrahman, D. (2020). Pengaruh lingkungan kerja dan organisasi pembelajar terhadap komitmen organisasi di Bank BJB kantor cabang pembantu Cicadas Bandung. Prosiding Manajemen, 6(2), 1004-1010 ISSN 2460-6545.
Ranawaka, N., Nanayakkara, R., Ranawaka, N., Abeysekera, N., Nanayakkara, R., & Abeysekara, C. (2023). FACTORS AFFECTING ORGANIZATIONAL COMMITMENT OF EMPLOYEES OF BASE HOSPITAL WELLAWAYA. International Conference on Management and Entrepreneurship. https://www.researchgate.net/publication/370802395
Safitri, N. D., Kalis, M. C. I., Daud, I., Hendri, I., & Fitriana, A. (2023). The Effect of Workload and Flexibility of Work Hours on Job Satisfaction with Work-Life Balance as Intervening Media. International Journal of Management Sciences and Business Research, 12(1), 11–19. https://doi.org/https://doi.org/10.5281/zenodo.7660209
Saha, S., & Kumar, S. P. (2018). Organizational culture as a moderator between affective commitment and job satisfaction: Empirical evidence from Indian public sector enterprises. International Journal of Public Sector Management, 31(2), 184–206. https://doi.org/10.1108/IJPSM-03-2017-0078
Sari, R. L. (2018). Komitmen Organisasi pada Dosen Generasi Milenial. Psikohumaniora: Jurnal Penelitian Psikologi, 3(2), 153. https://doi.org/10.21580/pjpp.v3i2.2791
Schwaiger, K., & Zehrer, A. (2022). The relationship between employer image and employee commitment in family-run hospitality firms. International Journal of Culture, Tourism and Hospitality Research, 16(1), 352–369. https://doi.org/10.1108/IJCTHR-10-2020-0238
Sembiring, N., Nimran, U., Astuti, E. S., & Utami, H. N. (2020). The effects of emotional intelligence and organizational justice on job satisfaction, caring climate, and criminal investigation officers’ performance. International Journal of Organizational Analysis, 28(5), 1113–1130. https://doi.org/10.1108/IJOA-10-2019-1908
Sessoms-Penny, S., Underwood, K. M., & Taylor, J. (2023). A decade later: exploring managerial insights on millennials. Management Matters, 20(1), 36–52. https://doi.org/10.1108/MANM-03-2022-0044
Sfetcu, N. (2023). Models of Emotional Intelligence in Research and Education. Cunoașterea Științifică, 2. https://doi.org/10.58679/cs72804
Smith, P. C., Kendall, L., & Hulin, C. L. (1969). The measurement of satisfaction in work and retirement. Chicago, IL: Rand McNally.
Sudibjo, N., & Sutarji, T. (2020). The roles of job satisfaction, well-being, and emotional intelligence in enhancing the teachers’ employee engagements. Management Science Letters, 10(11), 2477–2482. https://doi.org/10.5267/j.msl.2020.4.002
Sugiono. (2018). Metode penelitian kuantitatif / Prof. Dr. Sugiyono (Cet. 1). Bandung : Alfabeta. https://inlislite.uin-suska.ac.id/opac/detail-opac?id=22862
Taboli, H. (2013). Job satisfaction as a mediator in relationship between emotional intelligence, organizational commitment in employees’ Kerman Universities. Life Science Journal, 10(1), 1–8.
Utami, L. M., & Prapanca, D. (2023). Effect of Organizational Commitment, Work Environment and Work Stress on Job Satisfaction of Radiology Installation Employees at Hospital. Indonesian Journal of Law and Economics Review, 18(1), i–ii. https://doi.org/https://doi.org/10.21070/ijler.v18i0.872
Wikström, E., Severin, J., Jonsdottir, I. H., & Akerstrom, M. (2022). Process facilitators shifting between the support and expert roles in a complex work environment intervention in the Swedish healthcare sector. Journal of Health Organization and Management, 36(9), 25–47. https://doi.org/10.1108/JHOM-10-2021-0382